Skilljar Blog

Meet Matt Buchan, Director of Finance at Skilljar

Posted by Sandi Lin on Jul 28, 2016 5:30:00 AM

I'm very excited to introduce Matt Buchan, our new Director of Finance and Operations at Skilljar! I had the great privilege of working with Matt while at Amazon, and am absolutely thrilled to be doing it again. There is an incredible amount of back-office operations at a rapidly growing SaaS startup - financial planning and analysis, data and metrics, forecasting, bookkeeping and controllership, accounts receivable and payable, payroll, invoicing, income and sales tax, not to mention all the other corporate functions (HR, IT, procurement, facilities, compliance, and more). In just 1 week, Matt has already taken over these responsibilities and is making an enormous impact.

Matt is originally from Seattle and has spent the last year on sabbatical traveling the world. I have also recently learned that he is "virtually unbeatable at Bananagrams," and as a former Jeopardy contestant and American Crossword Puzzle Tournament participant myself, I heartily accept the challenge!

Welcome Matt!

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Topics: Skilljar News, Meet Skilljar

What Is Customer Success Operations?

Posted by Danie Zaika on Jul 26, 2016 5:30:00 AM

In our eBook released this month, we covered the typical roles you'd find on a Customer Success Team and why they're important. In this post, we'll specifically discuss Customer Success Operations.

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Topics: Training, Customer Success

Ask a CSM: Q&A With Kristine Olson, Digital Guardian

Posted by Danie Zaika on Jul 21, 2016 5:30:00 AM

In this edition of our Ask a CSM series, we're chatting with Kristine Olson, Director of Global Training at Digital Guardian.

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Topics: Training, Customer Success, Ask a CSM

CSMs: What They Are & Why You Need Them

Posted by Danie Zaika on Jul 19, 2016 5:30:00 AM

In our eBook released this month, we covered the typical roles you'd find on a Customer Success Team and why they're important. In this post, we'll specifically discuss Customer Success Managers (CSMs, for short) and the role they play in the post-sale world.

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Topics: Training, Customer Success

Choosing an LMS: Build or Buy?

Posted by Sandi Lin on Jul 14, 2016 5:30:00 AM

In choosing an LMS, an important first decision is whether to build it yourself or to buy it from a vendor. In this blog post, we make the case for each.

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Topics: Training, LMS, Customization

[New eBook] How to Build a Customer Success Team

Posted by Danie Zaika on Jul 12, 2016 5:30:00 AM

With input from Simply Measured, Outreach, InsightSquared and more

SaaS companies have been experimenting with how customer success teams should be organized. Like any new team, the roles and responsibilities are a moving target. In this eBook, we lay out the common roles and job descriptions for key members of a typical customer success organization.

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Topics: Customer Success, Advanced Topics

4 Incentives for Completing Training

Posted by Sandi Lin on Jul 7, 2016 5:30:00 AM

Trainers who focus on customer and partner education understand that their audience consists of busy professionals who are on-the-go. Unlike mandatory compliance training where employees are captive at their desks, customer training is an optional, yet critical activity that leads to faster product adoption and long-term success.

Creating compelling training content in bite-size, self-paced pieces is the first step to encouraging knowledge mastery. When course completion is an important goal (and it may not be in all contexts), we've identified four incentives that are successfully used to encourage customers and partners to complete training. Read on for the details.

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Topics: Training

Meet Natalie Lee, Our Summer Intern!

Posted by Danie Zaika on Jul 6, 2016 1:16:20 PM

I am delighted to introduce Natalie Lee, our 2016 Summer Intern at Skilljar! Natalie is currently pursuing her Computer Science degree at my alma mater, Boston University. This summer she's helping us on a variety of projects, from log queries to prospecting and event planning. Natalie is eager to learn about the ins and outs of a startup and we're excited to show her the ropes!

We are so lucky to have Natalie on the Skilljar team this summer. Read on for more, in her own words.

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Topics: Skilljar News

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