Skilljar Blog

3 Reasons Why Product Managers Make the Best Startup Founders

Posted by Sandi Lin on Aug 30, 2016 5:30:00 AM

In the world of high-growth technology startups, many people have weighed in on the ideal functional backgrounds for founders. Common models are:

  • Hipster, Hacker, Hustler - The trio of designer, developer, and sales person.
  • Technical Founders - Think Mark Zuckerberg or Bill Gates. Founders get extra credibility for dropping out of college.
  • Design Founders - The success of Apple and Airbnb show the potential world-changing impact of design thinking.
Strangely, product managers (PMs) almost never show up on this list. In my view, PMs are severely underrated in early stage startups - as Skilljar grows, I'm increasingly finding my personal background in product management to be a critical foundation for success. Read on for the 3 reasons why product managers make the ideal founders.
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Topics: Skilljar News

Ask a CSM: Q&A With Zach Hawley, InsightSquared

Posted by Danie Zaika on Aug 25, 2016 5:30:00 AM

In this edition of our Ask a CSM series, we're chatting with Zach Hawley, Senior Customer Success Manager at InsightSquared.

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Topics: Customer Success, Ask a CSM

Skilljar Launches WebEx Integration to Help Leading Enterprises Scale Virtual Customer Training

Posted by Danie Zaika on Aug 23, 2016 6:30:00 AM

Integration enables companies using Skilljar and WebEx to create seamless live training experiences

Skilljar, a cloud-based learning management system (LMS) platform for enterprises and their customers, announced today that it has integrated with the WebEx online meeting, web conferencing and videoconferencing platform. The technology solution enables seamless integration of Skilljar’s fast-growing customer training solution with the WebEx suite of collaboration and conferencing applications.

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Topics: Skilljar News, Press Releases

Why Customer Support Is Important

Posted by Danie Zaika on Aug 16, 2016 5:30:00 AM

In our eBook released last month, we covered the typical roles you'd find on a Customer Success Team and why you need them. In this post, we'll specifically discuss Customer Support, why it's important, and the role it plays in the post-sale world.

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Topics: Training, Customer Success

Why You Need Professional Services

Posted by Danie Zaika on Aug 11, 2016 1:28:59 PM

In our eBook released last month, we covered the typical roles you'd find on a Customer Success Team and why they're important. In this post, we'll specifically discuss Professional Services and the role it plays post-sale.

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Topics: Training, Customer Success

[New eBook] Best Practices For Launching an LMS

Posted by Danie Zaika on Aug 9, 2016 5:30:00 AM

More and more companies are turning to web-based or software LMSes to deliver online training to their customers and partners, and it’s easy to see why. Integrating an LMS comes with a host of benefits for all involved– users get a streamlined learning experience and companies are able to exercise greater control over the delivery of training materials.

When launching a new platform to deliver training, there are a few key items to keep in mind. The best and simplest way to stay organized during this process is to follow the tried-and-true practices in this eBook. Keep reading for some important questions and areas of consideration when planning to launch an LMS.

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Topics: Training, LMS

Meet Linda Schwaber-Cohen, Training Manager at Skilljar

Posted by Molly Barber on Aug 4, 2016 5:30:00 AM

I'm very excited to welcome Linda Schwaber-Cohen to the Skilljar team as our new Training Manager! Linda comes from an education background and will be sharing her learned best practices to help our own customers be even more successful with their training programs.

We're also very excited to announce that Linda will be creating a brand new Skilljar learning center for our customers! She will be showing off all the bells and whistles of what Skilljar can do, and we're looking forward to leading the way our customers and other companies deliver customer training.

Welcome Linda!

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Topics: Skilljar News, Meet Skilljar

What Is Customer Marketing?

Posted by Danie Zaika on Aug 2, 2016 5:30:00 AM

In our eBook released last month, we covered the typical roles you'd find on a Customer Success Team and why they're important. In this post, we'll specifically discuss Customer Marketing and the role it plays post-sale.

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Topics: Training, Marketing, Customer Success

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