Skilljar Blog

Learning to Walk: A Developing Customer Training Program

Posted by Erynn Williams on Mar 30, 2017 5:30:00 AM

We recently released the eBook "The 3 Stages of Customer Training Development," where we broke down the process for building a customer training program. Last week we discussed stage 1. In this post, we will be discussing the second stage in the training development process.

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Topics: Training, Course Management

Training Tips: What's The One Tool You Can't Live Without?

Posted by Erynn Williams on Mar 29, 2017 5:30:00 AM

We're excited to introduce our new blog series, Training Tips! We asked Training, Marketing, and Customer Success Managers what some of their best practices are to get the most out of a customer training program. This week's question is "What's the one tool you can't live without?" Stay tuned for new Q&As each month!

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Topics: Training, Customer Success, Training Tips

5 Signs It's Time to Revamp Your Customer Training Strategy

Posted by Erynn Williams on Mar 23, 2017 5:30:00 AM

It’s an unfortunate tendency in the training industry to create a strategy, build the courses, and then never touch them again after they’ve been published. This toxic habit of allowing for static training courses can be lethal to your training program, especially if the courses are neither mandatory nor free.

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Topics: Training, Instructional Design, LMS, Course Management

Responding to 5 Common eLearning Criticisms

Posted by Erynn Williams on Mar 22, 2017 5:30:00 AM

Although the eLearning industry is growing rapidly, it's often met with skepticism. Most of the criticisms that we hear about eLearning are simply misunderstandings and generalizations, which do not apply to online content that is thoroughly planned and thoughtfully executed. The purpose of this post is to refute 5 of the most common eLearning criticisms and provide some insight on how to avoid making these mistakes.

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Topics: Training

Learning to Crawl: The Early Stages of Customer Training

Posted by Erynn Williams on Mar 21, 2017 5:30:00 AM

We recently released the eBook "The 3 Stages of Customer Training Development," where we broke down the process for building a customer training program. In this post, we will be discussing the first of these 3 stages.

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Topics: Training, Course Management

Meet Suen Hannon, Sales Development Rep at Skilljar

Posted by Erynn Williams on Mar 16, 2017 5:30:00 AM

We are very excited to welcome Suen Hannon to the Skilljar team as a Sales Development Rep! 

Suen will be in charge of evaluating new prospect accounts and working alongside the marketing and sales teams to qualify new opportunities that can develop into happy Skilljar clients. She'll be at the front lines of all future customer communication, and she's already made a tremendous contribution to our pipeline.  

Welcome Suen!

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Topics: Skilljar News, Meet Skilljar

Key Takeaways from the ATP Innovations in Testing Conference

Posted by Linda Schwaber-Cohen on Mar 15, 2017 5:30:00 AM

Last week, over 1000 assessment industry professionals from practice areas such as Certification/Licensure, Clinical, Educational, Industrial/Organizational and Workforce Skills Credentialing descended on Scottsdale, Arizona to attend the Innovations in Testing Conference presented by the Association of Testing Professionals. The conference was packed with professionals who deal with testing and certification in a variety of industries, and I had the opportunity to meet and mingle, as well as learn about the issues facing the industry.

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Topics: Training, Instructional Design, Creating Content

[New eBook] The 3 Stages of Customer Training Development

Posted by Rachel Martinez on Mar 14, 2017 5:30:00 AM

 It would be great to hit the ground running from day one, but that isn’t always realistic – especially when your customer training team is facing significant roadblocks. For this reason, you may want to start small and grow your program in a sustainable way.

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Topics: Training, Advanced Topics

3 Questions to Ask Before Building Your Customer Training Program

Posted by Rachel Martinez on Mar 9, 2017 5:30:00 AM

Many organizations are well aware of the benefits of customer training. And yet, they may still struggle to implement an effective program. Why is that? 

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Topics: Training, Creating Content, Customization

Ask a CSM: Q&A With Levy Sinyor, LinkPoint360

Posted by Erynn Williams on Mar 8, 2017 5:30:00 AM

In this edition of our Ask a CSM series, we're chatting with Levy Sinyor, Customer Success Manager at LinkPoint360.

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Topics: Customer Success, Ask a CSM

The Anatomy of a Training Course: Popular Lesson Types

Posted by Erynn Williams on Mar 7, 2017 5:30:00 AM

We recently released a study "The Anatomy of a Training Course," where we broke down the data we have collected to serve as a benchmark as you build out your own training strategy. So far, we have discussed the correlation between the number of lessons in a course and the overall completion rates, as well as our findings on the most common types of content. Today's post is about the most popular lesson types.

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Topics: Training, Instructional Design, Course Management

Training Strategies for Customer Success

Posted by Rachel Martinez on Mar 2, 2017 5:30:00 AM

On Thursday, February 23, Skilljar’s Training Manager, Linda Schwaber-Cohen participated in an AMA with SuccessHacker on “Training Strategies for Customer Success.”

The full transcript can be viewed here. But for those of you who are short on time, we’ve put together the following post, which has been edited for clarity and length.

Continue reading for a few key takeaways from the conversation.

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Topics: Training, Live Training

The Anatomy of a Training Course: Types of Content

Posted by Erynn Williams on Mar 1, 2017 5:30:00 AM

We recently released a study "The Anatomy of a Training Course," where we broke down the data we have collected to serve as a benchmark as you build out your own training strategy. Last week, we discussed the first set of data, which was the correlation between the number of lessons in a course and the overall completion rates. This post will be sharing our findings on the most common lesson types.

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Topics: Training, Instructional Design, Course Management

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