Skilljar Blog

What's Your Training Team's Philosophy? Adoption vs. Revenue

Posted by Erynn Williams on Jul 27, 2017 5:30:00 AM

What is your training team’s philosophy? In other words, is your customer training program focused on product adoption or driving revenue? And how, exactly, does your team define a successful customer training experience? 

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Topics: Training, LMS

How to Take Your Training Data One Step Further

Posted by

Rachel Martinez
Rachel Martinez on Jul 26, 2017 5:30:00 AM

We recently released the eBook "How to Use Customer Training Data to Make Better Business Decisions," where we discussed the state of training metrics in 2017, and where there is still room to improve. Today's post is about how to understand the impact your team's results have on the company's bottom line.

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Topics: Training, Analytics, Metrics

[Slide Deck] A Guide to Marketing Customer Training

Posted by

Rachel Martinez
Rachel Martinez on Jul 25, 2017 4:30:00 AM

Most customers are not required to take training. As such, it’s crucial to create a marketing campaign that engages your training audience and demonstrates the value of your courses.

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Topics: Training, Advanced Topics

The Current State of Training Data

Posted by

Rachel Martinez
Rachel Martinez on Jul 20, 2017 5:30:00 AM

We recently released the eBook "How to Use Customer Training Data to Make Better Business Decisions," where we discussed the state of training metrics in 2017, and where there is still room to improve. Today's post is about how customer training teams are currently measuring the effectiveness of their programs.

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Topics: Training, Analytics, Metrics

Training Tips with Lynn Juve, Product Training Manager at Smartsheet

Posted by Erynn Williams on Jul 19, 2017 5:30:00 AM

In this month's edition of our Training Tips series, we asked Smartsheet Product Training Manager, Lynn Juve, to share her insights and tips about training customers!

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Topics: Training, Customer Success, Training Tips

Meet Casey Schumacher, Sales Development Rep at Skilljar

Posted by Erynn Williams on Jul 18, 2017 9:22:02 AM

We are very excited to welcome Casey Schumacher to the Skilljar team as a Sales Development Rep! 

Casey is in charge of connecting with companies who want to successfully onboard, engage, and retain customers. She connects with training teams from all over the world to disucss their goals regarding customer training and how Skilljar can make those goals reality!

Welcome Casey!

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Topics: Skilljar News, Meet Skilljar

Ask a CSM: Q&A With Adam Pifer, Outreach

Posted by Erynn Williams on Jul 13, 2017 5:30:00 AM

In this edition of our Ask a CSM series, we're chatting with Adam Pifer, Customer Success Manager at Outreach.

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Topics: Customer Success, Ask a CSM

How to Motivate Customers to Complete Training

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on Jul 12, 2017 5:30:00 AM

Win the battle of customer priorities by employing some creative techniques to keep your customers engaged in your training program. Learn about incentives that can be used to promote customer education and encourage customers to complete their training courses. Examples include promotions, CE credit and more. 
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Topics: Creating Content

[New eBook] How to Use Customer Training Data to Make Better Business Decisions

Posted by

Rachel Martinez
Rachel Martinez on Jul 11, 2017 5:30:00 AM

You may think customer training is crucial to the success of your organization. But do you actually have the data to prove it? Chances are, the answer is no.

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Topics: Training, Advanced Topics

Social Media and Millennial Learning Habits

Posted by Erynn Williams on Jul 7, 2017 5:30:00 AM

We recently released the eBook "Creating Engaging Training for a Millennial Audience," where we discussed the three main cultural forces that have impacted millennial learning trends. So far, we've discussed the internet and smart technology. Today's post is about social media and millennial learning habits.

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Topics: Training, Instructional Design

Smart Technology and the Millennial Learner

Posted by Erynn Williams on Jul 6, 2017 5:30:00 AM

We recently released the eBook "Creating Engaging Training for a Millennial Audience," where we discussed the three main cultural forces that have impacted millennial learning trends. The first trend we discussed was the internet, and today's topic is smart technology.

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Topics: Training, Instructional Design

Meet Dean Spalding, Customer Success Manager at Skilljar

Posted by Erynn Williams on Jul 5, 2017 5:30:00 AM


We are very excited to welcome Dean Spalding to the Skilljar team as a Customer Success Manager! 

Dean will be focusing on enterprise and mid-market clients to enable them to successfully implement Skilljar and achieve their business goals.

Welcome Dean!

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Topics: Skilljar News, Meet Skilljar

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