It’s onboarding time -- the most critical time in the relationship with your customer! They don’t really know you or your product yet, their hopes are high and it’s important to exceed expectations.
*This post was updated on 8/15/2017.
Customer success is a relatively new discipline in the software/SaaS industry as well as other industries. Today’s most successful companies are recognizing that post-sales customer onboarding, training, and engagement are absolutely critical to long-term customer success. Using customer training software like Skilljar is key to accelerating time-to-value and optimizing product adoption.
Customer training platforms are not the traditional K-12 or even Higher Ed learning management system (LMS). They often offer functionality that many academically-focused platforms ignore. In this post, we’ll outline a few key differences between the academic and the extended-enterprise LMS, and highlight why they matter.
When developing an eLearning program for customer or partner training, it’s important to understand the unique characteristics of your learning audience, and know what different LMS options are available.
We are very excited to welcome Brigitte Bright to the Skilljar team as an Account Executive!
Before Skilljar, Brigitte worked closely with schools and teachers to provide them with their curriculum. At Skilljar, she will bring that experience and her knowledge of educational materials to new organizations looking to easily scale their training programs!
Welcome to the team Brigitte!
SEATTLE - Skilljar, a cloud-based learning management system (LMS) platform for enterprises and their customers, announced today it has launched a major new update in the Salesforce AppExchange, with a four-fold increase in functionality and data availability. These improvements are already live and create even more actionable data for customer education teams that use Skilljar.