When fully scaled, many Customer Training teams provide multiple learning delivery options to best serve their customer base. In addition, training teams are sometimes responsible forother aspects of customer knowledge management, including community forums and help documentation.
When launching a new LMS, there are several important things to keep in mind to help you plan a successful deploy. We've put together a complete booklet of worksheets to help you set yourself and your team up for success.
*This post was updated on 12/6/2016
Skilljar's own Linda Schwaber-Cohen, Head of Training, and Sara Robba, Customer Success Manager, hosted a webinar on December 6th discussing Skilljar's findings from our Customer Training Completion Rates study and the implications of those findings for the training industry. To those of you who listened in, thank you for your participation and feedback. If you were unable to join us, here is a brief recap of what we covered, as well as a link to download the full recording.
In this edition of our Ask a CSM series, we're chatting with Vikki Pope, VP of Client Success, MapAnything.
I'm very excited to welcome Tyler Simons to the Skilljar team as our new Sales Development Rep! Tyler recently transitioned from the world of elevator parts to tech sales, and we're happy to have him :)
Tyler will be in charge of following up with and qualifying leads who are interested in learning more about the Skilljar platform, arranging demos between the prospect and one of our Account Executives. He'll be at the front lines of all future customer communication, and he's already made a tremendous contribution to our pipeline.
In this edition of our Ask a CSM series, we're chatting with Sean Pinegar, Chief Customer Officer & Co-Founder of Tenfold.
I'm very excited to welcome the newest member of our sales team, Bill Lawler. Bill has a ton of experience leading SaaS sales organizations at companies like DocuSign, Pitchbook and Socrata. He'll be leading the revenue team here and has already made tremenedous contributions, which makes my life as a marketer way easier :)
Coincidentally, Bill was a customer in his former life, having purchased Skilljar at his previous company. He loved us so much he just had to come work here!
We decided to crunch some of the numbers to bring you data on training completion rates and how different factors in your courses and content may affect them. The data presented here can be used to help you set goals for course completion and build your content strategy.
We're very excited to welcome our new Web Development Engineer to the team, Chip Cressman! Chip was previously working as a consultant, assisting a variety of clients with their web development needs. At Skilljar, he will be joining the dev team as the primary front-end developer, working on the app, the marketing website (which I'm stoked about), and other web-based initiatives.
Earlier this month we released our new eBook "How to Build a Customer Training Team." We covered common roles found on training teams and why each one is important.
In this post, we'll specifically discuss the Training Operations role and why it's important.