Skilljar Blog

Erynn Williams

Recent Posts

Pam Dodrill Joins Skilljar as New VP Customer Success

Posted by Erynn Williams on Apr 26, 2017 5:30:00 AM

SEATTLE - Skilljar, a cloud-based learning management system (LMS) platform for enterprises and their customers, announced today that Pam Dodrill has joined the company as Vice President of Customer Success. As Skilljar continues to take on new clients and business partners, Dodrill will be leading the Customer Success team and playing a key role in achieving the company's long-term customer engagement goals.

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Topics: Skilljar News, Press Releases

Building a Business Case for Customer Training: Outline Your Pain Points

Posted by Erynn Williams on Apr 20, 2017 5:30:00 AM

We recently released the eBook "Building a Business Case for Customer Training." In this post, we will be sharing the first step to build an effective business case for customer training: outlining your pain points.

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Topics: Training, Customer Success

Skilljar Launches GoTo Integration to Support Instructor-Led Training Experiences

Posted by Erynn Williams on Apr 19, 2017 5:30:00 AM

Skilljar, a cloud-based learning management system (LMS) platform for enterprises and their customers, announced today that it has integrated with the complete GoTo family of products by LogMeIn. This new integration enables training organizations to automatically offer live, virtual and blended learning models using best in class tools, while maintaining a cohesive training experience for learners and instructors.

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Topics: Skilljar News, Press Releases

Training Tips: Showing the Value of Training to Others in the Company

Posted by Erynn Williams on Apr 18, 2017 5:30:00 AM

In this week's edition of our Training Tips series, we asked Training, Marketing, and Customer Success Managers to answer the question, "How do you show the value of training to other people in the company?

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Topics: Training, Customer Success, Training Tips

The Gamification Dilemma

Posted by Erynn Williams on Apr 13, 2017 5:30:00 AM

Instructional designers have one overarching goal: to create training that is engaging, interesting, and keeps learners coming back for more. Every decision they make is driven by the desire to create compelling content. And in the past few years, the training industry has been whispering about the latest buzzword: gamification. 

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Topics: Instructional Design, Creating Content

Ask a CSM: Q&A With Cherise Thielen, PayScale

Posted by Erynn Williams on Apr 12, 2017 5:30:00 AM

In this edition of our Ask a CSM series, we're chatting with Cherise Thielen, Customer Success Manager at PayScale.

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Topics: Customer Success, Ask a CSM

Learning to Run: A Well-Established Training Program

Posted by Erynn Williams on Apr 4, 2017 5:30:00 AM

We recently released the eBook "The 3 Stages of Customer Training Development," where we broke down the process for building a customer training program. So far, we have discussed stages 1 and 2. In this post, we will be discussing the third stage in the training development process.

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Topics: Training, Course Management

Learning to Walk: A Developing Customer Training Program

Posted by Erynn Williams on Mar 30, 2017 5:30:00 AM

We recently released the eBook "The 3 Stages of Customer Training Development," where we broke down the process for building a customer training program. Last week we discussed stage 1. In this post, we will be discussing the second stage in the training development process.

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Topics: Training, Course Management

Training Tips: What's The One Tool You Can't Live Without?

Posted by Erynn Williams on Mar 29, 2017 5:30:00 AM

We're excited to introduce our new blog series, Training Tips! We asked Training, Marketing, and Customer Success Managers what some of their best practices are to get the most out of a customer training program. This week's question is "What's the one tool you can't live without?" Stay tuned for new Q&As each month!

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Topics: Training, Customer Success, Training Tips

5 Signs It's Time to Revamp Your Customer Training Strategy

Posted by Erynn Williams on Mar 23, 2017 5:30:00 AM

It’s an unfortunate tendency in the training industry to create a strategy, build the courses, and then never touch them again after they’ve been published. This toxic habit of allowing for static training courses can be lethal to your training program, especially if the courses are neither mandatory nor free.

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Topics: Training, Instructional Design, LMS, Course Management

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