Skilljar Blog

Erynn Williams

Recent Posts

Ask a CSM: Q&A With Taylor Toohey, InVision

Posted by Erynn Williams on Jan 19, 2017 5:30:00 AM

In this edition of our Ask a CSM series, we're chatting with Taylor Toohey, Customer Success Manager at InVision.

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Topics: Customer Success, Ask a CSM

Meet Shawn Ahmadi, Account Executive at Skilljar

Posted by Erynn Williams on Jan 18, 2017 5:30:00 AM

We are very excited to welcome Shawn Ahmadi to the Skilljar team! Shawn is joining us as an Account Executive, specifically working with enterprise customers and helping to mentor the sales development team.

Welcome Shawn! 

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Topics: Skilljar News, Meet Skilljar

Skilljar Wins Brandon Hall Award - Best Advance in Learning Management Technology for External Training

Posted by Erynn Williams on Jan 17, 2017 6:05:00 AM

Skilljar, a cloud-based Learning Management System (LMS) for enterprises and their customers, was awarded a Brandon Hall Group Silver award for Best Advance in Learning Management Technology for External Training.

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Topics: Skilljar News, Press Releases

Creating a Customer Training Strategy: Objectives

Posted by Erynn Williams on Jan 17, 2017 5:30:00 AM

We recently released our new eBook How to Create a Customer Training Strategy, and gave you a small peek at Why Your Organization Needs a Customer Training Strategy. Today's post is about the next step in the strategizing process: listing your objectives.

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Topics: Training

Why Your Organization Needs a Customer Training Strategy

Posted by Erynn Williams on Jan 12, 2017 5:30:00 AM

We recently released an eBook, “How to Create a Customer Training Strategy,” where we shared some of our recommendations and best practices to create a successful customer training strategy. In this post, we will be discussing the first two steps: recognizing the need for training in the context of your organization and evaluating how you can meet those needs.

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Topics: Training

Meet Tali Malott, Operations Coordinator at Skilljar

Posted by Erynn Williams on Jan 3, 2017 5:30:00 AM

 We are very excited to welcome Tali Malott to the Skilljar team as our Operations Coordinator! 

Tali will be helping make sure that the office runs smoothly by performing a blend of office administration and financial functions, with periodic assistance to the Sales team. She's already been a valuable addition to the team.

Welcome Tali!

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Topics: Skilljar News, Meet Skilljar

Ask a CSM: Q&A With James Kaiser, Moz

Posted by Erynn Williams on Dec 22, 2016 5:30:00 AM

In this edition of our Ask a CSM series, we're chatting with James Kaiser, Customer Success Manager at Moz.

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Topics: Customer Success, Ask a CSM

Meet Kami Boers, Associate Software Development Engineer at Skilljar

Posted by Erynn Williams on Dec 21, 2016 5:30:00 AM

 We are very excited to welcome Kami Boers to the Skilljar team as an Associate Software Development Engineer! 

Kami will be managing technical relationships with our clients and assisting with their configuration, solutions, and setup. She'll also be supporting the engineering team on various development tasks, and will work directly with clients to troubleshoot, diagnose, and resolve technical issues. She's already made tremendous contributions to the team.

Welcome Kami!

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Topics: Skilljar News, Meet Skilljar

How To Market Your Training

Posted by Erynn Williams on Dec 20, 2016 5:30:00 AM

Just like any other product, training courses require compelling marketing in order to reach their key audience and accomplish their intended purpose. It can be difficult to convince people to take time out of their day to participate in a training course, especially if it isn't mandatory and/or free. Here are our top 3 tips on how to effectively market your online training courses to reach your target audience.

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Topics: Training, Marketing

Why You Need a Customer Onboarding Program

Posted by Erynn Williams on Dec 1, 2016 5:30:00 AM

The onboarding process is a truly unique stage in the customer journey with your product and your company. During this phase, customers are eager to get started with your product or service, and the customer service they receive sets the tone for all future interactions that they'll have with you. Onboarding is a time when your customer support is key and can make or break a user’s opinion of your company. If you are on the fence about whether or not a customer onboarding program is worth the time, effort, and financial investment, this post is here to tell you why it is essential to your company’s success.

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Topics: Training, Customer Success

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