Skilljar Blog

Transitioning Training from Cost Center to Profit Center

Posted by Linda Schwaber-Cohen on Dec 29, 2016 5:30:00 AM

With the rise in SaaS companies and recurring revenue models, businesses are evolving the ways in which they interact with customers. Software sales are no longer one-and-done deals as companies are tasked with continued customer success and renewals. As software companies throw more resources into training, there’s increasing pressure to recuperate costs, and change training from a cost center into a profit center.

Read More

Topics: Training

5 Tips for Creating Mobile Learning

Posted by Linda Schwaber-Cohen on Dec 27, 2016 5:30:00 AM

As smartphone and tablet use continues to rise, so do our expectations for mobile adaptability in eLearning. The training industry is constantly talking about responsive learning, mobile compatibility, and best practices. Mobile learning is more than just content: it’s an entire experience, and it’s important to consider that as you develop your modern training program. Here are a few tips to consider.

Read More

Topics: Training, Creating Content

Ask a CSM: Q&A With James Kaiser, Moz

Posted by Erynn Williams on Dec 22, 2016 5:30:00 AM

In this edition of our Ask a CSM series, we're chatting with James Kaiser, Customer Success Manager at Moz.

Read More

Topics: Customer Success, Ask a CSM

Meet Kami Boers, Associate Software Development Engineer at Skilljar

Posted by Erynn Williams on Dec 21, 2016 5:30:00 AM

 We are very excited to welcome Kami Boers to the Skilljar team as an Associate Software Development Engineer! 

Kami will be managing technical relationships with our clients and assisting with their configuration, solutions, and setup. She'll also be supporting the engineering team on various development tasks, and will work directly with clients to troubleshoot, diagnose, and resolve technical issues. She's already made tremendous contributions to the team.

Welcome Kami!

Read More

Topics: Skilljar News, Meet Skilljar

How To Market Your Training

Posted by Erynn Williams on Dec 20, 2016 5:30:00 AM

Just like any other product, training courses require compelling marketing in order to reach their key audience and accomplish their intended purpose. It can be difficult to convince people to take time out of their day to participate in a training course, especially if it isn't mandatory and/or free. Here are our top 3 tips on how to effectively market your online training courses to reach your target audience.

Read More

Topics: Training, Marketing

[Worksheets] Best Practices for Launching an LMS

Posted by Danie Zaika on Dec 13, 2016 5:30:00 AM

When launching a new LMS, there are several important things to keep in mind to help you plan a successful deploy. We've put together a complete booklet of worksheets to help you set yourself and your team up for success.

Read More

Topics: Training, LMS

4 Tips for Creating Onboarding Content

Posted by Linda Schwaber-Cohen on Dec 8, 2016 9:43:04 AM

Onboarding content is often an afterthought. Customer Success Managers or Onboarding Specialists will walk customers through a product in a live training, and the information is quickly forgotten, or the customer leaves feeling like they were just completely overloaded.  It’s clear that heightened awareness around onboarding as a critical component of the customer lifecycle is changing this, and customers are demanding that companies make them successful. That starts with providing the right information and resources during onboarding. If you’re building out your onboarding program, here are a few things you may want to think about as you plan and create your content.

Read More

Topics: Training, Creating Content, Customer Success

[Webinar Recap] Data-Driven Customer Training

Posted by Danie Zaika on Dec 6, 2016 3:09:32 PM

*This post was updated on 12/6/2016

Skilljar's own Linda Schwaber-Cohen, Head of Training, and Sara Robba, Customer Success Manager, hosted a webinar on December 6th discussing Skilljar's findings from our Customer Training Completion Rates study and the implications of those findings for the training industry. To those of you who listened in, thank you for your participation and feedback. If you were unable to join us, here is a brief recap of what we covered, as well as a link to download the full recording.

Read More

Topics: Training, Creating Content, Analytics

Why You Need a Customer Onboarding Program

Posted by Erynn Williams on Dec 1, 2016 5:30:00 AM

The onboarding process is a truly unique stage in the customer journey with your product and your company. During this phase, customers are eager to get started with your product or service, and the customer service they receive sets the tone for all future interactions that they'll have with you. Onboarding is a time when your customer support is key and can make or break a user’s opinion of your company. If you are on the fence about whether or not a customer onboarding program is worth the time, effort, and financial investment, this post is here to tell you why it is essential to your company’s success.

Read More

Topics: Training, Customer Success

Skill-Jargon: Commonly Used eLearning Terms and What They Mean

Posted by Erynn Williams on Nov 29, 2016 5:30:00 AM

 

Until I began working at Skilljar, I had never been exposed to the LMS and training software industry. I learned quickly that there were dozens of commonly used acronyms and words in this field that I didn’t know. This post is for those of you who have found yourselves frequently having to Google definitions of terms on your journey to finding an LMS. Below is a list of some of the terminology that you will need to know as you learn more about Skilljar and its services.

Read More

Topics: Training, LMS

Subscribe to Skilljar's Blog

Join thousands of training professionals! Get Skilljar's latest articles straight to your inbox. Enter your email address below:

Subscribe to Email Updates

Follow Skilljar