In this edition of our Ask a CSM series, we're chatting with Adam Pifer, Customer Success Manager at Outreach.
In this month's edition of our Training Tips series, we asked Training, Marketing, and Customer Success Managers to answer the question, "How do you keep students engaged in training?"
In this edition of our Ask a CSM series, we're chatting with Erin Phelps, Senior Manager of Customer Success and Retention at Cvent.
Skilljar’s Training Manager, Linda Schwaber-Cohen, had the opportunity to write an article for Training Industry Magazine titled “How to Create Learning Pathways That Scale.” We wanted to take a moment to share some of her insights and easy steps for creating clear paths for success! The article was originally published here.
Each year, managers and senior leadership in training organizations at technology companies come together to learn from each other and share ideas. They do this thanks to CEdMA, the Computer Education Management Association. I had the pleasure of attending the first day of this year’s CEdMA Training Leadership Conference in Santa Clara, California, where Skilljar was a sponsor.
Last week I had the opportunity to attend Gainsight’s Pulse conference. I always love to attend this conference because Gainsight has done a great job of building a community around Customer Success and the topics covered are all dear to me. Customer Success as an industry is relatively young, so you find real passion in the presentations and conversations. It’s a group of customer focused professionals who still get to experiment with their approach and stay on the leading edge of building phenomenal customer experiences based on business outcomes. There is so much great information to share!
Topics: Customer Success
In this week's edition of our Training Tips series, we asked Training, Marketing, and Customer Success Managers to answer the question, "What do you think the most effective type of training is and why?"
In this edition of our Ask a CSM series, we're chatting with Lauren Duvauchelle, Customer Success Manager at Simply Measured.
We recently released the eBook "Building a Business Case for Customer Training." So far, we've shared the first two steps to build an effective business case for customer training: outlining your pain points and providing potential cost savings. Today's post will be covering step 3 of building a business case: highlighting revenue generation.
To craft an even more compelling argument for a built-out training program, try framing your business case around revenue generation, as well as cost savings. The following metrics can help: