Skilljar Blog

CEdMA Training Leadership Conference Recap

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on May 31, 2017 5:30:00 AM

Each year, managers and senior leadership in training organizations at technology companies come together to learn from each other and share ideas. They do this thanks to CEdMA, the Computer Education Management Association. I had the pleasure of attending the first day of this year’s CEdMA Training Leadership Conference in Santa Clara, California, where Skilljar was a sponsor.

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Topics: Training, Customer Success

Key Takeaways from Gainsight Pulse

Posted by

Pam Dodrill
Pam Dodrill on May 18, 2017 5:30:00 AM

Last week I had the opportunity to attend Gainsight’s Pulse conference. I always love to attend this conference because Gainsight has done a great job of building a community around Customer Success and the topics covered are all dear to me. Customer Success as an industry is relatively young, so you find real passion in the presentations and conversations. It’s a group of customer focused professionals who still get to experiment with their approach and stay on the leading edge of building phenomenal customer experiences based on business outcomes. There is so much great information to share!  

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Topics: Customer Success

Training Tips: What is the Most Effective Type of Training?

Posted by Erynn Williams on May 16, 2017 5:30:00 AM

In this week's edition of our Training Tips series, we asked Training, Marketing, and Customer Success Managers to answer the question, "What do you think the most effective type of training is and why?

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Topics: Training, Customer Success, Training Tips

Ask a CSM: Q&A With Lauren Duvauchelle, Simply Measured

Posted by Erynn Williams on May 10, 2017 5:30:00 AM

In this edition of our Ask a CSM series, we're chatting with Lauren Duvauchelle, Customer Success Manager at Simply Measured.

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Topics: Customer Success, Ask a CSM

Building a Business Case for Customer Training: Highlight Potential Revenue Generation

Posted by Erynn Williams on May 3, 2017 5:30:00 AM

We recently released the eBook "Building a Business Case for Customer Training." So far, we've shared the first two steps to build an effective business case for customer training: outlining your pain points and providing potential cost savings. Today's post will be covering step 3 of building a business case: highlighting revenue generation.

To craft an even more compelling argument for a built-out training program, try framing your business case around revenue generation, as well as cost savings. The following metrics can help:

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Topics: Training, Customer Success

Building a Business Case for Customer Training: Provide Potential Cost Savings

Posted by Erynn Williams on Apr 27, 2017 5:30:00 AM

We recently released the eBook "Building a Business Case for Customer Training." Last week, we shared the first step to build an effective business case for customer training, outlining your pain points. Today's post will be covering step 2 of building a business case: providing potential cost savings.

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Topics: Training, Customer Success

Building a Business Case for Customer Training: Outline Your Pain Points

Posted by Erynn Williams on Apr 20, 2017 5:30:00 AM

We recently released the eBook "Building a Business Case for Customer Training." In this post, we will be sharing the first step to build an effective business case for customer training: outlining your pain points.

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Topics: Training, Customer Success

Training Tips: Showing the Value of Training to Others in the Company

Posted by Erynn Williams on Apr 18, 2017 5:30:00 AM

In this week's edition of our Training Tips series, we asked Training, Marketing, and Customer Success Managers to answer the question, "How do you show the value of training to other people in the company?

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Topics: Training, Customer Success, Training Tips

Ask a CSM: Q&A With Cherise Thielen, PayScale

Posted by Erynn Williams on Apr 12, 2017 5:30:00 AM

In this edition of our Ask a CSM series, we're chatting with Cherise Thielen, Customer Success Manager at PayScale.

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Topics: Customer Success, Ask a CSM

4 Onboarding Mistakes & How to Avoid Them

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on Apr 6, 2017 5:30:00 AM

*This post was originally published on the Amity blog. View the original post here

Let’s say your sales team closes a huge deal. Then one year later, that client decides not to renew. What went wrong?

If you’re not sure, it may be time to reexamine your onboarding process. Customer success teams in businesses with recurring revenue spend a significant portion of their time strategizing ways to get a leg up on churn using reactive approaches, without taking the proper steps to build success from day one. When implemented correctly, onboarding sets your customers up for success and can help your organization increase product adoption, decrease time to value and improve retention.  

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Topics: Training, Customer Success

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