We recently released the eBook "Building a Business Case for Customer Training." Last week, we shared the first step to build an effective business case for customer training, outlining your pain points. Today's post will be covering step 2 of building a business case: providing potential cost savings.
We recently released the eBook "Building a Business Case for Customer Training." In this post, we will be sharing the first step to build an effective business case for customer training: outlining your pain points.
In this week's edition of our Training Tips series, we asked Training, Marketing, and Customer Success Managers to answer the question, "How do you show the value of training to other people in the company?"
In this edition of our Ask a CSM series, we're chatting with Cherise Thielen, Customer Success Manager at PayScale.
*This post was originally published on the Amity blog. View the original post here.
Let’s say your sales team closes a huge deal. Then one year later, that client decides not to renew. What went wrong?
If you’re not sure, it may be time to reexamine your onboarding process. Customer success teams in businesses with recurring revenue spend a significant portion of their time strategizing ways to get a leg up on churn using reactive approaches, without taking the proper steps to build success from day one. When implemented correctly, onboarding sets your customers up for success and can help your organization increase product adoption, decrease time to value and improve retention.
We're excited to introduce our new blog series, Training Tips! We asked Training, Marketing, and Customer Success Managers what some of their best practices are to get the most out of a customer training program. This week's question is "What's the one tool you can't live without?" Stay tuned for new Q&As each month!