Skilljar Blog

Building a Business Case for Customer Training: Provide Potential Cost Savings

Posted by Erynn Williams on Apr 27, 2017 5:30:00 AM

We recently released the eBook "Building a Business Case for Customer Training." Last week, we shared the first step to build an effective business case for customer training, outlining your pain points. Today's post will be covering step 2 of building a business case: providing potential cost savings.

Read More

Topics: Training, Customer Success

Building a Business Case for Customer Training: Outline Your Pain Points

Posted by Erynn Williams on Apr 20, 2017 5:30:00 AM

We recently released the eBook "Building a Business Case for Customer Training." In this post, we will be sharing the first step to build an effective business case for customer training: outlining your pain points.

Read More

Topics: Training, Customer Success

Training Tips: Showing the Value of Training to Others in the Company

Posted by Erynn Williams on Apr 18, 2017 5:30:00 AM

In this week's edition of our Training Tips series, we asked Training, Marketing, and Customer Success Managers to answer the question, "How do you show the value of training to other people in the company?

Read More

Topics: Training, Customer Success, Training Tips

Ask a CSM: Q&A With Cherise Thielen, PayScale

Posted by Erynn Williams on Apr 12, 2017 5:30:00 AM

In this edition of our Ask a CSM series, we're chatting with Cherise Thielen, Customer Success Manager at PayScale.

Read More

Topics: Customer Success, Ask a CSM

4 Onboarding Mistakes & How to Avoid Them

Posted by Linda Schwaber-Cohen on Apr 6, 2017 5:30:00 AM

*This post was originally published on the Amity blog. View the original post here

Let’s say your sales team closes a huge deal. Then one year later, that client decides not to renew. What went wrong?

If you’re not sure, it may be time to reexamine your onboarding process. Customer success teams in businesses with recurring revenue spend a significant portion of their time strategizing ways to get a leg up on churn using reactive approaches, without taking the proper steps to build success from day one. When implemented correctly, onboarding sets your customers up for success and can help your organization increase product adoption, decrease time to value and improve retention.  

Read More

Topics: Training, Customer Success

Training Tips: What's The One Tool You Can't Live Without?

Posted by Erynn Williams on Mar 29, 2017 5:30:00 AM

We're excited to introduce our new blog series, Training Tips! We asked Training, Marketing, and Customer Success Managers what some of their best practices are to get the most out of a customer training program. This week's question is "What's the one tool you can't live without?" Stay tuned for new Q&As each month!

Read More

Topics: Training, Customer Success, Training Tips

Ask a CSM: Q&A With Levy Sinyor, LinkPoint360

Posted by Erynn Williams on Mar 8, 2017 5:30:00 AM

In this edition of our Ask a CSM series, we're chatting with Levy Sinyor, Customer Success Manager at LinkPoint360.

Read More

Topics: Customer Success, Ask a CSM

Ask a CSM: Q&A With Corey Spivey, Box

Posted by Erynn Williams on Feb 16, 2017 5:30:00 AM

In this edition of our Ask a CSM series, we're chatting with Corey Spivey, Sr. Customer Success Manager at Box.

Read More

Topics: Customer Success, Ask a CSM

Ask a CSM: Q&A With Taylor Toohey, InVision

Posted by Erynn Williams on Jan 19, 2017 5:30:00 AM

In this edition of our Ask a CSM series, we're chatting with Taylor Toohey, Customer Success Manager at InVision.

Read More

Topics: Customer Success, Ask a CSM

Ask a CSM: Q&A With James Kaiser, Moz

Posted by Erynn Williams on Dec 22, 2016 5:30:00 AM

In this edition of our Ask a CSM series, we're chatting with James Kaiser, Customer Success Manager at Moz.

Read More

Topics: Customer Success, Ask a CSM

Subscribe to Skilljar's Blog

Join thousands of training professionals! Get Skilljar's latest articles straight to your inbox. Enter your email address below:

Subscribe to Email Updates

Follow Skilljar