This past October, we released a study on Customer Training Completion Rates, and last week we discussed the study’s findings on how session times impact completion rates. This post is about our findings regarding the impact of video content on training completion rates, and how including videos in your training can raise the course participation and completion.
Picture this: You are a training manager, and you have been working for months creating a comprehensive customer onboarding course online. After one month of your course being active, your analytics report shows that about half of the customers are dropping out of the training after the third module. Why are they leaving before the training is complete? Have they lost interest in your product, or just your online course?
With the rise of video learning, more and more training professionals are looking to jump in and try creating videos for their own courses. Video content ranges from simple software tutorials to advanced lectures with complex concepts, and they're published with various amounts of editing and production. Instructional designers who are new to video ask for tips and tricks all the time, so I’ve compiled a few of them that can help elevate your video content and make the creation process much easier.
Earlier this month we released our new eBook "How to Build a Customer Training Team." We covered common roles found on training teams and why each one is important.
In this post, we'll specifically discuss the Instructional Designer role and why your team may need one.
The benefits of publishing a SCORM package are numerous, but at the end of the day, our goal is one thing: communicate a learner’s interaction with the course content - how long they spent in it, the answers they selected on a quiz, or whether or not they’ve completed the course. The SCORM package “talks” to the learning management system (LMS) and tells it the information we want to know.*
Agile is an organizational process successfully used by many software development teams around the world. Many training teams are looking at using agile principles for developing learning content, but the industry has been generally slow to adopt this methodology. Why? Read on to learn more!
In addition to finding an online training platform like Skilljar, companies frequently need to outsource some or all of their eLearning content creation. In this article, we describe general expectations for your content budget, based on different scenarios for outsourcing eLearning development.
For training managers who help SaaS customers with initial onboarding and ongoing customer success, it's often a challenge to provide training that's both scalable and engaging. SaaS customer training is frequently delivered on-demand, so that customers around the world have the benefit of immediate 24/7 access, without the need to schedule an instructor-led session. However, getting customers to register for and complete training on their own presents an ongoing challenge.
How can SaaS training managers increase engagement with self-paced courses? By making the experience as seamless as possible. Here are 3 ways to increase training adoption for customer success.
One of the key benefits of Skilljar's learning management system is our flexibility with course authoring. We can import packaged content in SCORM 1.2 format, and we also support lightweight course authoring by directly uploading videos, PDFs, creating quizzes, and more. In fact, you can combine one or more SCORM packages with other types of content authored on the Skilljar platform, all within the same course.
Training managers and instructional designers who are creating new courses now have the option of using a traditional desktop authoring tool (such as Articulate Storyline or Adobe Captivate), or using Skilljar’s built-in course authoring tools. If you are wondering what the best way to create your content is, this guide can help. Here are the key details to consider when deciding your approach.
As the eLearning industry evolves, video is rapidly becoming the key format to demonstrate, engage and train online. As technology continues to develop, video content has never been easier to produce and access. In fact, one of our predictions is that video will become the dominant eLearning format in 2015.
Here are 5 helpful articles to inform you about using video in eLearning courses. From commentary on video as a training format to tips on how to create and deliver the best video content, these articles have you covered.