We recently released the eBook "Creating Engaging Training for a Millennial Audience," where we discussed the three main cultural forces that have impacted millennial learning trends. Today's post is about the first cultural factor: the internet.
Millennials are quickly becoming the largest working generation. They are no longer leaders of tomorrow; they're leaders right now. For this reason, they are one of the most important audiences for you to engage with in your customer training program.
I recently came across the article “Your Brain on Learning,” published on the Chief Learning Officer website, and thought it presented a unique and interesting perspective on elearning. In the training industry, we often talk about elearning within the context of trends and data that claim to know what learners want, while we leave out analyses of the biochemical systems that initiate the learning process in the first place.
Each year, managers and senior leadership in training organizations at technology companies come together to learn from each other and share ideas. They do this thanks to CEdMA, the Computer Education Management Association. I had the pleasure of attending the first day of this year’s CEdMA Training Leadership Conference in Santa Clara, California, where Skilljar was a sponsor.
This post was updated on 6/14/17.
If you’ve launched a successful training program, that’s certainly reason to celebrate. But remember, customer training is not designed to be static; there’s always room for more growth.
In this week's edition of our Training Tips series, we asked Training, Marketing, and Customer Success Managers to answer the question, "What do you think the most effective type of training is and why?"
There’s nothing worse than putting a ton of time and effort into developing an external training program, only to launch...and hear crickets chirping. But don’t get too discouraged; more likely than not, this is just a sign that you need to increase awareness of your offerings.
We recently released the eBook "Building a Business Case for Customer Training." So far, we've shared the first two steps to build an effective business case for customer training: outlining your pain points and providing potential cost savings. Today's post will be covering step 3 of building a business case: highlighting revenue generation.
To craft an even more compelling argument for a built-out training program, try framing your business case around revenue generation, as well as cost savings. The following metrics can help:
We recently released the eBook "Building a Business Case for Customer Training." Last week, we shared the first step to build an effective business case for customer training, outlining your pain points. Today's post will be covering step 2 of building a business case: providing potential cost savings.
Customer onboarding is crucial for SaaS companies looking to drive recurring revenue. It allows you to improve users’ time to value, which leads to increased renewals.