Skilljar Blog

[Webinar] How to Create a Successful Customer Training Strategy

Posted by Rachel Martinez on Jan 24, 2017 8:00:00 AM

Looking to create a comprehensive customer training strategy? Don't worry; this might seem overwhelming, but the experts from Skilljar and SuccessHacker are here to help.

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Topics: Training, Webinars

2017 Trends in eLearning

Posted by Rachel Martinez on Jan 24, 2017 5:30:00 AM

The eLearning industry is changing as organizations adapt to meet the needs of new students with new expectations. Today, most learners are looking for more than a passive experience; they want to be fully engaged in their training.

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Topics: Training, Creating Content

Creating a Customer Training Strategy: Objectives

Posted by Erynn Williams on Jan 17, 2017 5:30:00 AM

We recently released our new eBook How to Create a Customer Training Strategy, and gave you a small peek at Why Your Organization Needs a Customer Training Strategy. Today's post is about the next step in the strategizing process: listing your objectives.

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Topics: Training

Why Your Organization Needs a Customer Training Strategy

Posted by Erynn Williams on Jan 12, 2017 5:30:00 AM

We recently released an eBook, “How to Create a Customer Training Strategy,” where we shared some of our recommendations and best practices to create a successful customer training strategy. In this post, we will be discussing the first two steps: recognizing the need for training in the context of your organization and evaluating how you can meet those needs.

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Topics: Training

[New eBook] How to Create a Customer Training Strategy

Posted by Danie Zaika on Jan 10, 2017 5:30:00 AM

When fully scaled, many Customer Training teams provide multiple learning delivery options to best serve their customer base. In addition, training teams are sometimes responsible forother aspects of customer knowledge management, including community forums and help documentation.

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Topics: Training, Advanced Topics

From Cost Center to Profit Center - Packaging Training

Posted by Linda Schwaber-Cohen on Jan 5, 2017 5:30:00 AM

Transforming training from a cost center to a profit center doesn’t happen by simply slapping a price tag on the work you’re already doing. It takes strategic planning, collaboration across the company, and time.


Last week, we shared some insight from our conversation with Jesse Finn. We talked about first steps and rallying the organization around your goals. Jesse’s extensive experience meant that we could ask her big questions, and we got big answers in return. In this post, we’ll continue to dive into the advice she provided, and take a deeper look at packaging your training.

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Topics: Training, Advanced Topics

Transitioning Training from Cost Center to Profit Center

Posted by Linda Schwaber-Cohen on Dec 29, 2016 5:30:00 AM

With the rise in SaaS companies and recurring revenue models, businesses are evolving the ways in which they interact with customers. Software sales are no longer one-and-done deals as companies are tasked with continued customer success and renewals. As software companies throw more resources into training, there’s increasing pressure to recuperate costs, and change training from a cost center into a profit center.

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Topics: Training

5 Tips for Creating Mobile Learning

Posted by Linda Schwaber-Cohen on Dec 27, 2016 5:30:00 AM

As smartphone and tablet use continues to rise, so do our expectations for mobile adaptability in eLearning. The training industry is constantly talking about responsive learning, mobile compatibility, and best practices. Mobile learning is more than just content: it’s an entire experience, and it’s important to consider that as you develop your modern training program. Here are a few tips to consider.

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Topics: Training, Creating Content

How To Market Your Training

Posted by Erynn Williams on Dec 20, 2016 5:30:00 AM

Just like any other product, training courses require compelling marketing in order to reach their key audience and accomplish their intended purpose. It can be difficult to convince people to take time out of their day to participate in a training course, especially if it isn't mandatory and/or free. Here are our top 3 tips on how to effectively market your online training courses to reach your target audience.

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Topics: Training, Marketing

[Worksheets] Best Practices for Launching an LMS

Posted by Danie Zaika on Dec 13, 2016 5:30:00 AM

When launching a new LMS, there are several important things to keep in mind to help you plan a successful deploy. We've put together a complete booklet of worksheets to help you set yourself and your team up for success.

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Topics: Training, LMS

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