At Skilljar, our clients are typically looking to both scale and improve their customer onboarding process. "Customer" onboarding also refers to channel partners, 1099 contractors, and community members as well as direct customers. Training sessions are typically driven by customer success managers and delivered either in person or via live video conference using a program like WebEx.
There are many benefits of adding an on-demand, self-paced option for customer onboarding and customer training. Here are the top 3 benefits!