4 Lessons Learned from Launching Skilljar Academy

At Skilljar, we talk a lot about the merits of on-demand customer training, so it was important for us to “drink our own champagne,” and use our product to help our customers. This past summer, we launched Skilljar Academy. In the process, I’ve learned a ton.

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Topics: Training

[Webinar Recap] Data-Driven Customer Training: Strategies for the Modern Learner

*This post was updated on 11/27/2017

In our recent webinar with Training Industry, Sandi Lin, Skilljar’s founder and CEO and Linda Schwaber-Cohen, Head of Training at Skilljar, shared some best practices in data-driven customer training strategies. In case you missed it, there’s a recording of the full webinar here.

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Topics: Training, Webinars & Events

Training Tips with Dave Derington, Gainsight

In this edition of our Training Tips series, we asked Dave Derington, Gainsight's former Manager of Educational Services, to share his insights and tips about training customers!

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Topics: Training, Customer Success, Training Tips

How Customer Training Fits Into the Sales Enablement Ecosystem

By: Cory Bray

In this guest post, Cory Bray talks about how he sees customer training fitting into the Sales Enablement Ecosystem, a framework that he and Hilmon Sorey outlined in their book, The Sales Enablement Playbook.

Most software companies pride themselves on making products that are easy to use. While most modern technologies incorporate a user experience that’s superior to those of past generations, that doesn't mean anyone can pick up a product with no guidance and be successful.

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Topics: Training, Customer Success

Announcing Your Guide to the B2B Customer Enablement Landscape

Customer enablement is a fast-growing function within B2B organizations. In fact, today’s customers expect their vendors to help them achieve business success, not just sell them a product. With the rise of the SaaS business model, customers can switch products much more easily than in the past, and vendors must now continuously earn their subscription renewals and expansions. For this reason, B2B companies must now provide a differentiated and effective customer success experience, or suffer the consequences of poor product adoption and ultimately churn.

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Topics: Training, Customer Success

[New eBook] 3 Ways to Create a Best in Class Training Plan

 School is officially in session, and midterms will be here before you know it! When the time comes, will your training plan make the grade?

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Topics: Training, Advanced Topics

Innovation (or Lack Thereof) in the LMS Industry

If you’re unhappy with your LMS, you’re in good company. The Learning Management System (LMS) is one of the oldest and most hated categories in enterprise software. According to a recent report from the eLearning Guild, fully one-third of organizations are “dissatisfied” or “very dissatisfied” with their LMS. In addition, over half of organizations are planning to change their LMS within the next year, and 89% within the next three years.

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Topics: LMS

5 Must-Read Articles on Video in eLearning

*This post was updated on 9/5/17.

Video is rapidly becoming the key format to demonstrate, engage and train online learners. Don’t believe us? In a recent study, we found courses that have video have a 51% completion rate, while those that don’t have video were completed 36% of the time. And of course, as technology continues to develop, this type of content has never been easier to produce and access.

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Topics: Training, Instructional Design

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