Skilljar Blog

4 Lessons Learned from Launching Skilljar Academy

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on Sep 27, 2017 5:30:00 AM

At Skilljar, we talk a lot about the merits of on-demand customer training, so it was important for us to “drink our own champagne,” and use our product to help our customers. This past summer, we launched Skilljar Academy. In the process, I’ve learned a ton.

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Topics: Training

Data-Driven Customer Training: Strategies for the Modern Learner

Posted by

Rachel Martinez
Rachel Martinez on Sep 26, 2017 5:30:00 AM

Want to improve your customer training strategy? Chances are, you’ll need to take a deep dive into the data. But if you don’t know what information to look for, you’ll be no better off than if you had simply relied on gut instinct. So, how do you know which data points are relevant?

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Topics: Training, Webinars

Training Tips with Dave Derington, Gainsight

Posted by

Rachel Martinez
Rachel Martinez on Sep 20, 2017 5:30:00 AM

In this edition of our Training Tips series, we asked Dave Derington, Gainsight's Manager of Educational Services, to share his insights and tips about training customers!

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Topics: Training, Customer Success, Training Tips

How Customer Training Fits Into the Sales Enablement Ecosystem

Posted by Skilljar team on Sep 19, 2017 5:30:00 AM

By: Cory Bray

In this guest post, Cory Bray talks about how he sees customer training fitting into the Sales Enablement Ecosystem, a framework that he and Hilmon Sorey outlined in their book, The Sales Enablement Playbook.

Most software companies pride themselves on making products that are easy to use. While most modern technologies incorporate a user experience that’s superior to those of past generations, that doesn't mean anyone can pick up a product with no guidance and be successful.

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Topics: Training, Customer Success

Announcing Your Guide to the B2B Customer Enablement Landscape

Posted by

Rachel Martinez
Rachel Martinez on Sep 13, 2017 5:30:00 AM

Customer enablement is a fast-growing function within B2B organizations. In fact, today’s customers expect their vendors to help them achieve business success, not just sell them a product. With the rise of the SaaS business model, customers can switch products much more easily than in the past, and vendors must now continuously earn their subscription renewals and expansions. For this reason, B2B companies must now provide a differentiated and effective customer success experience, or suffer the consequences of poor product adoption and ultimately churn.

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Topics: Training, Customer Success

[New eBook] 3 Ways to Create a Best in Class Training Plan

Posted by

Rachel Martinez
Rachel Martinez on Sep 12, 2017 5:30:00 AM

 School is officially in session, and midterms will be here before you know it! When the time comes, will your training plan make the grade?

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Topics: Training, Advanced Topics

Innovation (or Lack Thereof) in the LMS Industry

Posted by Sandi Lin on Sep 6, 2017 5:30:00 AM

If you’re unhappy with your LMS, you’re in good company. The Learning Management System (LMS) is one of the oldest and most hated categories in enterprise software. According to a recent report from the eLearning Guild, fully one-third of organizations are “dissatisfied” or “very dissatisfied” with their LMS. In addition, over half of organizations are planning to change their LMS within the next year, and 89% within the next three years.

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Topics: LMS

5 Must-Read Articles on Video in eLearning

Posted by

Rachel Martinez
Rachel Martinez on Sep 5, 2017 5:30:00 AM

*This post was updated on 9/5/17.

Video is rapidly becoming the key format to demonstrate, engage and train online learners. Don’t believe us? In a recent study, we found courses that have video have a 51% completion rate, while those that don’t have video were completed 36% of the time. And of course, as technology continues to develop, this type of content has never been easier to produce and access.

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Topics: Training, Instructional Design

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