Skilljar Blog

How to Build a Killer Customer Success Program (Part 1)

Posted by

Dania Lieberthal
Dania Lieberthal on Oct 18, 2017 5:30:00 AM

Earlier this year, we hosted a webinar outlining the key factors for SaaS companies to consider when building a customer onboarding program.

Today, we’re taking a step back to explore another critical milestone: building a customer success (CS) program. We’ve broken the process down into four distinct parts that we hope will provide a strong foundation for other SaaS companies looking to develop or elevate their existing CS programs. 

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Topics: Customer Success

How Customer Education Leads to a Best in Class Training Plan

Posted by

Rachel Martinez
Rachel Martinez on Oct 17, 2017 5:30:00 AM

We recently released the eBook "3 Ways to Create a Best in Class Customer Training Plan," where we discussed the impact the GET Methodology can have on your overall training plan. Today's post is about how to improve your program through effective customer education strategies.

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Topics: Training, Instructional Design, Creating Content

The Essential Template for Your Customer Training Strategy

Posted by

Rachel Martinez
Rachel Martinez on Oct 11, 2017 5:30:00 AM

There’s a lot to think about as you build your customer training strategy, and the process can be overwhelming, if you don’t have a set plan from the start. This template can help.

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Topics: Creating Content

2017 Customer Training Benchmarks Study

Posted by

Rachel Martinez
Rachel Martinez on Oct 10, 2017 5:30:00 AM

Today's customer training teams are raising the bar and publishing content that continues to drive high course completion rates. With this in mind, what are the new baseline metrics for success?

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Topics: Training, Advanced Topics

Goals & Benchmarks for a Best in Class Training Plan

Posted by

Rachel Martinez
Rachel Martinez on Oct 4, 2017 5:30:00 AM

We recently released the eBook "3 Ways to Create a Best in Class Customer Training Plan," where we discussed the impact the GET Methodology can have on your overall training plan. Today's post is about how to improve your program by establishing realistic goals and benchmarks.

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Topics: Training, Analytics, Metrics

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