Skilljar Blog

Article Recap: Using a Data-Driven Approach to Solve Customer Training Problems

Posted by

Martin Li
Martin Li on January 31, 2018


In Training Industry Magazine’s latest issue, Linda Schwaber-Cohen, Head of Training at Skilljar, shared her insights on how we can utilize data in customer training programs. The article was originally published here.

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Topics: Training, Analytics & Metrics

[Webinar] Customer Education Meets Customer Success

Posted by

Rachel Martinez
Rachel Martinez on January 30, 2018

In this webinar, John Leh, CEO and Lead Analyst at Talented Learning, and Sandi Lin, CEO and Co-Founder at Skilljar, explained why and how your organization can realize powerful results by combining the power of a modern customer-focused learning platform with Salesforce. In this dynamic one-hour session you’ll learn all the essentials:

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Topics: LMS, Analytics & Metrics, Customer Success, Integrations, Webinars & Events

Internal & External Training Defined

Posted by

Rachel Martinez
Rachel Martinez on January 24, 2018

According to Talented Learning, more than 700 Learning Management System (LMS) vendors compete in today’s learning platforms marketplace. But of course, not all platforms are created equal. Before investing in an LMS, it’s important to understand which type of tool would be a good fit for your use case.

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Topics: Training, LMS, Advanced Topics

Increasing Operational Efficiency With Customer Education

Posted by

Molly Barber
Molly Barber on January 23, 2018

When you're looking for an LMS for customer training, maybe you start with simple goals around scaling your program, but once implemented, it's easy to see how a solid customer education program increases operational efficiency, drives revenue and product adoption, and helps raise brand awareness.

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Topics: Training, LMS, Analytics & Metrics, Customer Success, Integrations

Training Tips with Erynn Baird, Opal 

Posted by

Rachel Martinez
Rachel Martinez on January 17, 2018

In this edition of our Training Tips series, we asked Erynn Baird, Education Manager at Opal to share her insights and tips about how they train customers.

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Topics: Training, Customer Success, Training Tips

[Webinar Recap] Adapting Customer Onboarding for an On-Demand World

Posted by

Rachel Martinez
Rachel Martinez on January 16, 2018

Customer education teams can no longer rely solely on webinars and help centers. The fact is, most people want to learn about your product when it’s convenient for them. They don’t want to be forced to wait until your next scheduled training session, or waste time searching for answers they can’t find. So, how can you reach the right users at the right time?

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Topics: LMS, Analytics & Metrics

Food for Thought: What’s Your Primary Customer Onboarding Model?

Posted by

Rachel Martinez
Rachel Martinez on January 10, 2018

Have you ever heard someone say, “We don’t need customer training; our product is easy enough to understand”?

Yes, your product may be designed well. No, this does not mean your users will understand how to get the most value out of it without an effective onboarding program in place. 

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Topics: Training

Skilljar Receives “Best Customer LMS” in the 2017 Talented Learning LMS Awards

Posted by

Rachel Martinez
Rachel Martinez on January 9, 2018

SEATTLE - Skilljar, a cloud-based learning management system (LMS) platform for enterprises and their customers, announced today that it has been named the “Best Customer LMS” in the 2017 Talented Learning LMS Awards.

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Topics: Training, LMS, Skilljar News & Press

Customer Training Predictions for 2018

Posted by

Rachel Martinez
Rachel Martinez on January 3, 2018

Another year has come and gone. Now, it’s time to plan for 2018. Of course, you can (and should) base your strategy on the status of your own customer training program. But if you want to stay ahead of the curve, you also need to understand industry-wide trends. That’s where we come in.

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Topics: Training, LMS

10 Tips to Make Mobile Learning Great

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on January 2, 2018

Did you know that 72% of people in the U.S. have a smartphone? And yet, only about 9% of learning on Skilljar is happening on mobile phones, and about 4% on tablets.

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Topics: Creating Content

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