Deliver Effective Customer Training with Brain Rules and Haiku Deck

By: Adam Tratt

We all want lessons to be easy to understand and hard to forget. But for those of us non-designer types, creating customer training materials that live up to this standard can be a frustrating and time-consuming chore.

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Topics: Training, Instructional Design, Creating Content

[Webinar Recording] The Essential Principles of Great Customer Onboarding

Want to create an onboarding experience that sets your customers up for success? It’s not enough to simply send a welcome email and leave users to their own devices. To improve customer retention and engagement, you need a sophisticated onboarding program backed with relevant metrics and a clear path to value.

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Topics: Webinars & Events

Skilljar's 2018 Customer Training Goals

We recently released the eBook "Customer Training Goals for 2018," where we discussed how to set effective customer training goals for the upcoming year. In this special edition of our Training Tips series, we asked Linda Schwaber-Cohen, Head of Training at Skilljar, what she would like to achieve in 2018.

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Topics: Training, Training Tips

How to Drive Adoption and Decrease Time to Value with Customer Education

Previously in this blog series, we outlined how to increase operational efficiency and grow revenue with lifetime customers. Today, we’ll discuss how to use your LMS to drive adoption and decrease time to value.

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Topics: Training

3 Reasons to Love (or Leave) Your LMS

Happy Valentine’s Day! In honor of this holiday, we’d like to play Cupid and help you meet your LMS match. If you haven’t already done so, take a look at this customer training RFP template for a select list of relevant criteria.

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Topics: LMS

Onboarding Milestones & Measurement for Your LMS Launch

Onboarding is the critical time when a customer’s expectations meet the reality of your product and service delivery. New users are incredibly engaged when they’ve just signed. But as the vendor, it’s often 364 days to renewal and the clock is ticking to get them as quickly as possible to adoption and success.

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Topics: Training, LMS

How to Use Your LMS to Grow Revenue with Lifetime Customers

We recently discussed how an LMS can help you increase operational efficiency. In this post, we’ll outline how to use your LMS to grow revenue with lifetime customers. Whether you want to improve retention and reduce churn, or make training a revenue generator on its own, there are multiple ways you can drive revenue through training. 

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Topics: Training

Your Guide to Creating a Customer Onboarding Program

Even if you don’t have a formal program in place, customer onboarding is already happening at your organization. The question is, are you dictating it and guaranteeing a great experience? Can you quickly get customers to value and onboard new contacts at existing accounts? On top of that, do you know how to measure the impact of customer onboarding? If not, we can help.

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Topics: Training, LMS, Advanced Topics

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