Skilljar Blog

Skilljar – Customer Training Transforming Customer Experience and Success

Posted by Skilljar team on March 28, 2018

*This post originally appeared on LinkedIn on 3/14/18 

By: Rajeev Batra

The defining mantra for businesses today is customer experience. While, products and services need to be easy to understand and intuitive to use, great training is key to making customers successful and lifelong advocates. One only needs to look at Apple and its Genius Bars in how seriously it takes educating its customers despite the intuitive and easy to use nature of its products. The need to continuously equip customers with the knowledge to use products and services is even more acute in the B2B world, where complexity is higher and often more is at stake for both the buyer and seller. In the modern service economy products are increasingly sold as a subscription, where delivering a superior customer experience is a constant, requiring that users know how to use a product cold. 

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Topics: Skilljar News & Press

Training Tips with Jesse Evans, Facebook

Posted by

Rachel Martinez
Rachel Martinez on March 21, 2018

In this edition of our Training Tips series, we asked Jesse Evans from Facebook to share his insights and tips about training customers!

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Topics: Training, Customer Success, Training Tips

There's No Luck in eLearning

Posted by

Rachel Martinez
Rachel Martinez on March 20, 2018

St. Patrick's Day was this past weekend! We'd like to continue the fun by giving four-leaf clovers to everyone at the start of their customer training journey. But unfortunately, there’s no shortcut to the end of the rainbow. If you want to reach that pot of gold and engage your customers with high-quality content, you need to develop a plan.

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Topics: Training, LMS

From Skilljar's CEO: Announcing Our Next Chapter

Posted by Sandi Lin on March 14, 2018

Today we announced our $16.4 million Series A funding from new investors Mayfield and Shasta Ventures, with participation from our existing investor Trilogy Equity Partners. As part of the financing, we’re excited to welcome Rajeev Batra from Mayfield and Doug Pepper from Shasta to the Skilljar board.

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Topics: Skilljar News & Press

How to Price and Package Customer Training

Posted by

Rachel Martinez
Rachel Martinez on March 13, 2018

To charge or not to charge? That is the question many customer training teams are facing today. The answer, however, is not always a straightforward yes or no.

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Topics: Training, Advanced Topics

How to Use Your LMS to Create Differentiation in the Marketplace

Posted by

Molly Barber
Molly Barber on March 7, 2018

So far in this blog series, we’ve explained how to increase operational efficiency, grow revenue, and decrease time to value with your LMS. In our fourth and final post, we’ll discuss how to use your LMS to create differentiation in the marketplace.

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Topics: Training

Your Customer Onboarding Needs Assessment

Posted by

Rachel Martinez
Rachel Martinez on March 6, 2018

We recently released the eBook "Your Guide to Creating a Customer Onboarding Program," where we discussed a simple three-step plan to create a successful onboarding program. Today's post is about the first step: assessing your needs. 

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Topics: Training

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