In this blog series, we’re drawing on the expertise of Skilljar’s very own Customer Success team. They’ve helped countless teams launch successful customer training programs, and have some great insights to share. Stay tuned for new Q&As each month!
So far, we’ve dug into what training teams overlook when launching an LMS, traits you should look for when hiring a customer trainer, and how to surface training goals across the organization. This month, the question is:
"What are the traits of a successful instructional designer?"
According to the Brandon Hall Group, only about one-third of companies are absolutely sure they will renew with their current learning management system (LMS) provider, and 38% are actively looking to replace their solution.
If you’re surprised by this fact, consider that the LMS was originally designed for internal use cases. They were built to align with the needs of Human Resources (HR), not customer training teams.
So, what makes an LMS truly customer-centric? Continue reading to learn more:
Customer training rarely exists in a vacuum. If you want to engage the right customers at the right time, you likely need support from different teams, which need access to the same data set. How can you make this process as easy and painless as possible?
In this blog post, we’ll walk you through three ways customer training teams can address this issue by integrating their LMS with their CRM.
Should you offer paid training? What about certifications or live training? What type of lesson pathways make sense for your audience?
If you already know how you’d answer these questions, you’re in great shape! But if you need a little extra inspiration for your training strategy, we’ve got you covered.