How actionable is your customer education data? And are you combining it with other business metrics to uncover the impact of your training program? Innovative Education Services teams are integrating their Customer Training Platform (CTP) and CRM systems to uncover valuable insights, and answer mission-critical business questions.
At Skilljar, we work with many companies that use online course delivery to improve their customer training. Your company’s success is based on your customers’ success and satisfaction. Whether you’re a software company, a fitness brand, or any industry in between, there are methods of customer training that can benefit your customer, and your company’s long-term sustainability. For companies that are still developing their strategy, it can be overwhelming to sift through all the different options being used today.
At Skilljar, we spend a lot of time speaking with customer training professionals at a variety of different companies. Among other industry trends, we’re always curious to hear about the structure of their teams.
What does a successful Education Services team look like today? What are the goals and responsibilities of each team member? In this blog post, we’ll outline a few ways other Education Services teams have structured their departments. We hope it helps provide some insight, as you continue to build out your own team.
Is your Customer Success team able to spend their time effectively? Or are they overwhelmed by a high-touch customer onboarding process?
Procore Technologies provides cloud-based construction software to clients across the globe. Using its award-winning suite of project management tools, hundreds of thousands of registered Procore users manage all types of construction projects including industrial plants, office buildings, apartment complexes, university facilities, retail centers, and more.
How are customers navigating your training portal? Is it easy for them to find relevant information, or do they click around, then leave out of frustration?
One way to ensure customers access the right resources is by creating targeted learning paths.