There’s no exact formula to create the perfect customer training course for your company, but there are some simple and effective steps that you can follow to plan a customer training experience that is comprehensive and mutually beneficial.
Recent Posts
When launching a new LMS, there are several important things to keep in mind to help you plan a successful deploy. We've put together a complete booklet of worksheets to help you set yourself and your team up for success.
*This post was updated on 12/6/2016
Skilljar's own Linda Schwaber-Cohen, Head of Training, and Sara Robba, Customer Success Manager, hosted a webinar on December 6th discussing Skilljar's findings from our Customer Training Completion Rates study and the implications of those findings for the training industry. To those of you who listened in, thank you for your participation and feedback. If you were unable to join us, here is a brief recap of what we covered, as well as a link to download the full recording.
Topics: Training, Creating Content, Analytics & Metrics, Webinars & Events
In this edition of our Ask a CSM series, we're chatting with Vikki Pope, VP of Client Success, MapAnything.
Topics: Customer Success, Ask a CSM
In this edition of our Ask a CSM series, we're chatting with Sean Pinegar, Chief Customer Officer & Co-Founder of Tenfold.
Topics: Customer Success, Ask a CSM
We decided to crunch some of the numbers to bring you data on training completion rates and how different factors in your courses and content may affect them. The data presented here can be used to help you set goals for course completion and build your content strategy.
Topics: Training, Analytics & Metrics
We're very excited to welcome our new Web Development Engineer to the team, Chip Cressman! Chip was previously working as a consultant, assisting a variety of clients with their web development needs. At Skilljar, he will be joining the dev team as the primary front-end developer, working on the app, the marketing website (which I'm stoked about), and other web-based initiatives.
Welcome Chip!
Topics: Skilljar News & Press, Meet Skilljar
Earlier this month we released our new eBook "How to Build a Customer Training Team." We covered common roles found on training teams and why each one is important.
In this post, we'll specifically discuss the Training Operations role and why it's important.
Topics: Training
In this edition of our Ask a CSM series, we're chatting with Lauren Berry, Manager of Enterprise Success Management at Simply Measured.
Topics: Customer Success, Ask a CSM
Earlier this month we released our new eBook "How to Build a Customer Training Team." We covered common roles found on training teams and why each one is important.
In this post, we'll specifically discuss the Instructional Designer role and why your team may need one.
Topics: Training, Instructional Design