‘Seasoned Skillets’ is our new series designed to showcase the Skilljar team behind the business. These folks (aka Skillets) are developing, designing, writing, calling, measuring, analyzing, and more to propel Skilljar forward as a market leader in the customer education industry. First up, Lailani!
How did you hear about Skilljar?
I knew someone who already worked at Skilljar, so when this role opened up, I connected with the leadership team to learn more. I was fascinated to learn about what is “under the hood” for training programs, and the challenges Skilljar solves in the market really resonated with me. Skilljar is on to something and I wanted to be a part of that growth and future success!
What does your role here entail?
I am responsible for retaining and growing our revenue. We do that by focusing on providing superior service to our current customer base and helping them meet and excel in their overall training initiatives.
What advice would you give someone getting into SaaS account management?
Remember that your role in the company is valuable and other team members depend on you to take Skilljar to the next level. Everyone has a stake in the ultimate success of a company and your voice matters.
What makes someone successful in account management at Skilljar?
Putting the needs of our customers first is always our priority. It is critical that we put ourselves in our customers’ shoes and become a strategic partner who is focused on helping our customers reach their goals.
Skilljar is a fast-paced, rapidly changing place. What’s your advice for navigating (and excelling) in the startup environment?
Always be agile and open to change and be confident in your role and how it contributes to the overall success of the company. Don’t be shy to voice your opinions on how we could create more efficiency or deliver excellence to our customers. After all, it could be your idea that takes us to the next level.
Favorite Skilljar perk?
My favorite perk is the Orca Card. I used to drive to work every day and now I take the bus. This not only helps the environment, it also gives me time to transition without the stress of Seattle traffic!
How do you manage your work/life balance?
I make sure to have “off-hours” when I do not check email or open my laptop - typically, certain hours of the evening and at least one full day over the weekend. This ensures that I am giving full attention to my family and taking time to focus on myself a little. For me, it’s important to recharge to ensure that when I’m back at work, I can be fully immersed and effective.
Favorite place to visit in Seattle?
There are so many amazing places in Seattle, but I often find myself walking around Seward Park or jumping in my kayak and paddling around!
If you were going to offer a course online, what would it be about?
I'd offer a course on how to grow existing revenue by providing value with a customer focus
Interested in joining Lailani at Skilljar? Click below to check out our available job opportunities.