Skilljar Blog

[Webinar] The Art & Science of Effective Customer Onboarding

Posted by

Rachel Martinez
Rachel Martinez on Dec 5, 2017 5:30:00 AM

Customer onboarding is both an art and a science. To succeed, you need to find the right balance between a creative content strategy and a data-driven approach.

Rely too much on the right side of your brain, and you may be in danger of providing customers with safe, but stale messaging. Lean too far left, and how will you ever know the true impact of your program?

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Topics: LMS, Analytics

How to Convince Your CFO to Buy an LMS

Posted by

Matt Buchan
Matt Buchan on Nov 29, 2017 5:30:00 AM

It's become increasingly clear that training is critical to drive customer success and build on the lifetime value (LTV) of customers. And there are a number of tools that can help companies provide the right education to the right users. But of course, these tools are not often free.

Training professionals may understand why it makes sense to invest in this area. However, it’s not always easy to get other stakeholders on board. If you want your CFO to approve investing real dollars in yet another software tool, you need to build an effective business case.

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Topics: LMS, Analytics

xAPI: The Hype and the Reality

Posted by

Rachel Martinez
Rachel Martinez on Nov 14, 2017 5:30:00 AM

If you’re in the eLearning industry, you’ve probably heard the recent buzz around xAPI (sometimes referred to as Experience API or Tin Can). According to Advanced Distributed Learning (ADL), it lets applications share data about human performance, including quiz scores, performance in a mobile app, and whether someone has read an article or watched a training video.

That may sound better than using SCORM files, but is it really worth the hype?

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Topics: LMS, Analytics

Goals & Benchmarks for a Best in Class Training Plan

Posted by

Rachel Martinez
Rachel Martinez on Oct 4, 2017 5:30:00 AM

We recently released the eBook "3 Ways to Create a Best in Class Customer Training Plan," where we discussed the impact the GET Methodology can have on your overall training plan. Today's post is about how to improve your program by establishing realistic goals and benchmarks.

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Topics: Training, Analytics, Metrics

The Importance of Customer Education Data

Posted by

Colin Spikes
Colin Spikes on Aug 22, 2017 5:30:00 AM

Data empowers businesses to transform decisions from ones based on gut instinct and status quo assumptions to data-driven processes, in which evidence is used to identify patterns and adapt program strategy.

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Topics: Training, Analytics

How to Take Your Training Data One Step Further

Posted by

Rachel Martinez
Rachel Martinez on Jul 26, 2017 5:30:00 AM

We recently released the eBook "How to Use Customer Training Data to Make Better Business Decisions," where we discussed the state of training metrics in 2017, and where there is still room to improve. Today's post is about how to understand the impact your team's results have on the company's bottom line.

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Topics: Training, Analytics, Metrics

The Current State of Training Data

Posted by

Rachel Martinez
Rachel Martinez on Jul 20, 2017 5:30:00 AM

We recently released the eBook "How to Use Customer Training Data to Make Better Business Decisions," where we discussed the state of training metrics in 2017, and where there is still room to improve. Today's post is about how customer training teams are currently measuring the effectiveness of their programs.

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Topics: Training, Analytics, Metrics

[Webinar Recap] Data-Driven Customer Training

Posted by

Danie Zaika
Danie Zaika on Dec 6, 2016 3:09:32 PM

*This post was updated on 12/6/2016

Skilljar's own Linda Schwaber-Cohen, Head of Training, and Sara Robba, Customer Success Manager, hosted a webinar on December 6th discussing Skilljar's findings from our Customer Training Completion Rates study and the implications of those findings for the training industry. To those of you who listened in, thank you for your participation and feedback. If you were unable to join us, here is a brief recap of what we covered, as well as a link to download the full recording.

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Topics: Training, Creating Content, Analytics, Webinars

How Session Times Impact Customer Training Completion Rates

Posted by Erynn Williams on Nov 9, 2016 5:29:00 AM

This past October, we released a study about Customer Training Completion Rates, and how completion rates were impacted by the courses' use of video content, SCORM, and the session times. Last week we discussed how SCORM lessons impact completion rates. Today's post contains some of our results regarding session times and their connection with completion rates.
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Topics: Training, Analytics

How SCORM Impacts Your Customer Training Completion Rates

Posted by Erynn Williams on Nov 4, 2016 5:29:00 AM


This past October, we released a study on Customer Training Completion Rates. This post will be outlining our findings regarding how SCORM impacts these completion rates and whether or not SCORM lessons will benefit your training program.

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Topics: Training, LMS, Analytics, SCORM

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