Skilljar Blog

Training Tips with Sarah Bedrick, HubSpot (Part 1)

Posted by

Rachel Martinez
Rachel Martinez on Nov 22, 2017 5:30:00 AM

In this edition of our Training Tips series, we asked Sarah Bedrick, founding team member of HubSpot Academy and their former Certifications Program Manager, to share her insights and tips about how they trained customers on the HubSpot Academy team.

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Topics: Training, Customer Success, Training Tips

My Customer Training Nightmare

Posted by

Rachel Martinez
Rachel Martinez on Oct 25, 2017 5:30:00 AM

In this special Halloween edition of our Training Tips series, we asked Karen Crawford, Knowledge Services, Training & Delivery Manager at Kinaxis, what keeps her up at night. 

You know that nightmare everyone has? You’re about to write an exam and you realize you’ve forgotten everything you knew about the subject? And you wake up in a cold sweat? That keeps me up at night. Except, I’m thinking about my customers who took a training course and have that feeling when they go to apply that learning two or three months later. And they only remember half of it.

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Topics: Training, Customer Success, Training Tips

Training Tips with Dave Derington, Gainsight

Posted by

Rachel Martinez
Rachel Martinez on Sep 20, 2017 5:30:00 AM

In this edition of our Training Tips series, we asked Dave Derington, Gainsight's Manager of Educational Services, to share his insights and tips about training customers!

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Topics: Training, Customer Success, Training Tips

Training Tips with Rita Patterson, Manager, Customer Education at PayScale

Posted by

Rachel Martinez
Rachel Martinez on Aug 23, 2017 5:30:00 AM

In this edition of our Training Tips series, we asked Rita Patterson, PayScale's Manager, Customer Education, to share her insights and tips about training customers!

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Topics: Training, Customer Success, Training Tips

Training Tips with Lynn Juve, Product Training Manager at Smartsheet

Posted by Erynn Williams on Jul 19, 2017 5:30:00 AM

In this month's edition of our Training Tips series, we asked Smartsheet Product Training Manager, Lynn Juve, to share her insights and tips about training customers!

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Topics: Training, Customer Success, Training Tips

Training Tips: How to Keep Students Engaged in Training

Posted by Erynn Williams on Jun 28, 2017 5:30:00 AM

In this month's edition of our Training Tips series, we asked Training, Marketing, and Customer Success Managers to answer the question, "How do you keep students engaged in training?

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Topics: Training, Customer Success, Training Tips

Training Tips: What is the Most Effective Type of Training?

Posted by Erynn Williams on May 16, 2017 5:30:00 AM

In this week's edition of our Training Tips series, we asked Training, Marketing, and Customer Success Managers to answer the question, "What do you think the most effective type of training is and why?

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Topics: Training, Customer Success, Training Tips

Training Tips: Showing the Value of Training to Others in the Company

Posted by Erynn Williams on Apr 18, 2017 5:30:00 AM

In this week's edition of our Training Tips series, we asked Training, Marketing, and Customer Success Managers to answer the question, "How do you show the value of training to other people in the company?

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Topics: Training, Customer Success, Training Tips

Training Tips: What's The One Tool You Can't Live Without?

Posted by Erynn Williams on Mar 29, 2017 5:30:00 AM

We're excited to introduce our new blog series, Training Tips! We asked Training, Marketing, and Customer Success Managers what some of their best practices are to get the most out of a customer training program. This week's question is "What's the one tool you can't live without?" Stay tuned for new Q&As each month!

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Topics: Training, Customer Success, Training Tips

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