Skilljar Blog

[Webinar Recap] Optimizing Customer Training: Benchmarks for 2017

Posted by

Rachel Martinez
Rachel Martinez on Oct 24, 2017 5:30:00 AM

*This post was updated on 11/16/17.

We analyzed data collected over multiple years of delivering best-in-class training experiences to provide insight into how customer training teams are educating their users today. 

On Thursday, November 16th, Linda Schwaber-Cohen, Head of Training at Skilljar, and Matt Buchan, Skilljar's Director of Finance, presented our findings to help you understand the state of your training program and develop best practices around content creation

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Topics: Training, Webinars

[Webinar Recap] Data-Driven Customer Training: Strategies for the Modern Learner

Posted by

Martin Li
Martin Li on Sep 26, 2017 5:30:00 AM

*This post was updated on 11/27/2017

In our recent webinar with Training Industry, Sandi Lin, Skilljar’s founder and CEO and Linda Schwaber-Cohen, Head of Training at Skilljar, shared some best practices in data-driven customer training strategies. In case you missed it, there’s a recording of the full webinar here.

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Topics: Training, Webinars

Back to School: 3 Steps to an A+ Customer Training Plan

Posted by

Rachel Martinez
Rachel Martinez on Aug 29, 2017 5:30:00 AM

*This post was updated on 9/19/2017.

It’s that time of year again...summer is winding down, which means students and teachers need to prep for the busy months of learning ahead. The same is true for customer training teams.

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Topics: Training, Webinars

[Webinar Recap] How to Demonstrate the ROI of Customer Training

Posted by

Rachel Martinez
Rachel Martinez on Jun 27, 2017 5:30:00 AM

*This post was updated on 7/17/2017.

Does your executive team understand the value of your customer training program? If not, advocating for additional resources will be a lost cause.

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Topics: Training, Webinars

[Webinar Recap] How to Map Your Customer Training Journey & Plan for Growth

Posted by Erynn Williams on May 30, 2017 5:30:00 AM

This post was updated on 6/14/17.

If you’ve launched a successful training program, that’s certainly reason to celebrate. But remember, customer training is not designed to be static; there’s always room for more growth.

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Topics: Training, Webinars

[Webinar Recap] Building a Customer Onboarding Program: The Keys to Success

Posted by

Rachel Martinez
Rachel Martinez on Apr 25, 2017 5:30:00 AM

Customer onboarding is crucial for SaaS companies looking to drive recurring revenue. It allows you to improve users’ time to value, which leads to increased renewals.

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Topics: Training, Webinars

[Webinar Recap] Creating the Perfect Training Course

Posted by Erynn Williams on Feb 28, 2017 5:30:00 AM

*This post was updated on 3/30/2017.

In our latest webinar, which took place on Tuesday, March 28 at 11 AM PST, Molly Barber and Linda Schwaber-Cohen from Skilljardiscussed the findings from our study on the anatomy of a training course.

Whether you have an existing training program in place or you're looking to build one from scratch, it helps to understand the benchmarks for success.

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Topics: Training, Webinars

[Webinar Recap] How to Create a Successful Customer Training Strategy

Posted by

Rachel Martinez
Rachel Martinez on Jan 24, 2017 8:00:00 AM

*This post was updated on 2/15/2017

Looking to create a comprehensive customer training strategy? Don't worry; this might seem overwhelming, but the experts from Skilljar and SuccessHacker are here to help.

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Topics: Training, Webinars

[Webinar Recap] Data-Driven Customer Training

Posted by

Danie Zaika
Danie Zaika on Dec 6, 2016 3:09:32 PM

*This post was updated on 12/6/2016

Skilljar's own Linda Schwaber-Cohen, Head of Training, and Sara Robba, Customer Success Manager, hosted a webinar on December 6th discussing Skilljar's findings from our Customer Training Completion Rates study and the implications of those findings for the training industry. To those of you who listened in, thank you for your participation and feedback. If you were unable to join us, here is a brief recap of what we covered, as well as a link to download the full recording.

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Topics: Training, Creating Content, Analytics, Webinars

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