Want to improve your customer training strategy? Chances are, you’ll need to take a deep dive into the data. But if you don’t know what information to look for, you’ll be no better off than if you had simply relied on gut instinct. So, how do you know which data points are relevant?
*This post was updated on 9/19/2017.
It’s that time of year again...summer is winding down, which means students and teachers need to prep for the busy months of learning ahead. The same is true for customer training teams.
*This post was updated on 7/17/2017.
Does your executive team understand the value of your customer training program? If not, advocating for additional resources will be a lost cause.
This post was updated on 6/14/17.
If you’ve launched a successful training program, that’s certainly reason to celebrate. But remember, customer training is not designed to be static; there’s always room for more growth.
Customer onboarding is crucial for SaaS companies looking to drive recurring revenue. It allows you to improve users’ time to value, which leads to increased renewals.
*This post was updated on 3/30/2017.
In our latest webinar, which took place on Tuesday, March 28 at 11 AM PST, Molly Barber and Linda Schwaber-Cohen from Skilljardiscussed the findings from our study on the anatomy of a training course.
Whether you have an existing training program in place or you're looking to build one from scratch, it helps to understand the benchmarks for success.
*This post was updated on 2/15/2017
Looking to create a comprehensive customer training strategy? Don't worry; this might seem overwhelming, but the experts from Skilljar and SuccessHacker are here to help.
*This post was updated on 12/6/2016
Skilljar's own Linda Schwaber-Cohen, Head of Training, and Sara Robba, Customer Success Manager, hosted a webinar on December 6th discussing Skilljar's findings from our Customer Training Completion Rates study and the implications of those findings for the training industry. To those of you who listened in, thank you for your participation and feedback. If you were unable to join us, here is a brief recap of what we covered, as well as a link to download the full recording.