Skilljar Blog

Meet Molly Barber, Customer Success at Skilljar

Posted by Sandi Lin on March 21, 2016

I am delighted to introduce Molly Barber, our Customer Success Manager at Skilljar! Molly actually started with us last June, but has been so busy taking care of our customers that she just got around to her new hire blog post (better late than never).

The interesting consequence is that customers themselves can share how much they've enjoyed working with Molly:

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Whether Molly is humming along to Adele, dreaming up new crafts, surprising us with light-up sweaters, reorganizing our tea supply, trying to adopt cats named Potato, or simply troubleshooting a Marketo integration, Molly is truly a gem to work with. I have personally been in awe of her organization skills, her ability to interact with customers, and her constant thirst to learn new information.

Meet her in person at Gainsight Pulse in May this year! Molly will be attending on behalf of Skilljar.

We are so lucky to have Molly on the Skilljar team. Read on for more, in her own words.

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Q: What three words would you use to describe yourself?
A: Friendly, curious and creative.

Q: What’s your favorite place to visit in Seattle?
A: I'd say West Seattle - the views there are amazing;​ based on where you go​ you can see Mt. Rainier, the Olympic mountains, the Cascades,​ ​the Seattle skyline​ and waterfront, and ​Puget Sound.

Q: Tea or coffee?
A: Both! I love them equally. I'm big into coffee in the morning, as it takes a while for me to wake up, and I worked in ​enough coffee shops ​to have a barista's appreciation for good coffee. But I also enjoy the relaxation that comes with​ enjoying a nice cup of tea​.​

Q: What’s the one thing you can’t live without?
A: Music, no question. I love discovering new music, hearing the different and common perspectives, sounds, and influences of artists across the world. Plus, you can always find something to listen to that can match (or change) your mood​.​

Q: What inspires you?
A: Selflessness: people who dedicate their lives to helping others, whether that be doctors, teachers, volunteers, activists, etc... People who go out of their way to spend time and effort and energy to improve the lives of others.

Q: How did you first hear about Skilljar, and what interested you about the company?
A: Through a friend of mine who was the Account Manager at the time; she told me about the work they did and​ I was interested in learning​ ​more​ ​about what Skilljar was doing​ differently​ in the digital training space.​ I've always​ enjoyed​ ​training development, so I wanted to learn more about how they were solving some of the problems that I've faced as a learner and as an instructor.

Q: Describe your last experience with online learning.
A: ​In one of my earlier roles, I actually​ created some online training videos on how to use​ ​a self-publishing platform​,​ so I am very familiar with ​the ​pain of having to create training content ​while trying to keep ​it engaging and up-to-date​.​ As a learner, my last experience with receiving online training was using​ a YouTube video​ on how to​ replace the driver's side mirror on my car. It was annoying and difficult​ because I didn't have the right tools,​ but I was successful!

Q: If you were going to offer a course online, what would it be about?
A: Probably something about different personality types​,​ how they interact​ with each other, how to adapt yourself in the workplace, understanding emotional intelligence,​ etc... Something about people dealing with other people, and how to understand oneself and each other better. :)

Topics: Meet Skilljar

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