Today we announced our $16.4 million Series A funding from new investors Mayfield and Shasta Ventures, with participation from our existing investor Trilogy Equity Partners. As part of the financing, we’re excited to welcome Rajeev Batra from Mayfield and Doug Pepper from Shasta to the Skilljar board.
Topics: Skilljar News & Press
To charge or not to charge? That is the question many customer training teams are facing today. The answer, however, is not always a straightforward yes or no.
So far in this blog series, we’ve explained how to increase operational efficiency, grow revenue, and decrease time to value with your LMS. In our fourth and final post, we’ll discuss how to use your LMS to create differentiation in the marketplace.
We recently released the eBook "Your Guide to Creating a Customer Onboarding Program," where we discussed a simple three-step plan to create a successful onboarding program. Today's post is about the first step: assessing your needs.
By: Adam Tratt
We all want lessons to be easy to understand and hard to forget. But for those of us non-designer types, creating customer training materials that live up to this standard can be a frustrating and time-consuming chore.
Want to create an onboarding experience that sets your customers up for success? It’s not enough to simply send a welcome email and leave users to their own devices. To improve customer retention and engagement, you need a sophisticated onboarding program backed with relevant metrics and a clear path to value.
Topics: Webinars & Events
We recently released the eBook "Customer Training Goals for 2018," where we discussed how to set effective customer training goals for the upcoming year. In this special edition of our Training Tips series, we asked Linda Schwaber-Cohen, Head of Training at Skilljar, what she would like to achieve in 2018.
Previously in this blog series, we outlined how to increase operational efficiency and grow revenue with lifetime customers. Today, we’ll discuss how to use your LMS to drive adoption and decrease time to value.
Happy Valentine’s Day! In honor of this holiday, we’d like to play Cupid and help you meet your LMS match. If you haven’t already done so, take a look at this customer training RFP template for a select list of relevant criteria.
Onboarding is the critical time when a customer’s expectations meet the reality of your product and service delivery. New users are incredibly engaged when they’ve just signed. But as the vendor, it’s often 364 days to renewal and the clock is ticking to get them as quickly as possible to adoption and success.