Skilljar Blog

Training Tips with Erynn Baird, Opal 

Posted by

Rachel Martinez
Rachel Martinez on Jan 17, 2018 5:30:00 AM

In this edition of our Training Tips series, we asked Erynn Baird, Education Manager at Opal to share her insights and tips about how they train customers.

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Topics: Training, Customer Success, Training Tips

[Webinar Recap] Adapting Customer Onboarding for an On-Demand World

Posted by

Rachel Martinez
Rachel Martinez on Jan 16, 2018 5:30:00 AM

Customer education teams can no longer rely solely on webinars and help centers. The fact is, most people want to learn about your product when it’s convenient for them. They don’t want to be forced to wait until your next scheduled training session, or waste time searching for answers they can’t find. So, how can you reach the right users at the right time?

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Topics: LMS, Analytics

Food for Thought: What’s Your Primary Customer Onboarding Model?

Posted by

Rachel Martinez
Rachel Martinez on Jan 10, 2018 5:30:00 AM

Have you ever heard someone say, “We don’t need customer training; our product is easy enough to understand”?

Yes, your product may be designed well. No, this does not mean your users will understand how to get the most value out of it without an effective onboarding program in place. 

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Topics: Training

Skilljar Receives “Best Customer LMS” in the 2017 Talented Learning LMS Awards

Posted by

Rachel Martinez
Rachel Martinez on Jan 9, 2018 5:30:00 AM

SEATTLE - Skilljar, a cloud-based learning management system (LMS) platform for enterprises and their customers, announced today that it has been named the “Best Customer LMS” in the 2017 Talented Learning LMS Awards.

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Topics: Training, LMS, Skilljar News

Customer Training Predictions for 2018

Posted by

Rachel Martinez
Rachel Martinez on Jan 3, 2018 5:30:00 AM

Another year has come and gone. Now, it’s time to plan for 2018. Of course, you can (and should) base your strategy on the status of your own customer training program. But if you want to stay ahead of the curve, you also need to understand industry-wide trends. That’s where we come in.

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Topics: Training, LMS

10 Tips to Make Mobile Learning Great

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on Jan 2, 2018 5:30:00 AM

Did you know that 72% of people in the U.S. have a smartphone? And yet, only about 9% of learning on Skilljar is happening on mobile phones, and about 4% on tablets.

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Topics: Creating Content

Skilljar Wins Third Consecutive Brandon Hall Award - Best Advance in Learning Management Technology for External Training

Posted by

Rachel Martinez
Rachel Martinez on Dec 27, 2017 5:30:00 AM

SEATTLE - Skilljar, a cloud-based Learning Management System (LMS) for enterprises and their customers, announced today that for the third year in a row, Brandon Hall Group has awarded them Silver for excellence in the “Best Advance in Learning Management Technology for External Training” category.

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Topics: Training, LMS, Skilljar News

Customer Training Goals for 2018

Posted by

Rachel Martinez
Rachel Martinez on Dec 26, 2017 5:30:00 AM

This time of year, many people makes resolutions to eat healthier, exercise more, or learn a new skill. Then a few months later...they’re back to their old habits. The same is true for customer training teams.

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Topics: Training

Training Tips with Sarah Bedrick, HubSpot (Part 2)

Posted by

Rachel Martinez
Rachel Martinez on Dec 20, 2017 5:30:00 AM

In last month's Training Tips series, we asked Sarah Bedrick, founding team member of HubSpot Academy and their former Certifications Program Manager, to share some of her insights and tips about how they trained customers on the HubSpot Academy team. Continue reading to see her answers to two more questions!

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Topics: Training, Customer Success, Training Tips

Recap: Customer Education Challenges & Solutions

Posted by

Rachel Martinez
Rachel Martinez on Dec 19, 2017 5:30:00 AM

On Thursday, December 14, Skilljar hosted the inaugural Seattle Customer Education Meetup. It was a huge success - thank you to everyone who attended!

We kicked off the night with a panel discussion where experts from Gainsight, Payscale, Smartsheet and Outreach shared insights around their top challenges and ways that they've overcome them. Then, we moved to a roundtable format to continue the conversations with everyone.

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Topics: Training

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