Five Common eLearning Acronyms (And What They Mean)

The eLearning industry is full of acronyms - in fact, the word eLearning itself is shorthand for electronic learning! Interested in learning the common industry jargon? Here is our handy guide to the top five eLearning acronyms.

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Topics: Training

[Webinar Recap] Monetizing Customer Education

In our recent webinar, Maria Manning-Chapman, Vice President Research, Education Services at TSIA, shared best practices and actionable recommendations on monetizing Customer Education programs.

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Topics: Webinars & Events

The Implementation State of the Union

When you’re in the market for new technology, the process of identifying the features you need, the interface you like best, and ultimately, the product that best fits your needs, can often be overwhelming. And yet, once you buy a product, the hard work is just beginning.

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Topics: Customer Success

Three Business Models to Consider When Charging for Training

The decision of whether or not to charge for customer training is a strategic choice often made at the company level. Some companies choose to offer training for free as a way to enable success within a product for industries and customers. Other companies think of training as a standalone profit & loss (P&L) center. Still others take a hybrid approach in which training is expected to be cost-neutral (customers are charged just enough to cover direct expenses, typically classroom instructors and facilities).

Read on for more details on the following monetization models: revenue-generating customer training organizations (a-la-carte), subscription, and bundled.

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Topics: Training, Customer Success

Seasoned Skillets: Daniil Krets, Account Development Representative

‘Seasoned Skillets’  is our series designed to showcase the Skilljar team behind the business. These folks (aka Skillets)  are developing, designing, writing, calling, measuring, analyzing, and more to propel Skilljar forward as a market leader in the customer education industry. Next up, Daniil!

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Topics: Meet Skilljar

[Customer Spotlight] Real Estate Software Firm Increases Customer Success Productivity by 30%

Our Customer Spotlight blog series is all about sharing how Skilljar customers are building and evolving their Customer Education Programs to drive positive business results. Over the coming months, we will highlight companies whose Customer Training Programs have successfuly addressed specific business needs.

This week, we’re profiling Qualia, the real estate industry's leading title, closing, and escrow platform. Qualia's software is the fastest growing settlement software platform in the country. 

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Topics: Training

Marketing Your Customer Education Program via Email

Driving consumption of your training materials is among the most important parts of your Customer Education strategy. If you're a software company, new users that are in the user onboarding phase are some of the biggest consumers of training. It's important to get the word out about your program so they can get up and running fast. In addition to sharing recommendations on customer calls or making use of in-app guides, email is a powerful marketing channel that can help you reduce time-to-value when onboarding customers.

To get you started thinking about email marketing, here are a few examples of how our customers are currently using email to promote their onboarding programs.


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Topics: Integrations

Customer Education Careers - April 2019


At Skilljar, we are frequently asked for candidate referrals in customer education. Here's a quick roundup of open opportunities that have come our way (in no particular order). 

Have an opening you'd like us to post? Let us know at marketing@skilljar.com or in the comments!

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Topics: careers

Insight into Your Customer Success Journey with Skilljar

One of our core values at Skilljar is a commitment to “Customer Focus.” We take this responsibility seriously and as a member of our Customer Success Team, I know firsthand how dedicated we are to your success. From your initial onboarding session through the post-launch phase, our team will partner with you to ensure you meet your business goals. This is a commitment we make to our customers every day, but what does that actually look like behind the scenes? Here’s a glimpse into what a day might look like as a member of our team.

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Topics: Customer Success

[eBook]: A New Segmentation Model for Customer Onboarding

As we’ve transitioned from on-premise software to the cloud-based software-as-a-service (SaaS) model, we’ve also seen a new emphasis on customer health and its impact on broader company success. Industry data regularly reinforces the strong correlation between effective onboarding and customer health.

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Topics: Training

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