On any given day, your Customer Success Team is juggling a wide variety of responsibilities, including, but not limited to: product onboarding, Customer Education, professional services, customer retention, and upsells.
We’re excited to announce that our new course series, Analytics Fundamentals, is now available on Skilljar Academy.
Topics: Skilljar Academy
We know that Live Training is an integral part of many of our customers’ education programs, and that’s why we’ve been hard at work taking Skilljar’s Live Training capabilities to the next level!
Trainers who focus on customer and partner education understand that their audience consists of busy professionals who are on-the-go. Unlike mandatory compliance training where employees are captive at their desks, customer training is an optional, yet critical activity that leads to faster product adoption and long-term success.
Creating compelling training content in bite-size, self-paced pieces is the first step to encouraging knowledge mastery. When course completion is an important goal (and it may not be in all contexts), we've identified four incentives that are successfully used to encourage customers and partners to complete training. Read on for the details.
In the previous two posts, we discussed the importance of measuring time to value and analyzing support tickets as a means of regularly evaluating your Customer Education program. In this final post of the series, we’ll discuss one additional question to consider: What is the relationship between Customer Health and Customer Education at your organization?
Summer is in full swing here in Seattle, and that means it was time for Skilljar to get out into the wild with our annual summer party!
Topics: Meet Skilljar
Innovations are pointless unless people and organizations harness them to achieve their goals. While we may not be able to predict the future, that does not mean we should sit idly by as the tides of change wash over us. One of the most effective mechanisms to ensure customers are continuing to derive value from your innovative products and services is by investing in Customer Education.
Laura: Tell me about your path to Skilljar - what were you doing before and how did you end up here?
At Skilljar, we don’t just talk the Customer Education talk, we walk the walk. That’s why we’re thrilled to announce that a new course series, Marketing Fundamentals, is now available on Skilljar Academy, our very own customer training platform.
Topics: Skilljar Academy