From Skilljar's CEO: 3 Keys to Unlocking a Successful Customer Education Program (Part 3)

Posted by Sandi Lin on March 6, 2019

In my last two blog posts, I discussed the importance of having a cohesive, overarching strategy and the establishment of a content development process in building a Customer Education Program. With this foundation in place, the third element of a successful Customer Education Program comes into play: technology. As our colleagues at TSIA Research explain, “With new learning approaches being introduced at a rapid rate, technology is a critical investment area for education services teams hoping to meet and exceed customer expectations.”

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Topics: Training, Customer Success

Seasoned Skillets: Lailani Lee, Director of Account Management

Posted by

Laura Miller
Laura Miller on March 4, 2019

‘Seasoned Skillets’  is our new series designed to showcase the Skilljar team behind the business. These folks (aka Skillets)  are developing, designing, writing, calling, measuring, analyzing, and more to propel Skilljar forward as a market leader in the customer education industry. First up, Lailani!

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Topics: Meet Skilljar

Customer Education Careers - March 2019

Posted by Skilljar team on March 1, 2019


At Skilljar, we are frequently asked for candidate referrals in customer education. Here's a quick roundup of open opportunities that have come our way (in no particular order). 

Have an opening you'd like us to post? Let us know at marketing@skilljar.com or in the comments!

 

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Topics: careers

[Customer Spotlight] How Procore Certified 85,000 Users and Launched a Successful Online Onboarding Platform

Posted by

Laura Miller
Laura Miller on February 28, 2019

Procore Technologies is the world’s leading construction management software, connecting people, applications, and devices in a single, unified platform for construction professionals.

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Topics: Training

NEW eBook: The Definitive Guide to Customer Education Metrics

Posted by

Laura Miller
Laura Miller on February 26, 2019

At Skilljar, we’ve partnered with hundreds of customers of all sizes in building and scaling customer education programs. Whether your company is a fast-growing SaaS startup or a multinational conglomerate, customer education is an essential driver of product engagement, customer retention, and growth.

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Topics: Analytics & Metrics

Data-Driven Customer Education: Skilljar Connect 2018 Panel

Posted by

Laura Miller
Laura Miller on February 20, 2019

2019 may be in full swing, but that doesn’t mean your Customer Education Program (CEP) is set for the year. An effective CEP requires regular review and revision to ensure the content maintains relevancy. While a quick “gut-check” may seem sufficient, the key to maintaining and expanding your Customer Education Program is to use data to inform the changes you do (or do not) make.

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Topics: Analytics & Metrics

A Skilljar Love Letter

Posted by Skilljar team on February 14, 2019

How do I love thee CTP*? Let me count the ways.*Customer Training Platform

You support and you solve,

You scale and you plan.  

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Topics: Meet Skilljar

From Skilljar's CEO: 3 Keys to Unlocking a Successful Customer Education Program (Part 2)

Posted by Sandi Lin on February 12, 2019

At our inaugural customer conference in November, Skilljar Connect, we asked our customers for their thoughts on the essential steps that must be taken before the first piece of content is developed for a customer education program.  From the responses, there was one recommendation that consistently stood out:

“Start with the goal and then move backward. Training has to be easy and add value. Also, if it is not easily consumable, then no one will take it.”

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Topics: Training, Customer Success

[Webinar Recap] The Case for User-Level Onboarding in the Age of the Customer

Posted by

Laura Miller
Laura Miller on February 11, 2019

In last week’s webinar with Gainsight, Coastal Cloud and Conversica, our panelists shared their thoughts on the role of onboarding in customer success and addressed the need for user-level, rather than account-level onboarding.

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Topics: Webinars & Events

Skilljar Wins 'Best Learning System 2019' from Talented Learning

Posted by

Laura Miller
Laura Miller on February 6, 2019

We are thrilled to share that Skilljar has been awarded Best Corporate Extended Enterprise Learning System by industry expert John Leh of Talented Learning.

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Topics: Skilljar News & Press

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