Skilljar Blog

Skilljar Wins Fourth Consecutive Brandon Hall Group Excellence in Technology Award

Posted by Skilljar team on December 13, 2018

Skilljar, the leading Customer Training Platform for enterprises, today announced that it has won a Brandon Hall Group Excellence in Technology Award for the fourth consecutive year. Skilljar was awarded silver in the Best Advance in Learning Management Technology for External Training category.

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Topics: Skilljar News & Press

The New Formula for Customer Onboarding:Preventing Customer Churn and Driving Product Adoption

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on December 12, 2018

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Topics: Webinars & Events

Customer Education Careers - December 2018

Posted by Skilljar team on December 7, 2018

At Skilljar, we are frequently asked for candidate referrals in customer education. Here's a quick roundup of open opportunities that have come our way (in no particular order). 

Have an opening you'd like us to post? Let us know at marketing@skilljar.com or in the comments!

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Topics: careers

4 Ways to Use Optional Lessons to Build a More Flexible Learning Experience

Posted by Aizat Murtaza on December 3, 2018

Skilljar recently released optional lessons, which are lessons that appear in courses, but aren’t required to complete a course. Any lesson type (e.g. text, Live Training, SCORM) can be set as optional. This gives you the ability to add supplementary content like surveys and reference material, while providing learners the flexibility to choose which lessons they want to view. And since your course completion rate will only calculate the completion of required lessons, you can more accurately see the completion rate of the lessons you want your learners to take.

Here are a few ways to use optional lessons to improve your training program!

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Topics: Features

Upcoming Webinar with TechSmith: Building a Customer Learning Destination with Video

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on November 27, 2018

Check out the details for our upcoming webinar with TechSmith about TechSmith Academy and Camtasia Certification programs. 

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Topics: Webinars & Events, Marketing, Instructional Design

4 Benefits of Integrating Customer Education and Support Technologies

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on November 27, 2018

The market is full of products designed to communicate with one another, so it’s perfectly reasonable to expect the sophisticated software running your customer education and support services to communicate with one another too. Yet for some reason, so many of us are still using dated and legacy business systems that don’t integrate, and house customer engagement data in silos.

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Topics: Features, Customer Success, Integrations

Skilljar Hosts Leaders in Customer and Partner Education at Inaugural Conference

Posted by Aashish Dhamdhere on November 20, 2018

SEATTLE--()--Skilljar, the leading Customer Training Platform for enterprises, recently wrapped up its inaugural customer conference, Skilljar Connect 2018. Over 150 executives from more than 40 companies came together to share best practices and deep insights about customer and partner training. The companies represented at Connect 2018 included Autodesk, Avalara, Cisco, MapR, Zuora, Zendesk, and more.

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Topics: Skilljar News & Press

Skilljar Academy Official Launch

Posted by

Damani Musgrave
Damani Musgrave on November 19, 2018

 

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Topics: Skilljar Academy

Introducing Skilljar’s Zoom Integration: Create and Manage your Zoom Live Training Events Directly from Skilljar

Posted by Gregory Buehler on October 23, 2018

When customer education teams design programs to successfully onboard, engage, and retain customers, they have three types of training to choose from: self-paced, online training; live, instructor-led training (in-person or virtual); or a blend of both self-paced and instructor-led training.

For virtual instructor-led training (also known as VILT), training teams often leverage the video conferencing solution utilized by the rest of their organization. This means that training specialists and students are forced to navigate back and forth between their video conferencing platform and their customer training platform or learning management system (LMS). Cumbersome learning experiences contribute to a lack of student retention and provide a broken experience for everyone involved.

With Skilljar’s new Zoom integration, both your students and training team will have a unified, seamless experience with virtual instructor-led training events hosted on Zoom. Customer students will enjoy the benefit of registering for and launching events directly from Skilljar. They’ll no longer have to use a variety of different logins.

For your team, setting up a live training event through Zoom Meetings or Webinar is a simple, one-time process directly in Skilljar. Once complete, all the relevant data like attendance and cancellations syncs reliably between Zoom and Skilljar behind the scenes. As a result, you and your training team are able to view a complete picture of your entire program, while saving time and focusing on delivering training experiences that drive positive results.

As companies recognize the impact of customer training and enablement on their business goals, they’re utilizing dozens of software solutions to engage with their customers and partners.
Skilljar’s Zoom Integration adds to our existing portfolio of powerful Live Training integrations (WebEx, GoTo) and provides another example of our ability to integrate with those solutions and play a primary role in the emerging customer training and enablement software stack.

To learn more about our Zoom Integration and how it works, please request a Skilljar demo.

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Topics: Integrations, Features, Skilljar News & Press

Now Available: Language Packs

Posted by Aizat Murtaza on October 1, 2018

Skilljar powers customer training programs at some of the fastest growing companies around the world such as Cisco, Procore, and Zendesk. As part of this growth, our customers are expanding their reach globally, and looking to create the best training experiences in local languages for their customers.

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