Skilljar Blog

Your Guide to the 2018 Customer Success and Training Conferences

Posted by

Martin Li
Martin Li on Dec 6, 2017 5:30:00 AM

With so many events in 2018, it can be difficult to figure out which conferences are the right ones for you and your team. If you are looking for the best customer success, customer training, and customer marketing conferences of 2018, you’ve come to the right place. Here’s a handy guide to the upcoming events.

We’ll keep this list updated as we learn more. The TBD events are based on the month that they were held in 2017, but no 2018 conference dates have been released yet. If you know of an event that is not on this list, please let us know in the comments!

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Topics: Training, Events, Customer Success

[Webinar] The Art & Science of Effective Customer Onboarding

Posted by

Rachel Martinez
Rachel Martinez on Dec 5, 2017 5:30:00 AM

Customer onboarding is both an art and a science. To succeed, you need to find the right balance between a creative content strategy and a data-driven approach.

Rely too much on the right side of your brain, and you may be in danger of providing customers with safe, but stale messaging. Lean too far left, and how will you ever know the true impact of your program?

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Topics: LMS, Analytics

How to Convince Your CFO to Buy an LMS

Posted by

Matt Buchan
Matt Buchan on Nov 29, 2017 5:30:00 AM

It's become increasingly clear that training is critical to drive customer success and build on the lifetime value (LTV) of customers. And there are a number of tools that can help companies provide the right education to the right users. But of course, these tools are not often free.

Training professionals may understand why it makes sense to invest in this area. However, it’s not always easy to get other stakeholders on board. If you want your CFO to approve investing real dollars in yet another software tool, you need to build an effective business case.

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Topics: LMS, Analytics

Skilljar Announces Successful Completion of SOC 2 Type II Security Examination

Posted by

Rachel Martinez
Rachel Martinez on Nov 28, 2017 5:30:00 AM

SEATTLE - Skilljar, a cloud-based learning management system (LMS) platform for enterprises and their customers, announced today the successful completion of its Service Organization Control (SOC) 2 Type II audit by an independent CPA firm.

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Topics: Skilljar News, Press Releases

Training Tips with Sarah Bedrick, HubSpot (Part 1)

Posted by

Rachel Martinez
Rachel Martinez on Nov 22, 2017 5:30:00 AM

In this edition of our Training Tips series, we asked Sarah Bedrick, founding team member of HubSpot Academy and their former Certifications Program Manager, to share her insights and tips about how they trained customers on the HubSpot Academy team.

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Topics: Training, Customer Success, Training Tips

The Ultimate LMS Project Planning Template

Posted by

Rachel Martinez
Rachel Martinez on Nov 21, 2017 5:30:00 AM

Looking to implement a learning management system (LMS), but not sure where to start? You’re not alone. If you haven’t been through this process before, it can be overwhelming to think about the number of tasks your team needs to accomplish before you can launch.

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Topics: LMS

3 Benefits of Integrating Your LMS With Certifications

Posted by

Rachel Martinez
Rachel Martinez on Nov 15, 2017 5:30:00 AM

We recently released the eBook "How to Align Customer Training With Certifications," where we discussed how training professionals have merged learning and certifications at their companies. Today's post is about the benefits of doing so.

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Topics: Training, LMS

xAPI: The Hype and the Reality

Posted by

Rachel Martinez
Rachel Martinez on Nov 14, 2017 5:30:00 AM

If you’re in the eLearning industry, you’ve probably heard the recent buzz around xAPI (sometimes referred to as Experience API or Tin Can). According to Advanced Distributed Learning (ADL), it lets applications share data about human performance, including quiz scores, performance in a mobile app, and whether someone has read an article or watched a training video.

That may sound better than using SCORM files, but is it really worth the hype?

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Topics: LMS, Analytics

Creating a Customer-Centric Salesforce LMS Strategy

Posted by Sandi Lin on Nov 8, 2017 5:30:00 AM

As a CRM, Salesforce’s goal is to help you effectively manage customer relationships. However, when a new customer account is signed, Salesforce only has information on the sales and buying contacts at an organization, not necessarily the ultimate end users of the product.

This presents a significant challenge for professionals in the customer training, success, and enablement industry. How do you get behavioral data on your actual customers (the product’s end users) into Salesforce to better personalize customer messaging, understand adoption, and report on customer health?

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Topics: Training, LMS, Integrations, Advanced Topics

How to Align Customer Training With Certifications

Posted by

Rachel Martinez
Rachel Martinez on Nov 7, 2017 5:30:00 AM

If you're struggling with delivering a cohesive customer training certification program, you're not alone. From strategy to systems to job functions, it's time for us to reassess how learning and certifications are delivered together.

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Topics: Training, Advanced Topics

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