Skilljar Blog

Now Available: Language Packs

Posted by Aizat Murtaza on October 1, 2018

Skilljar powers customer training programs at some of the fastest growing companies around the world such as Cisco, Procore, and Zendesk. As part of this growth, our customers are expanding their reach globally, and looking to create the best training experiences in local languages for their customers.

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[Webinar] How Zenefits Uses a Customer Enablement Tech Stack to Drive Adoption

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on September 20, 2018

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Topics: LMS, Analytics & Metrics, Webinars & Events, Customer Success

[Webinar] Driving Customer Health Through Education

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on August 28, 2018

How actionable is your customer education data? And are you combining it with other business metrics to uncover the impact of your training program? Innovative Education Services teams are integrating their Customer Training Platform (CTP) and CRM systems to uncover valuable insights, and answer mission-critical business questions.

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Topics: LMS, Analytics & Metrics, Webinars & Events

What is the Organizational Structure of Education Services?

Posted by

Rachel Martinez
Rachel Martinez on August 15, 2018

At Skilljar, we spend a lot of time speaking with customer training professionals at a variety of different companies. Among other industry trends, we’re always curious to hear about the structure of their teams.

What does a successful Education Services team look like today? What are the goals and responsibilities of each team member? In this blog post, we’ll outline a few ways other Education Services teams have structured their departments. We hope it helps provide some insight, as you continue to build out your own team.

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Topics: Training

Training Tips with Adam Avramescu, Checkr

Posted by

Rachel Martinez
Rachel Martinez on August 14, 2018

In this edition of our Training Tips series, we asked Adam Avramescu from Checkr to share his insights about customer training!

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Topics: Training, Customer Success, Training Tips

[Case Study] How Procore Streamlined Customer Onboarding

Posted by

Rachel Martinez
Rachel Martinez on August 8, 2018

Is your Customer Success team able to spend their time effectively? Or are they overwhelmed by a high-touch customer onboarding process?

Procore Technologies provides cloud-based construction software to clients across the globe. Using its award-winning suite of project management tools, hundreds of thousands of registered Procore users manage all types of construction projects including industrial plants, office buildings, apartment complexes, university facilities, retail centers, and more.

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Topics: Training

5 Learning Paths that Guide Customers Toward Success

Posted by

Rachel Martinez
Rachel Martinez on August 7, 2018

How are customers navigating your training portal? Is it easy for them to find relevant information, or do they click around, then leave out of frustration?

One way to ensure customers access the right resources is by creating targeted learning paths.

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Topics: Training

3 Key Findings from the 2018 Customer Success Industry Report

Posted by

Rachel Martinez
Rachel Martinez on August 1, 2018

We recently hosted a webinar with Jamey Jeff, Managing Director at Coastal Cloud. In the webinar, we asked Jamey about early findings from the Coastal Cloud Customer Success Industry Report.

Now that the report is live, we’re excited to share a few key insights with you.

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Topics: Training, Customer Success

[Panel Discussion] How to Drive Impact in Customer Education

Posted by

Rachel Martinez
Rachel Martinez on July 31, 2018

Getting a customer education program up and running is critical for delivering business impact. In fact, TSIA reports that within 90 days of training, there is a 135% increase in product usage from a trained user. With this in mind, it’s important to be strategic, and spend time on the right tasks.

Join us for a panel webinar on Tuesday, August 21st. In this webinar, experts from Nintex, Smartsheet, and Zuora, who have successfully built customer education programs at their organizations, will discuss what's helped them build programs that consistently deliver business impact.

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Topics: Webinars & Events

[Case Study] How MapR Scaled Customer Education

Posted by

Rachel Martinez
Rachel Martinez on July 27, 2018

Is your learning management system (LMS) able to support your program’s growth? Or is it a roadblock to achieving business results?

MapR Technologies is the provider of the industry’s leading data platform for AI and Analytics. Their technologies enable enterprises to inject analytics into their business processes to increase revenue, reduce costs, and mitigate risks.

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Topics: Training

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