In our recent webinar, Erika Dunham, Director, Education Services at UserZoom, discussed how to strategically develop a Customer Education program. Mindful of how overwhelming it can be to develop a Customer Education program from scratch, Erika shared three key components to focus on during the process: content, technology, and engagement.
When you're entrenched in the day-to-day details of your Customer Education program, it's easy to tell when you're experiencing roadblocks. But your CEO and other decision makers at your organization may not be aware of these issues or understand why it is important to them. In short, they don't understand why the should care about customer training.
Last week, I, along with several other Skilljar team members, traveled down to sunny San Diego for the Technology & Services World Conference (TSW), hosted by TSIA. TSW is a one-of-a-kind event bringing technology Services, Sales, and Product Teams together to network and learn about the latest tech industry trends.
Topics: Customer Success
‘Seasoned Skillets’ is our series designed to showcase the Skilljar team behind the business. These folks (aka Skillets) are developing, designing, writing, calling, measuring, analyzing, and more to propel Skilljar forward as a market leader in the customer education industry. Next up, Kris!
Topics: Meet Skilljar
Regardless of the industry or vertical, Customer Education is a critical facet of any business. And across the hundreds of technology and software companies we've worked with over the years, we’ve learned that the most successful customer education programs share characteristics in three key attributes: strategy, content, and technology.
I’m thrilled to announce that registration is now open for Skilljar Connect 2019, which we will be hosting on November 4th and 5th here in Seattle, Washington!
Topics: Skilljar News & Press
I’m thrilled to announce that the new and improved Admin Dashboard is now live and available to all Skilljar customers. Our goal is to provide you with functionality and an experience that makes it easy to implement and manage your training portal, and our updates are true to that mission.
Topics: Skilljar News & Press
At Skilljar, we are frequently asked for candidate referrals in customer education. Here's a quick roundup of open opportunities that have come our way (in no particular order).
Have an opening you'd like us to post? Let us know at email@example.com or in the comments!
Our Customer Spotlight blog series is all about sharing how Skilljar customers are building and evolving their Customer Education Programs to drive positive business results. Over the coming months, we will highlight companies whose Customer Training Programs have successfuly addressed specific business needs.
This week, we’re profiling Cisco Cloudlock & Umbrella, the leading CASB ad cybersecurity-as-a-service provider and DNS security product.
One of the most critical considerations when building a successful Customer Education program is developing content that addresses your learners' knowledge needs AND presents the information in a format that is engaging and valuable. While it is common knowledge that different formats appeal to different learning styles, it’s easy to overlook one key factor - the way that busy, modern adults learn is fundamentally different from traditional learning models that were developed for classroom-based formal school instruction.
Topics: Creating Content