Skilljar Blog

Introducing Skilljar’s Zoom Integration: Create and Manage your Zoom Live Training Events Directly from Skilljar

Posted by Gregory Buehler on October 23, 2018

When customer education teams design programs to successfully onboard, engage, and retain customers, they have three types of training to choose from: self-paced, online training; live, instructor-led training (in-person or virtual); or a blend of both self-paced and instructor-led training.

For virtual instructor-led training (also known as VILT), training teams often leverage the video conferencing solution utilized by the rest of their organization. This means that training specialists and students are forced to navigate back and forth between their video conferencing platform and their customer training platform or learning management system (LMS). Cumbersome learning experiences contribute to a lack of student retention and provide a broken experience for everyone involved.

With Skilljar’s new Zoom integration, both your students and training team will have a unified, seamless experience with virtual instructor-led training events hosted on Zoom. Customer students will enjoy the benefit of registering for and launching events directly from Skilljar. They’ll no longer have to use a variety of different logins.

For your team, setting up a live training event through Zoom Meetings or Webinar is a simple, one-time process directly in Skilljar. Once complete, all the relevant data like attendance and cancellations syncs reliably between Zoom and Skilljar behind the scenes. As a result, you and your training team are able to view a complete picture of your entire program, while saving time and focusing on delivering training experiences that drive positive results.

As companies recognize the impact of customer training and enablement on their business goals, they’re utilizing dozens of software solutions to engage with their customers and partners.
Skilljar’s Zoom Integration adds to our existing portfolio of powerful Live Training integrations (WebEx, GoTo) and provides another example of our ability to integrate with those solutions and play a primary role in the emerging customer training and enablement software stack.

To learn more about our Zoom Integration and how it works, please request a Skilljar demo.

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Topics: Integrations, Features, Skilljar News & Press

Now Available: Language Packs

Posted by Aizat Murtaza on October 1, 2018

Skilljar powers customer training programs at some of the fastest growing companies around the world such as Cisco, Procore, and Zendesk. As part of this growth, our customers are expanding their reach globally, and looking to create the best training experiences in local languages for their customers.

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[Webinar] How Zenefits Uses a Customer Enablement Tech Stack to Drive Adoption

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on September 20, 2018

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Topics: LMS, Analytics & Metrics, Webinars & Events, Customer Success

[Webinar] Driving Customer Health Through Education

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on August 28, 2018

How actionable is your customer education data? And are you combining it with other business metrics to uncover the impact of your training program? Innovative Education Services teams are integrating their Customer Training Platform (CTP) and CRM systems to uncover valuable insights, and answer mission-critical business questions.

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Topics: LMS, Analytics & Metrics, Webinars & Events

What is the Organizational Structure of Education Services?

Posted by

Rachel Martinez
Rachel Martinez on August 15, 2018

At Skilljar, we spend a lot of time speaking with customer training professionals at a variety of different companies. Among other industry trends, we’re always curious to hear about the structure of their teams.

What does a successful Education Services team look like today? What are the goals and responsibilities of each team member? In this blog post, we’ll outline a few ways other Education Services teams have structured their departments. We hope it helps provide some insight, as you continue to build out your own team.

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Topics: Training

Training Tips with Adam Avramescu, Checkr

Posted by

Rachel Martinez
Rachel Martinez on August 14, 2018

In this edition of our Training Tips series, we asked Adam Avramescu from Checkr to share his insights about customer training!

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Topics: Training, Customer Success, Training Tips

[Case Study] How Procore Streamlined Customer Onboarding

Posted by

Rachel Martinez
Rachel Martinez on August 8, 2018

Is your Customer Success team able to spend their time effectively? Or are they overwhelmed by a high-touch customer onboarding process?

Procore Technologies provides cloud-based construction software to clients across the globe. Using its award-winning suite of project management tools, hundreds of thousands of registered Procore users manage all types of construction projects including industrial plants, office buildings, apartment complexes, university facilities, retail centers, and more.

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Topics: Training

5 Learning Paths that Guide Customers Toward Success

Posted by

Rachel Martinez
Rachel Martinez on August 7, 2018

How are customers navigating your training portal? Is it easy for them to find relevant information, or do they click around, then leave out of frustration?

One way to ensure customers access the right resources is by creating targeted learning paths.

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Topics: Training

3 Key Findings from the 2018 Customer Success Industry Report

Posted by

Rachel Martinez
Rachel Martinez on August 1, 2018

We recently hosted a webinar with Jamey Jeff, Managing Director at Coastal Cloud. In the webinar, we asked Jamey about early findings from the Coastal Cloud Customer Success Industry Report.

Now that the report is live, we’re excited to share a few key insights with you.

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Topics: Training, Customer Success

[Panel Discussion] How to Drive Impact in Customer Education

Posted by

Rachel Martinez
Rachel Martinez on July 31, 2018

Getting a customer education program up and running is critical for delivering business impact. In fact, TSIA reports that within 90 days of training, there is a 135% increase in product usage from a trained user. With this in mind, it’s important to be strategic, and spend time on the right tasks.

Join us for a panel webinar on Tuesday, August 21st. In this webinar, experts from Nintex, Smartsheet, and Zuora, who have successfully built customer education programs at their organizations, will discuss what's helped them build programs that consistently deliver business impact.

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Topics: Webinars & Events

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