Skilljar Blog

What is Partner Training?

Posted by

Rachel Martinez
Rachel Martinez on Apr 25, 2018 5:30:00 AM

If someone is looking to buy your software, it shouldn’t matter whether they work with you, or a member of your partner program. The customer experience should be the same. Unfortunately, this is not always the case.

Enter partner training.

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Topics: Training

[Webinar] 2018 Customer Journey Trends: a Q&A with Coastal Cloud

Posted by

Rachel Martinez
Rachel Martinez on Apr 24, 2018 5:30:00 AM

Where does your customer onboarding program stand, and how does it compare to others at companies of a similar size? How are different SaaS companies thinking about measuring customer value?

If you’re not sure, join us for a Q&A with Jamey Jeff, Managing Director at Coastal Cloud. We’ll discuss early findings from the Coastal Cloud Customer Success Industry Report, featuring insights gathered from in-depth conversations with more than 40 Customer Success leaders.

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Topics: Webinars & Events

Training Tips with Doug McDaniel, Engagio

Posted by

Rachel Martinez
Rachel Martinez on Apr 18, 2018 5:30:00 AM

In this edition of our Training Tips series, we asked Doug McDaniel from Engagio to share his insights and tips about training customers!

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Topics: Training, Customer Success, Training Tips

5 Steps to Successful Customer Onboarding

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on Apr 17, 2018 5:30:00 AM

Here at Skilljar, we spend a lot of time working with companies who are onboarding customers. Given our experience in this area, we wanted to share some essential principles for great customer onboarding.

In the SlideShare below, we’ll touch on what we like to call the 5 Ms: 

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Topics: Training

What Do Customer Training Teams Overlook When Planning a Launch?

Posted by

Rachel Martinez
Rachel Martinez on Apr 11, 2018 5:30:00 AM

In this blog series, we’re drawing on the expertise of Skilljar’s very own Customer Success team. They’ve helped countless teams launch successful customer training programs, and have some great insights to share. Stay tuned for new Q&As each month!

First up: “What do customer training teams overlook when planning a launch?”

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Topics: Training

How the Karmak eLearning Team Used Sprint Planning to Tackle Their Mammoth Project

Posted by Skilljar team on Apr 10, 2018 5:30:00 AM

By: Joe Healy & Ezzy Schesvold

The Karmak eLearning team faced a mammoth project. We were in the process of revamping all 300
individual pieces of coursework in our learning management system, and frankly, we were struggling.

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Topics: Training

Training Professionals, We are the Glue - Inspiration from LSCON

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on Apr 4, 2018 5:30:00 AM

I’m fortunate that I often find myself at industry conferences. They give me a chance to step back from my day to day to engage in learning, interesting conversations, and a new understanding of how Skilljar helps our audience, and sometimes, they inspire. Learning Solutions Conference got me excited about our industry, the future, and the role we, as training teams, play in it.

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Topics: Training, Webinars & Events

Should Net Promoter Score (NPS) be Used to Evaluate The Impact of Customer Education?

Posted by Skilljar team on Apr 3, 2018 5:30:00 AM

By: Kaliym A. Islam, Ph.D. 

Research on customer education suggests that calculating its business impact is a difficult task. This consensus exists for many reasons, including the fact that the activity is generally not delivered by a single department and there aren't norms around where in the organization the responsibility for educating customers exists. Perhaps the most common challenge facing the individuals responsible for educating customers, however, is the belief that the most common technique used to evaluate all training programs (the Kirkpatrick’s four-level model) is lacking.   

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Topics: Training, Analytics & Metrics, Customer Success

Skilljar – Customer Training Transforming Customer Experience and Success

Posted by Skilljar team on Mar 28, 2018 5:30:00 AM

*This post originally appeared on LinkedIn on 3/14/18 

By: Rajeev Batra

The defining mantra for businesses today is customer experience. While, products and services need to be easy to understand and intuitive to use, great training is key to making customers successful and lifelong advocates. One only needs to look at Apple and its Genius Bars in how seriously it takes educating its customers despite the intuitive and easy to use nature of its products. The need to continuously equip customers with the knowledge to use products and services is even more acute in the B2B world, where complexity is higher and often more is at stake for both the buyer and seller. In the modern service economy products are increasingly sold as a subscription, where delivering a superior customer experience is a constant, requiring that users know how to use a product cold. 

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Topics: Skilljar News & Press

[Webinar Recap] Why Every Tech Company Needs a Customer Enablement Program

Posted by

Rachel Martinez
Rachel Martinez on Mar 27, 2018 5:30:00 AM

*This post was updated on 4/19/18

Imagine that your company has spent countless hours and resources to close a deal. Then one year later, that account churns. Before you start pointing fingers, it’s important to recognize that today’s customers have more choices than ever before. If you want to keep their business, you need to set them up for success from day one. So, what can you do?

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Topics: Webinars & Events

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