[Customer Spotlight] Real Estate Software Firm Increases Customer Success Productivity by 30%

Training

By on April 2, 2019 | 1 minute read 214

Our Customer Spotlight blog series is all about sharing how Skilljar customers are building and evolving their Customer Education Programs to drive positive business results. Over the coming months, we will highlight companies whose Customer Training Programs have successfuly addressed specific business needs.

This week, we’re profiling Qualia, the real estate industry's leading title, closing, and escrow platform. Qualia's software is the fastest growing settlement software platform in the country. 

Seeking to formalize and automate its customer onboarding process and enable its Customer Success Team to focus on more niche customer issues, Qualia partnered with Skilljar to launch a training platform targeting several different roles in Qualia's user base. 

The resulting program helps education Qualia's thousands of active users who use the company's software for mission-critical needs.

Want to know more? Download the full case study here.

 

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