Skilljar Blog

What is the Organizational Structure of Education Services?

Posted by

Rachel Martinez
Rachel Martinez on August 15, 2018

At Skilljar, we spend a lot of time speaking with customer training professionals at a variety of different companies. Among other industry trends, we’re always curious to hear about the structure of their teams.

What does a successful Education Services team look like today? What are the goals and responsibilities of each team member? In this blog post, we’ll outline a few ways other Education Services teams have structured their departments. We hope it helps provide some insight, as you continue to build out your own team.

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Topics: Training

Training Tips with Adam Avramescu, Checkr

Posted by

Rachel Martinez
Rachel Martinez on August 14, 2018

In this edition of our Training Tips series, we asked Adam Avramescu from Checkr to share his insights about customer training!

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Topics: Training, Customer Success, Training Tips

[Case Study] How Procore Streamlined Customer Onboarding

Posted by

Rachel Martinez
Rachel Martinez on August 8, 2018

Is your Customer Success team able to spend their time effectively? Or are they overwhelmed by a high-touch customer onboarding process?

Procore Technologies provides cloud-based construction software to clients across the globe. Using its award-winning suite of project management tools, hundreds of thousands of registered Procore users manage all types of construction projects including industrial plants, office buildings, apartment complexes, university facilities, retail centers, and more.

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Topics: Training

5 Learning Paths that Guide Customers Toward Success

Posted by

Rachel Martinez
Rachel Martinez on August 7, 2018

How are customers navigating your training portal? Is it easy for them to find relevant information, or do they click around, then leave out of frustration?

One way to ensure customers access the right resources is by creating targeted learning paths.

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Topics: Training

3 Key Findings from the 2018 Customer Success Industry Report

Posted by

Rachel Martinez
Rachel Martinez on August 1, 2018

We recently hosted a webinar with Jamey Jeff, Managing Director at Coastal Cloud. In the webinar, we asked Jamey about early findings from the Coastal Cloud Customer Success Industry Report.

Now that the report is live, we’re excited to share a few key insights with you.

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Topics: Training, Customer Success

[Case Study] How MapR Scaled Customer Education

Posted by

Rachel Martinez
Rachel Martinez on July 27, 2018

Is your learning management system (LMS) able to support your program’s growth? Or is it a roadblock to achieving business results?

MapR Technologies is the provider of the industry’s leading data platform for AI and Analytics. Their technologies enable enterprises to inject analytics into their business processes to increase revenue, reduce costs, and mitigate risks.

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Topics: Training

3 Tips for Prioritizing Content Updates

Posted by

Damani Musgrave
Damani Musgrave on July 25, 2018

Software tools are ever improving, constantly delivering value in new ways. So, too, must training content. Just like old bread, stale content is easy to spot and turns people off. As discussed in a previous article, customer training is strongly correlated with renewal, product adoption, and feature expansion. Making thoughtful updates to your training content maximizes these benefits by ensuring your customers are consuming material that is top-quality and most relevant to their needs.  

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Topics: Training

Training Tips with Tom Win, Greenhouse

Posted by

Rachel Martinez
Rachel Martinez on July 18, 2018

In this edition of our Training Tips series, we asked Tom Win from Greenhouse to share his insights about training and instructional design!

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Topics: Training, Customer Success, Training Tips

What are the Traits of a Successful Instructional Designer?

Posted by

Rachel Martinez
Rachel Martinez on July 17, 2018

In this blog series, we’re drawing on the expertise of Skilljar’s very own Customer Success team. They’ve helped countless teams launch successful customer training programs, and have some great insights to share. Stay tuned for new Q&As each month!

So far, we’ve dug into what training teams overlook when launching an LMS, traits you should look for when hiring a customer trainer, and how to surface training goals across the organization. This month, the question is:

"What are the traits of a successful instructional designer?"

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Topics: Training

What Is a Customer-Centric LMS?

Posted by

Rachel Martinez
Rachel Martinez on July 11, 2018

According to the Brandon Hall Group, only about one-third of companies are absolutely sure they will renew with their current learning management system (LMS) provider, and 38% are actively looking to replace their solution. 

If you’re surprised by this fact, consider that the LMS was originally designed for internal use cases. They were built to align with the needs of Human Resources (HR), not customer training teams.

So, what makes an LMS truly customer-centric? Continue reading to learn more:

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Topics: Training, LMS

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