Skilljar Blog

Onboarding Milestones & Measurement for Your LMS Launch

Posted by

Rachel Martinez
Rachel Martinez on Feb 13, 2018 5:30:00 AM

Onboarding is the critical time when a customer’s expectations meet the reality of your product and service delivery. New users are incredibly engaged when they’ve just signed. But as the vendor, it’s often 364 days to renewal and the clock is ticking to get them as quickly as possible to adoption and success.

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Topics: Training, LMS

How to Use Your LMS to Grow Revenue with Lifetime Customers

Posted by

Molly Barber
Molly Barber on Feb 7, 2018 5:30:00 AM

We recently discussed how an LMS can help you increase operational efficiency. In this post, we’ll outline how to use your LMS to grow revenue with lifetime customers. Whether you want to improve retention and reduce churn, or make training a revenue generator on its own, there are multiple ways you can drive revenue through training. 

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Topics: Training

Your Guide to Creating a Customer Onboarding Program

Posted by

Rachel Martinez
Rachel Martinez on Feb 6, 2018 5:30:00 AM

Even if you don’t have a formal program in place, customer onboarding is already happening at your organization. The question is, are you dictating it and guaranteeing a great experience? Can you quickly get customers to value and onboard new contacts at existing accounts? On top of that, do you know how to measure the impact of customer onboarding? If not, we can help.

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Topics: Training, LMS, Advanced Topics

Article Recap: Using a Data-Driven Approach to Solve Customer Training Problems

Posted by

Martin Li
Martin Li on Jan 31, 2018 5:30:00 AM


In Training Industry Magazine’s latest issue, Linda Schwaber-Cohen, Head of Training at Skilljar, shared her insights on how we can utilize data in customer training programs. The article was originally published here.

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Topics: Training, Analytics & Metrics

Internal & External Training Defined

Posted by

Rachel Martinez
Rachel Martinez on Jan 24, 2018 5:30:00 AM

According to Talented Learning, more than 700 Learning Management System (LMS) vendors compete in today’s learning platforms marketplace. But of course, not all platforms are created equal. Before investing in an LMS, it’s important to understand which type of tool would be a good fit for your use case.

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Topics: Training, LMS, Advanced Topics

Increasing Operational Efficiency With Customer Education

Posted by

Molly Barber
Molly Barber on Jan 23, 2018 8:00:00 AM

When you're looking for an LMS for customer training, maybe you start with simple goals around scaling your program, but once implemented, it's easy to see how a solid customer education program increases operational efficiency, drives revenue and product adoption, and helps raise brand awareness.

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Topics: Training, LMS, Analytics & Metrics, Customer Success, Integrations

Training Tips with Erynn Baird, Opal 

Posted by

Rachel Martinez
Rachel Martinez on Jan 17, 2018 5:30:00 AM

In this edition of our Training Tips series, we asked Erynn Baird, Education Manager at Opal to share her insights and tips about how they train customers.

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Topics: Training, Customer Success, Training Tips

Food for Thought: What’s Your Primary Customer Onboarding Model?

Posted by

Rachel Martinez
Rachel Martinez on Jan 10, 2018 5:30:00 AM

Have you ever heard someone say, “We don’t need customer training; our product is easy enough to understand”?

Yes, your product may be designed well. No, this does not mean your users will understand how to get the most value out of it without an effective onboarding program in place. 

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Topics: Training

Skilljar Receives “Best Customer LMS” in the 2017 Talented Learning LMS Awards

Posted by

Rachel Martinez
Rachel Martinez on Jan 9, 2018 5:30:00 AM

SEATTLE - Skilljar, a cloud-based learning management system (LMS) platform for enterprises and their customers, announced today that it has been named the “Best Customer LMS” in the 2017 Talented Learning LMS Awards.

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Topics: Training, LMS, Skilljar News & Press

Customer Training Predictions for 2018

Posted by

Rachel Martinez
Rachel Martinez on Jan 3, 2018 5:30:00 AM

Another year has come and gone. Now, it’s time to plan for 2018. Of course, you can (and should) base your strategy on the status of your own customer training program. But if you want to stay ahead of the curve, you also need to understand industry-wide trends. That’s where we come in.

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Topics: Training, LMS

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