From Skilljar's CEO: 3 Keys to Unlocking a Successful Customer Education Program (Part 2)

Posted by Sandi Lin on February 12, 2019

At our inaugural customer conference in November, Skilljar Connect, we asked our customers for their thoughts on the essential steps that must be taken before the first piece of content is developed for a customer education program.  From the responses, there was one recommendation that consistently stood out:

“Start with the goal and then move backward. Training has to be easy and add value. Also, if it is not easily consumable, then no one will take it.”

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Topics: Customer Success, Training

[Case Study] How Zenefits Reduced Support Tickets by 5% with Customer and Partner Education Initiative

Posted by

Laura Miller
Laura Miller on February 5, 2019

The Zenefits People Platform brings everything HR into one radically simple, single app, putting benefits, payroll, and HR access in the pockets and at the fingertips of employees at America's small and mid-sized businesses. 

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Topics: Training, LMS

From Skilljar's CEO: 3 Keys to Unlocking a Successful Customer Education Program (Part 1)

Posted by Sandi Lin on January 22, 2019

We recently had hundreds of customer education leaders in town for Skilljar Connect 2018. After the conference, I took some time to reflect on our journey and what distinguishes great customer education programs at companies such as MapR, Nintex, Procore, Quick Base, The Trade Desk, Zenefits and Zendesk.

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Topics: Customer Success, Training

Your Guide to the 2019 Customer Success and Training Conferences

Posted by Skilljar team on January 14, 2019

With so many events competing for your attention in 2019, it can be difficult to figure out which conferences are the right ones for you and your team. If you are looking for the best customer success, customer training, and customer marketing conferences of 2019, you’ve come to the right place. Here’s a handy guide to the upcoming events.

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Topics: Customer Success, Training, Webinars & Events

What is the Organizational Structure of Education Services?

Posted by

Rachel Martinez
Rachel Martinez on August 15, 2018

At Skilljar, we spend a lot of time speaking with customer training professionals at a variety of different companies. Among other industry trends, we’re always curious to hear about the structure of their teams.

What does a successful Education Services team look like today? What are the goals and responsibilities of each team member? In this blog post, we’ll outline a few ways other Education Services teams have structured their departments. We hope it helps provide some insight, as you continue to build out your own team.

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Topics: Training

Training Tips with Adam Avramescu, Checkr

Posted by

Rachel Martinez
Rachel Martinez on August 14, 2018

In this edition of our Training Tips series, we asked Adam Avramescu from Checkr to share his insights about customer training!

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Topics: Training, Customer Success, Training Tips

[Case Study] How Procore Streamlined Customer Onboarding

Posted by

Rachel Martinez
Rachel Martinez on August 8, 2018

Is your Customer Success team able to spend their time effectively? Or are they overwhelmed by a high-touch customer onboarding process?

Procore Technologies provides cloud-based construction software to clients across the globe. Using its award-winning suite of project management tools, hundreds of thousands of registered Procore users manage all types of construction projects including industrial plants, office buildings, apartment complexes, university facilities, retail centers, and more.

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Topics: Training

5 Learning Paths that Guide Customers Toward Success

Posted by

Rachel Martinez
Rachel Martinez on August 7, 2018

How are customers navigating your training portal? Is it easy for them to find relevant information, or do they click around, then leave out of frustration?

One way to ensure customers access the right resources is by creating targeted learning paths.

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Topics: Training

3 Key Findings from the 2018 Customer Success Industry Report

Posted by

Rachel Martinez
Rachel Martinez on August 1, 2018

We recently hosted a webinar with Jamey Jeff, Managing Director at Coastal Cloud. In the webinar, we asked Jamey about early findings from the Coastal Cloud Customer Success Industry Report.

Now that the report is live, we’re excited to share a few key insights with you.

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Topics: Training, Customer Success

[Case Study] How MapR Scaled Customer Education

Posted by

Rachel Martinez
Rachel Martinez on July 27, 2018

Is your learning management system (LMS) able to support your program’s growth? Or is it a roadblock to achieving business results?

MapR Technologies is the provider of the industry’s leading data platform for AI and Analytics. Their technologies enable enterprises to inject analytics into their business processes to increase revenue, reduce costs, and mitigate risks.

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Topics: Training

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