Skilljar Blog

Training Tips with Sarah Bedrick, HubSpot (Part 1)

Posted by

Rachel Martinez
Rachel Martinez on Nov 22, 2017 5:30:00 AM

In this edition of our Training Tips series, we asked Sarah Bedrick, founding team member of HubSpot Academy and their former Certifications Program Manager, to share her insights and tips about how they trained customers on the HubSpot Academy team.

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Topics: Training, Customer Success, Training Tips

3 Benefits of Integrating Your LMS With Certifications

Posted by

Rachel Martinez
Rachel Martinez on Nov 15, 2017 5:30:00 AM

We recently released the eBook "How to Align Customer Training With Certifications," where we discussed how training professionals have merged learning and certifications at their companies. Today's post is about the benefits of doing so.

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Topics: Training, LMS

Creating a Customer-Centric Salesforce LMS Strategy

Posted by Sandi Lin on Nov 8, 2017 5:30:00 AM

As a CRM, Salesforce’s goal is to help you effectively manage customer relationships. However, when a new customer account is signed, Salesforce only has information on the sales and buying contacts at an organization, not necessarily the ultimate end users of the product.

This presents a significant challenge for professionals in the customer training, success, and enablement industry. How do you get behavioral data on your actual customers (the product’s end users) into Salesforce to better personalize customer messaging, understand adoption, and report on customer health?

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Topics: Training, LMS, Integrations, Advanced Topics

How to Align Customer Training With Certifications

Posted by

Rachel Martinez
Rachel Martinez on Nov 7, 2017 5:30:00 AM

If you're struggling with delivering a cohesive customer training certification program, you're not alone. From strategy to systems to job functions, it's time for us to reassess how learning and certifications are delivered together.

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Topics: Training, Advanced Topics

The Future of Training at DevLearn 2017

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on Nov 1, 2017 5:30:00 AM

DevLearn 2017 has left the building. After three days in Las Vegas full of learning, networking and discovering what the future holds for the training world, it’s time to say goodbye to new friends and get ready to apply everything we’ve learned back home. DevLearn is the eLearning Guild’s largest conference, with over 3000 attendees and hundreds of sessions to choose from. While I can’t begin to fit everything I’ve learned into one blog post, two major themes held true throughout my time at DevLearn.

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Topics: Training, Instructional Design

How to Recruit an Amazing Customer Trainer

Posted by

Stephanie Heinrich
Stephanie Heinrich on Oct 31, 2017 5:30:00 AM

Having a trainer on your Customer Success team can drastically improve customer enablement and help drive rapid product adoption, while decreasing the risk of customers churning. But finding and hiring the ideal customer trainer can be difficult in today’s recruiting landscape. Given that this role can be critical to a company’s success, we've outlined a few thoughts below to help with the process.

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Topics: Training

Podcast Recap: Customer Training Best Practices & Quick Wins

Posted by

Martin Li
Martin Li on Oct 26, 2017 5:30:00 AM

A few weeks ago, Skilljar’s very own Linda Schwaber-Cohen was interviewed by Receptive’s Aly Mahan for an episode of Churn It Up. In the podcast, Linda shares her approach to new customer training and onboarding. You can listen to the podcast recording here.

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Topics: Training, Customer Success

My Customer Training Nightmare

Posted by

Rachel Martinez
Rachel Martinez on Oct 25, 2017 5:30:00 AM

In this special Halloween edition of our Training Tips series, we asked Karen Crawford, Knowledge Services, Training & Delivery Manager at Kinaxis, what keeps her up at night. 

You know that nightmare everyone has? You’re about to write an exam and you realize you’ve forgotten everything you knew about the subject? And you wake up in a cold sweat? That keeps me up at night. Except, I’m thinking about my customers who took a training course and have that feeling when they go to apply that learning two or three months later. And they only remember half of it.

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Topics: Training, Customer Success, Training Tips

[Webinar Recap] Optimizing Customer Training: Benchmarks for 2017

Posted by

Rachel Martinez
Rachel Martinez on Oct 24, 2017 5:30:00 AM

*This post was updated on 11/16/17.

We analyzed data collected over multiple years of delivering best-in-class training experiences to provide insight into how customer training teams are educating their users today. 

On Thursday, November 16th, Linda Schwaber-Cohen, Head of Training at Skilljar, and Matt Buchan, Skilljar's Director of Finance, presented our findings to help you understand the state of your training program and develop best practices around content creation

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Topics: Training, Webinars

How Customer Education Leads to a Best in Class Training Plan

Posted by

Rachel Martinez
Rachel Martinez on Oct 17, 2017 5:30:00 AM

We recently released the eBook "3 Ways to Create a Best in Class Customer Training Plan," where we discussed the impact the GET Methodology can have on your overall training plan. Today's post is about how to improve your program through effective customer education strategies.

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Topics: Training, Instructional Design, Creating Content

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