[Customer Spotlight] ThoughtTrace Drives Improved Product Adoption with Skilljar

Our Customer Spotlight blog series is all about sharing how Skilljar customers are building and evolving their Customer Education Programs to drive positive business results.

This week, we’re profiling ThoughtTrace, the leading provider for artificial intelligence and machine learning for document intelligence. Read on for thoughts from ThoughtTrace's Director of Education and Enablement, Catalina Herrera

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Topics: Training

[eBook]: Building a Business Case for Customer Training

When you're entrenched in the day-to-day details of your Customer Education program, it's easy to tell when you're experiencing roadblocks. But your CEO and other decision makers at your organization may not be aware of these issues or understand why it is important to them. In short, they don't understand why the should care about customer training.

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Topics: Training

[eBook]: Three Keys to Unlocking a Successful Customer Education Program

Regardless of the industry or vertical, Customer Education is a critical facet of any business. And across the hundreds of technology and software companies we've worked with over the years, we’ve learned that the most successful customer education programs share characteristics in three key attributes: strategy, content, and technology. 

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Topics: Training

[Customer Spotlight] Cisco reaches users across 1,000+ companies with revitalized training

Our Customer Spotlight blog series is all about sharing how Skilljar customers are building and evolving their Customer Education Programs to drive positive business results. Over the coming months, we will highlight companies whose Customer Training Programs have successfully addressed specific business needs.

This week, we’re profiling Cisco Cloudlock & Umbrella, the leading CASB ad cybersecurity-as-a-service provider and DNS security product.

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Topics: Training

Five Common eLearning Acronyms (And What They Mean)

The eLearning industry is full of acronyms - in fact, the word eLearning itself is shorthand for electronic learning! Interested in learning the common industry jargon? Here is our handy guide to the top five eLearning acronyms.

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Topics: Training

Three Business Models to Consider When Charging for Training

The decision of whether or not to charge for customer training is a strategic choice often made at the company level. Some companies choose to offer training for free as a way to enable success within a product for industries and customers. Other companies think of training as a standalone profit & loss (P&L) center. Still others take a hybrid approach in which training is expected to be cost-neutral (customers are charged just enough to cover direct expenses, typically classroom instructors and facilities).

Read on for more details on the following monetization models: revenue-generating customer training organizations (a-la-carte), subscription, and bundled.

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Topics: Training, Customer Success

[Customer Spotlight] Real Estate Software Firm Increases Customer Success Productivity by 30%

Our Customer Spotlight blog series is all about sharing how Skilljar customers are building and evolving their Customer Education Programs to drive positive business results. Over the coming months, we will highlight companies whose Customer Training Programs have successfully addressed specific business needs.

This week, we’re profiling Qualia, the real estate industry's leading title, closing, and escrow platform. Qualia's software is the fastest growing settlement software platform in the country. 

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Topics: Training

[eBook]: A New Segmentation Model for Customer Onboarding

As we’ve transitioned from on-premise software to the cloud-based software-as-a-service (SaaS) model, we’ve also seen a new emphasis on customer health and its impact on broader company success. Industry data regularly reinforces the strong correlation between effective onboarding and customer health.

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Topics: Training

[Customer Spotlight] Digital Process Automation Leader Secures 150+% Higher ARR for Training Customers

Our Customer Spotlight blog series is all about sharing how Skilljar customers are building and evolving their Customer Education Programs to drive positive business results. Over the coming months, we will highlight companies whose Customer Training Programs have successfully addressed specific business needs.

This week, we’re profiling Nintex, the global leader for process management and automation. The Nintex Workflow Platform helps clients accelerate progress on their digital transformation journeys.

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Topics: Training

From Skilljar's CEO: 3 Keys to Unlocking a Successful Customer Education Program (Part 3)

In my last two blog posts, I discussed the importance of having a cohesive, overarching strategy and the establishment of a content development process in building a Customer Education Program. With this foundation in place, the third element of a successful Customer Education Program comes into play: technology. As our colleagues at TSIA Research explain, “With new learning approaches being introduced at a rapid rate, technology is a critical investment area for education services teams hoping to meet and exceed customer expectations.”

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Topics: Training, Customer Success

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