Is your Customer Success team able to spend their time effectively? Or are they overwhelmed by a high-touch customer onboarding process?
Procore Technologies provides cloud-based construction software to clients across the globe. Using its award-winning suite of project management tools, hundreds of thousands of registered Procore users manage all types of construction projects including industrial plants, office buildings, apartment complexes, university facilities, retail centers, and more.
In 2014, the Procore team was looking to streamline customer onboarding. Given their rapid pace of growth, they found it no longer made sense to rely on webinars, conference calls, and on-site training sessions. Their team wanted to revamp their existing strategy by launching an online onboarding and certification program. They needed to find the right partner to help them do so.
Want to know more? Download the full case study here and learn how Procore partnered with Skilljar to reduce customer onboarding time and proactively manage customer accounts, with less strain on internal resources.