Skilljar Blog

Rachel Martinez

As Content Marketing Manager, Rachel spends her days building out Skilljar's editorial calendar, dreaming up both short-form and long-form content for effective lead generation.

Recent Posts

3 Reasons to Love (or Leave) Your LMS

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Rachel Martinez
Rachel Martinez on Feb 14, 2018 5:30:00 AM

Happy Valentine’s Day! In honor of this holiday, we’d like to play Cupid and help you meet your LMS match. If you haven’t already done so, take a look at this customer training RFP template for a select list of relevant criteria.

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Topics: LMS

Onboarding Milestones & Measurement for Your LMS Launch

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Rachel Martinez
Rachel Martinez on Feb 13, 2018 5:30:00 AM

Onboarding is the critical time when a customer’s expectations meet the reality of your product and service delivery. New users are incredibly engaged when they’ve just signed. But as the vendor, it’s often 364 days to renewal and the clock is ticking to get them as quickly as possible to adoption and success.

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Topics: Training, LMS

Your Guide to Creating a Customer Onboarding Program

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Rachel Martinez
Rachel Martinez on Feb 6, 2018 5:30:00 AM

Even if you don’t have a formal program in place, customer onboarding is already happening at your organization. The question is, are you dictating it and guaranteeing a great experience? Can you quickly get customers to value and onboard new contacts at existing accounts? On top of that, do you know how to measure the impact of customer onboarding? If not, we can help.

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Topics: Training, LMS, Advanced Topics

[Webinar] Customer Education Meets Customer Success

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Rachel Martinez
Rachel Martinez on Jan 30, 2018 5:30:00 AM

Join John Leh, CEO and Lead Analyst at Talented Learning, and Sandi Lin, CEO and Co-Founder at Skilljar, as they explain why and how your organization can realize powerful results by combining the power of a modern customer-focused learning platform with Salesforce. In this dynamic one-hour session you’ll learn all the essentials:

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Topics: LMS, Analytics & Metrics, Customer Success, Integrations, Webinars & Events

Internal & External Training Defined

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Rachel Martinez
Rachel Martinez on Jan 24, 2018 5:30:00 AM

According to Talented Learning, more than 700 Learning Management System (LMS) vendors compete in today’s learning platforms marketplace. But of course, not all platforms are created equal. Before investing in an LMS, it’s important to understand which type of tool would be a good fit for your use case.

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Topics: Training, LMS, Advanced Topics

Training Tips with Erynn Baird, Opal 

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Rachel Martinez
Rachel Martinez on Jan 17, 2018 5:30:00 AM

In this edition of our Training Tips series, we asked Erynn Baird, Education Manager at Opal to share her insights and tips about how they train customers.

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Topics: Training, Customer Success, Training Tips

[Webinar Recap] Adapting Customer Onboarding for an On-Demand World

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Rachel Martinez
Rachel Martinez on Jan 16, 2018 5:30:00 AM

Customer education teams can no longer rely solely on webinars and help centers. The fact is, most people want to learn about your product when it’s convenient for them. They don’t want to be forced to wait until your next scheduled training session, or waste time searching for answers they can’t find. So, how can you reach the right users at the right time?

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Topics: LMS, Analytics & Metrics

Food for Thought: What’s Your Primary Customer Onboarding Model?

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Rachel Martinez
Rachel Martinez on Jan 10, 2018 5:30:00 AM

Have you ever heard someone say, “We don’t need customer training; our product is easy enough to understand”?

Yes, your product may be designed well. No, this does not mean your users will understand how to get the most value out of it without an effective onboarding program in place. 

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Topics: Training

Skilljar Receives “Best Customer LMS” in the 2017 Talented Learning LMS Awards

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Rachel Martinez
Rachel Martinez on Jan 9, 2018 5:30:00 AM

SEATTLE - Skilljar, a cloud-based learning management system (LMS) platform for enterprises and their customers, announced today that it has been named the “Best Customer LMS” in the 2017 Talented Learning LMS Awards.

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Topics: Training, LMS, Skilljar News & Press

Customer Training Predictions for 2018

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Rachel Martinez
Rachel Martinez on Jan 3, 2018 5:30:00 AM

Another year has come and gone. Now, it’s time to plan for 2018. Of course, you can (and should) base your strategy on the status of your own customer training program. But if you want to stay ahead of the curve, you also need to understand industry-wide trends. That’s where we come in.

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Topics: Training, LMS

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