Customer education is a highly effective mechanism to drive better product engagement, higher customer satisfaction, improved retention, and incremental expansion revenue. And while the establishment of a customer education program is a major milestone, it’s important to keep investing in the program as your product and customers evolve.
Topics: Training
‘Seasoned Skillets’ is our series designed to showcase the Skilljar team behind the business. These folks (aka Skillets) are developing, designing, writing, calling, measuring, analyzing, and more to propel Skilljar forward as a market leader in the customer education industry. Next up, Aizat!
Topics: Meet Skilljar
From listing (and correctly spelling) all 13 Skilljar conference rooms, to sniffin’ out mystery ingredients, and flexin’ our current events’ knowledge, our quarterly Skilljar trivia night was a success!
In our recent webinar, Randon Ruggles, Manager, Curriculum and Content Development at Jamf, discussed five common Customer Education challenges and the integrations that the team has implemented to address these challenges.
Topics: Webinars & Events
‘Seasoned Skillets’ is our series designed to showcase the Skilljar team behind the business. These folks (aka Skillets) are developing, designing, writing, calling, measuring, analyzing, and more to propel Skilljar forward as a market leader in the customer education industry. Next up, Hannah!
Topics: Meet Skilljar
‘Seasoned Skillets’ is our series designed to showcase the Skilljar team behind the business. These folks (aka Skillets) are developing, designing, writing, calling, measuring, analyzing, and more to propel Skilljar forward as a market leader in the customer education industry. Next up, Mike!
Topics: Meet Skilljar
In our recent webinar, Erika Dunham, Director, Education Services at UserZoom, discussed how to strategically develop a Customer Education program. Mindful of how overwhelming it can be to develop a Customer Education program from scratch, Erika shared three key components to focus on during the process: content, technology, and engagement.
Topics: Webinars & Events
When you're entrenched in the day-to-day details of your Customer Education program, it's easy to tell when you're experiencing roadblocks. But your CEO and other decision makers at your organization may not be aware of these issues or understand why it is important to them. In short, they don't understand why the should care about customer training.
Topics: Training
‘Seasoned Skillets’ is our series designed to showcase the Skilljar team behind the business. These folks (aka Skillets) are developing, designing, writing, calling, measuring, analyzing, and more to propel Skilljar forward as a market leader in the customer education industry. Next up, Kris!
Topics: Meet Skilljar
Regardless of the industry or vertical, Customer Education is a critical facet of any business. And across the hundreds of technology and software companies we've worked with over the years, we’ve learned that the most successful customer education programs share characteristics in three key attributes: strategy, content, and technology.
Topics: Training