Skilljar Blog

The New Formula for Customer Onboarding:Preventing Customer Churn and Driving Product Adoption

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on December 12, 2018

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Topics: Webinars & Events

Upcoming Webinar with TechSmith: Building a Customer Learning Destination with Video

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on November 27, 2018

Check out the details for our upcoming webinar with TechSmith about TechSmith Academy and Camtasia Certification programs. 

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Topics: Webinars & Events, Marketing, Instructional Design

[Webinar] How Zenefits Uses a Customer Enablement Tech Stack to Drive Adoption

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on September 20, 2018

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Topics: LMS, Analytics & Metrics, Webinars & Events, Customer Success

[Webinar] Driving Customer Health Through Education

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on August 28, 2018

How actionable is your customer education data? And are you combining it with other business metrics to uncover the impact of your training program? Innovative Education Services teams are integrating their Customer Training Platform (CTP) and CRM systems to uncover valuable insights, and answer mission-critical business questions.

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Topics: LMS, Analytics & Metrics, Webinars & Events

[Panel Discussion] How to Drive Impact in Customer Education

Posted by

Rachel Martinez
Rachel Martinez on July 31, 2018

Getting a customer education program up and running is critical for delivering business impact. In fact, TSIA reports that within 90 days of training, there is a 135% increase in product usage from a trained user. With this in mind, it’s important to be strategic, and spend time on the right tasks.

Join us for a panel webinar on Tuesday, August 21st. In this webinar, experts from Nintex, Smartsheet, and Zuora, who have successfully built customer education programs at their organizations, will discuss what's helped them build programs that consistently deliver business impact.

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Topics: Webinars & Events

[Webinar Recap] Learning Management Redefined: the Benefits of a Customer Training Platform

Posted by

Rachel Martinez
Rachel Martinez on July 24, 2018

Is your legacy HR training system compromising your customer training efforts? Today, companies like Cisco, Snowflake and Zuora are investing in technologies that are purpose-built for customer education. As a result, they can effectively drive product adoption, retention and customer success.

In our latest webinar with Training Industry, we sat down with customer onboarding and engagement expert, Donna Weber, to discuss the key benefits of a Customer Training Platform (CTP).

Continue reading for a few key takeaways:

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Topics: Webinars & Events

[Panel Discussion Recap] Customer Education: a Driver for Engagement & Retention

Posted by

Rachel Martinez
Rachel Martinez on June 19, 2018

*This post was updated on 6/18/18

In our latest webinar, a panel of experts from Avalara, Chromatic Content, and Quick Base shared their insights around driving engagement and retention through customer education.

Continue reading for a few key takeaways:

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Topics: Webinars & Events

[Webinar Recap] 2018 Customer Journey Trends: a Q&A with Coastal Cloud

Posted by

Rachel Martinez
Rachel Martinez on May 15, 2018

*This post was updated on 5/14/18

Where does your customer onboarding program stand, and how does it compare to others at companies of a similar size? How are different SaaS companies thinking about measuring customer value?

In our latest webinar, we discussed early findings from the Coastal Cloud Customer Success Industry Report, featuring insights gathered from in-depth conversations with more than 40 Customer Success leaders.

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Topics: Webinars & Events

[Webinar Recap] Why Every Tech Company Needs a Customer Enablement Program

Posted by

Rachel Martinez
Rachel Martinez on May 8, 2018

*This post was updated on 5/7/18

Imagine that your company has spent countless hours and resources to close a deal. Then one year later, that account churns. Before you start pointing fingers, it’s important to recognize that today’s customers have more choices than ever before. If you want to keep their business, you need to set them up for success from day one. So, what can you do?

In our latest webinar, Skilljar’s own Linda Schwaber-Cohen discussed this issue, and how companies today are addressing it through effective customer enablement.

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Topics: Webinars & Events

Training Professionals, We are the Glue - Inspiration from LSCON

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on April 4, 2018

I’m fortunate that I often find myself at industry conferences. They give me a chance to step back from my day to day to engage in learning, interesting conversations, and a new understanding of how Skilljar helps our audience, and sometimes, they inspire. Learning Solutions Conference got me excited about our industry, the future, and the role we, as training teams, play in it.

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Topics: Training, Webinars & Events

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