In our recent webinar with classroom learning technology company, Clever, Product Marketing Manager, Natasha Husein, discussed why branding and marketing is an important component of Customer Education. 

In our recent webinar, Randon Ruggles, Manager, Curriculum and Content Development at Jamf, discussed five common Customer Education challenges and the integrations that the team has implemented to address these challenges.

In our recent webinar, Erika Dunham, Director, Education Services at UserZoom, discussed how to strategically develop a Customer Education program. Mindful of how overwhelming it can be to develop a Customer Education program from scratch, Erika shared three key components to focus on during the process: content, technology, and engagement.

In our recent webinar, Maria Manning-Chapman, Vice President Research, Education Services at TSIA, shared best practices and actionable recommendations on monetizing Customer Education programs.

In our recent webinar with Isabel Swartz, Learning Manager at ClearCompany, Isabel explained how building an entire Customer Education program can feel like boiling the ocean - a vast and overwhelming undertaking. However, there are ways to use hard data and metrics to break down the Customer Education ocean into more manageable pieces and Isabel helped us understand how to identify and prioritize the elements of your Customer Education program that will have the biggest impact on your business, in the least amount of time.

Last week, I had the pleasure of attending a TSIA webinar hosted by Maria Manning-Chapman on the state of customer training. Maria has a wealth of information about the customer education industry and utilized data compiled from member inquiries, benchmark survey, and topical industry surveys. This webinar focused on the trends uncovered in this study, particularly those related to revenue, content, and offer development. In the following post, I will summarize some of the key trends and insights Maria presented. If you’re interested in listening to the full webinar, you can view the 30-minute presentation here.

In last week’s webinar with Gainsight, Coastal Cloud and Conversica, our panelists shared their thoughts on the role of onboarding in customer success and addressed the need for user-level, rather than account-level onboarding.

With so many events competing for your attention in 2019, it can be difficult to figure out which conferences are the right ones for you and your team. If you are looking for the best customer success, customer training, and customer marketing conferences of 2019, you’ve come to the right place. Here’s a handy guide to the upcoming events.