Skilljar Blog

[Webinar] 2018 Customer Journey Trends: a Q&A with Coastal Cloud

Posted by

Rachel Martinez
Rachel Martinez on Apr 24, 2018 5:30:00 AM

Where does your customer onboarding program stand, and how does it compare to others at companies of a similar size? How are different SaaS companies thinking about measuring customer value?

If you’re not sure, join us for a Q&A with Jamey Jeff, Managing Director at Coastal Cloud. We’ll discuss early findings from the Coastal Cloud Customer Success Industry Report, featuring insights gathered from in-depth conversations with more than 40 Customer Success leaders.

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Topics: Webinars & Events

Training Professionals, We are the Glue - Inspiration from LSCON

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on Apr 4, 2018 5:30:00 AM

I’m fortunate that I often find myself at industry conferences. They give me a chance to step back from my day to day to engage in learning, interesting conversations, and a new understanding of how Skilljar helps our audience, and sometimes, they inspire. Learning Solutions Conference got me excited about our industry, the future, and the role we, as training teams, play in it.

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Topics: Training, Webinars & Events

[Webinar Recap] Why Every Tech Company Needs a Customer Enablement Program

Posted by

Rachel Martinez
Rachel Martinez on Mar 27, 2018 5:30:00 AM

*This post was updated on 4/19/18

Imagine that your company has spent countless hours and resources to close a deal. Then one year later, that account churns. Before you start pointing fingers, it’s important to recognize that today’s customers have more choices than ever before. If you want to keep their business, you need to set them up for success from day one. So, what can you do?

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Topics: Webinars & Events

[Webinar Recording] The Essential Principles of Great Customer Onboarding

Posted by

Rachel Martinez
Rachel Martinez on Feb 27, 2018 5:30:00 AM

Want to create an onboarding experience that sets your customers up for success? It’s not enough to simply send a welcome email and leave users to their own devices. To improve customer retention and engagement, you need a sophisticated onboarding program backed with relevant metrics and a clear path to value.

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Topics: Webinars & Events

[Webinar] Customer Education Meets Customer Success

Posted by

Rachel Martinez
Rachel Martinez on Jan 30, 2018 5:30:00 AM

In this webinar, John Leh, CEO and Lead Analyst at Talented Learning, and Sandi Lin, CEO and Co-Founder at Skilljar, explained why and how your organization can realize powerful results by combining the power of a modern customer-focused learning platform with Salesforce. In this dynamic one-hour session you’ll learn all the essentials:

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Topics: LMS, Analytics & Metrics, Customer Success, Integrations, Webinars & Events

Your Guide to the 2018 Customer Success and Training Conferences

Posted by

Martin Li
Martin Li on Dec 6, 2017 5:30:00 AM

With so many events in 2018, it can be difficult to figure out which conferences are the right ones for you and your team. If you are looking for the best customer success, customer training, and customer marketing conferences of 2018, you’ve come to the right place. Here’s a handy guide to the upcoming events.

We’ll keep this list updated as we learn more. The TBD events are based on the month that they were held in 2017, but no 2018 conference dates have been released yet. If you know of an event that is not on this list, please let us know in the comments!

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Topics: Training, Customer Success, Webinars & Events

[Webinar Recap] Optimizing Customer Training: Benchmarks for 2017

Posted by

Rachel Martinez
Rachel Martinez on Oct 24, 2017 5:30:00 AM

*This post was updated on 11/16/17.

We analyzed data collected over multiple years of delivering best-in-class training experiences to provide insight into how customer training teams are educating their users today. 

On Thursday, November 16th, Linda Schwaber-Cohen, Head of Training at Skilljar, and Matt Buchan, Skilljar's Director of Finance, presented our findings to help you understand the state of your training program and develop best practices around content creation

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Topics: Training, Webinars & Events

[Webinar Recap] Data-Driven Customer Training: Strategies for the Modern Learner

Posted by

Martin Li
Martin Li on Sep 26, 2017 5:30:00 AM

*This post was updated on 11/27/2017

In our recent webinar with Training Industry, Sandi Lin, Skilljar’s founder and CEO and Linda Schwaber-Cohen, Head of Training at Skilljar, shared some best practices in data-driven customer training strategies. In case you missed it, there’s a recording of the full webinar here.

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Topics: Training, Webinars & Events

Back to School: 3 Steps to an A+ Customer Training Plan

Posted by

Rachel Martinez
Rachel Martinez on Aug 29, 2017 5:30:00 AM

*This post was updated on 9/19/2017.

It’s that time of year again...summer is winding down, which means students and teachers need to prep for the busy months of learning ahead. The same is true for customer training teams.

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Topics: Training, Webinars & Events

FocusOn Learning - A Conference True to Its Name

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on Jun 29, 2017 5:30:00 AM

Mobile, Video, Games - it almost sounds like a list of trends in on-demand training, but to those of us who attended the FocusOn Learning Conference, these were much deeper than surface-level trends. The conference was hosted by the eLearning Guild, and was bursting with enthusiastic training professionals looking to learn new ideas, evolve their strategies and experiment with different content mediums. Attendees ranged from instructional designers to directors and VPs of Learning and Development, with the majority serving internal audiences.

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Topics: Training, Instructional Design, Creating Content, Webinars & Events

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