Pam Dodrill

Pam Dodrill has over 25 years of experience advocating for customers at tech companies such as ServiceMax, Zendesk, Oracle, and Salesforce. Over the course of her career, she has worked across multiple customer success functions including training, technical support, implementation, sales and product marketing.

Recent Posts

The Complete Customer Onboarding Checklist

It’s onboarding time -- the most critical time in the relationship with your customer! They don’t really know you or your product yet, their hopes are high and it’s important to exceed expectations.

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Topics: Training, Customer Success

Key Takeaways from Gainsight Pulse

Last week I had the opportunity to attend Gainsight’s Pulse conference. I always love to attend this conference because Gainsight has done a great job of building a community around Customer Success and the topics covered are all dear to me. Customer Success as an industry is relatively young, so you find real passion in the presentations and conversations. It’s a group of customer focused professionals who still get to experiment with their approach and stay on the leading edge of building phenomenal customer experiences based on business outcomes. There is so much great information to share!  

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Topics: Customer Success

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