Skilljar Blog

How to Build a Killer Customer Success Program (Part 1)

Posted by

Dania Lieberthal
Dania Lieberthal on Oct 18, 2017 5:30:00 AM

Earlier this year, we hosted a webinar outlining the key factors for SaaS companies to consider when building a customer onboarding program.

Today, we’re taking a step back to explore another critical milestone: building a customer success (CS) program. We’ve broken the process down into four distinct parts that we hope will provide a strong foundation for other SaaS companies looking to develop or elevate their existing CS programs. 

Read More

Topics: Customer Success

Training Tips with Dave Derington, Gainsight

Posted by

Rachel Martinez
Rachel Martinez on Sep 20, 2017 5:30:00 AM

In this edition of our Training Tips series, we asked Dave Derington, Gainsight's Manager of Educational Services, to share his insights and tips about training customers!

Read More

Topics: Training, Customer Success, Training Tips

How Customer Training Fits Into the Sales Enablement Ecosystem

Posted by Skilljar team on Sep 19, 2017 5:30:00 AM

By: Cory Bray

In this guest post, Cory Bray talks about how he sees customer training fitting into the Sales Enablement Ecosystem, a framework that he and Hilmon Sorey outlined in their book, The Sales Enablement Playbook.

Most software companies pride themselves on making products that are easy to use. While most modern technologies incorporate a user experience that’s superior to those of past generations, that doesn't mean anyone can pick up a product with no guidance and be successful.

Read More

Topics: Training, Customer Success

Announcing Your Guide to the B2B Customer Enablement Landscape

Posted by

Rachel Martinez
Rachel Martinez on Sep 13, 2017 5:30:00 AM

Customer enablement is a fast-growing function within B2B organizations. In fact, today’s customers expect their vendors to help them achieve business success, not just sell them a product. With the rise of the SaaS business model, customers can switch products much more easily than in the past, and vendors must now continuously earn their subscription renewals and expansions. For this reason, B2B companies must now provide a differentiated and effective customer success experience, or suffer the consequences of poor product adoption and ultimately churn.

Read More

Topics: Training, Customer Success

Training Tips with Rita Patterson, Manager, Customer Education at PayScale

Posted by

Rachel Martinez
Rachel Martinez on Aug 23, 2017 5:30:00 AM

In this edition of our Training Tips series, we asked Rita Patterson, PayScale's Manager, Customer Education, to share her insights and tips about training customers!

Read More

Topics: Training, Customer Success, Training Tips

The Complete Customer Onboarding Checklist

Posted by

Pam Dodrill
Pam Dodrill on Aug 16, 2017 5:30:00 AM

It’s onboarding time -- the most critical time in the relationship with your customer! They don’t really know you or your product yet, their hopes are high and it’s important to exceed expectations.

Read More

Topics: Training, Customer Success

Training Tips with Lynn Juve, Product Training Manager at Smartsheet

Posted by Erynn Williams on Jul 19, 2017 5:30:00 AM

In this month's edition of our Training Tips series, we asked Smartsheet Product Training Manager, Lynn Juve, to share her insights and tips about training customers!

Read More

Topics: Training, Customer Success, Training Tips

Ask a CSM: Q&A With Adam Pifer, Outreach

Posted by Erynn Williams on Jul 13, 2017 5:30:00 AM

In this edition of our Ask a CSM series, we're chatting with Adam Pifer, Customer Success Manager at Outreach.

Read More

Topics: Customer Success, Ask a CSM

Training Tips: How to Keep Students Engaged in Training

Posted by Erynn Williams on Jun 28, 2017 5:30:00 AM

In this month's edition of our Training Tips series, we asked Training, Marketing, and Customer Success Managers to answer the question, "How do you keep students engaged in training?

Read More

Topics: Training, Customer Success, Training Tips

Ask a CSM: Q&A With Erin Phelps, Cvent

Posted by Erynn Williams on Jun 15, 2017 5:30:00 AM

In this edition of our Ask a CSM series, we're chatting with Erin Phelps, Senior Manager of Customer Success and Retention at Cvent.

Read More

Topics: Customer Success, Ask a CSM

Subscribe to Skilljar's Blog

Join thousands of training professionals! Get Skilljar's latest articles straight to your inbox. Enter your email address below:

Subscribe to Email Updates

Follow Skilljar