Skilljar Blog

[Webinar] How Zenefits Uses a Customer Enablement Tech Stack to Drive Adoption

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on September 20, 2018

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Topics: LMS, Analytics & Metrics, Webinars & Events, Customer Success

Training Tips with Adam Avramescu, Checkr

Posted by

Rachel Martinez
Rachel Martinez on August 14, 2018

In this edition of our Training Tips series, we asked Adam Avramescu from Checkr to share his insights about customer training!

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Topics: Training, Customer Success, Training Tips

3 Key Findings from the 2018 Customer Success Industry Report

Posted by

Rachel Martinez
Rachel Martinez on August 1, 2018

We recently hosted a webinar with Jamey Jeff, Managing Director at Coastal Cloud. In the webinar, we asked Jamey about early findings from the Coastal Cloud Customer Success Industry Report.

Now that the report is live, we’re excited to share a few key insights with you.

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Topics: Training, Customer Success

Training Tips with Tom Win, Greenhouse

Posted by

Rachel Martinez
Rachel Martinez on July 18, 2018

In this edition of our Training Tips series, we asked Tom Win from Greenhouse to share his insights about training and instructional design!

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Topics: Training, Customer Success, Training Tips

Training Tips with Daniel Quick, Asana

Posted by

Rachel Martinez
Rachel Martinez on June 27, 2018

In this edition of our Training Tips series, we asked Daniel Quick from Asana to share his insights and tips about training customers!

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Topics: Training, Customer Success, Training Tips

Training Tips with Damani Musgrave, Skilljar

Posted by

Rachel Martinez
Rachel Martinez on May 30, 2018

In this edition of our Training Tips series, we asked Skilljar’s new Customer Training Manager, Damani Musgrave, to share his insights and tips about training customers. Welcome to the Skilljar team, Damani!

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Topics: Training, Customer Success, Training Tips

Training Tips with Doug McDaniel, Engagio

Posted by

Rachel Martinez
Rachel Martinez on April 18, 2018

In this edition of our Training Tips series, we asked Doug McDaniel from Engagio to share his insights and tips about training customers!

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Topics: Training, Customer Success, Training Tips

Should Net Promoter Score (NPS) be Used to Evaluate The Impact of Customer Education?

Posted by Skilljar team on April 3, 2018

By: Kaliym A. Islam, Ph.D. 

Research on customer education suggests that calculating its business impact is a difficult task. This consensus exists for many reasons, including the fact that the activity is generally not delivered by a single department and there aren't norms around where in the organization the responsibility for educating customers exists. Perhaps the most common challenge facing the individuals responsible for educating customers, however, is the belief that the most common technique used to evaluate all training programs (the Kirkpatrick’s four-level model) is lacking.   

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Topics: Training, Customer Success, Analytics & Metrics

Training Tips with Jesse Evans, Facebook

Posted by

Rachel Martinez
Rachel Martinez on March 21, 2018

In this edition of our Training Tips series, we asked Jesse Evans from Facebook to share his insights and tips about training customers!

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Topics: Training, Customer Success, Training Tips

[Webinar] Customer Education Meets Customer Success

Posted by

Rachel Martinez
Rachel Martinez on January 30, 2018

In this webinar, John Leh, CEO and Lead Analyst at Talented Learning, and Sandi Lin, CEO and Co-Founder at Skilljar, explained why and how your organization can realize powerful results by combining the power of a modern customer-focused learning platform with Salesforce. In this dynamic one-hour session you’ll learn all the essentials:

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Topics: LMS, Analytics & Metrics, Customer Success, Integrations, Webinars & Events

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