[Case Study] How Zenefits Reduced Support Tickets by 5% with Customer and Partner Education Initiative

Training, LMS

By on February 5, 2019 | 1 minute read 232


The Zenefits People Platform brings everything HR into one radically simple, single app, putting benefits, payroll, and HR access in the pockets and at the fingertips of employees at America's small and mid-sized businesses. 

In 2018, Zenefits came to Skilljar for help building a formal customer onboarding and education program to ensure both its existing customers, and the hundreds of new SaaS customers signing on each month, were successfully adopting and leveraging the Zenefits People Platform. 

The resulting Zenefits Training Initiative not only encompasses customer and implementation training, it also includes customer and product training, partner training, certification, and integration with the Zenefits CRM. 

Want to know more? Download the full case study here and learn how Zenefits partnered with Skilljar to streamline and scale customer onboarding, decrease support costs and create a unified learning experience across the Zenefits brand. 

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