Top 5 Benefits of an LMS

Here are five reasons to consider an LMS like Skilljar: 

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Topics: LMS

[Case Study] How Zenefits Reduced Support Tickets by 5% with Customer and Partner Education Initiative

The Zenefits People Platform brings everything HR into one radically simple, single app, putting benefits, payroll, and HR access in the pockets and at the fingertips of employees at America's small and mid-sized businesses. 

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Topics: Training, LMS

[Webinar] How Zenefits Uses a Customer Enablement Tech Stack to Drive Adoption

 

The Education Services team at Zenefits was looking to provide easily accessible and immediately usable education offerings to drive customer adoption and engagement. The company addressed this challenge by connecting the technologies powering its training, support, and customer advocacy programs into an ecosystem for customer enablement. This ecosystem has made it simpler for customers to onboard, and for the Zenefits team to maximize and measure the net impact of their initiatives.

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Topics: LMS, Analytics & Metrics, Customer Success, Webinars & Events

[Webinar] Driving Customer Health Through Education

How actionable is your customer education data? And are you combining it with other business metrics to uncover the impact of your training program? Innovative Education Services teams are integrating their Customer Training Platform (CTP) and CRM systems to uncover valuable insights, and answer mission-critical business questions.

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Topics: LMS, Analytics & Metrics, Webinars & Events

What Is a Customer-Centric LMS?

According to the Brandon Hall Group, only about one-third of companies are absolutely sure they will renew with their current learning management system (LMS) provider, and 38% are actively looking to replace their solution. 

If you’re surprised by this fact, consider that the LMS was originally designed for internal use cases. They were built to align with the needs of Human Resources (HR), not customer training teams.

So, what makes an LMS truly customer-centric? Continue reading to learn more:

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Topics: Training, LMS

There's No Luck in eLearning

St. Patrick's Day was this past weekend! We'd like to continue the fun by giving four-leaf clovers to everyone at the start of their customer training journey. But unfortunately, there’s no shortcut to the end of the rainbow. If you want to reach that pot of gold and engage your customers with high-quality content, you need to develop a plan.

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Topics: Training, LMS

3 Reasons to Love (or Leave) Your LMS

Happy Valentine’s Day! In honor of this holiday, we’d like to play Cupid and help you meet your LMS match. If you haven’t already done so, take a look at this customer training RFP template for a select list of relevant criteria.

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Topics: LMS

Onboarding Milestones & Measurement for Your LMS Launch

Onboarding is the critical time when a customer’s expectations meet the reality of your product and service delivery. New users are incredibly engaged when they’ve just signed. But as the vendor, it’s often 364 days to renewal and the clock is ticking to get them as quickly as possible to adoption and success.

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Topics: Training, LMS

Your Guide to Creating a Customer Onboarding Program

Even if you don’t have a formal program in place, customer onboarding is already happening at your organization. The question is, are you dictating it and guaranteeing a great experience? Can you quickly get customers to value and onboard new contacts at existing accounts? On top of that, do you know how to measure the impact of customer onboarding? If not, we can help.

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Topics: Training, LMS, Advanced Topics

[Webinar] Customer Education Meets Customer Success

In this webinar, John Leh, CEO and Lead Analyst at Talented Learning, and Sandi Lin, CEO and Co-Founder at Skilljar, explained why and how your organization can realize powerful results by combining the power of a modern customer-focused learning platform with Salesforce. In this dynamic one-hour session you’ll learn all the essentials:

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Topics: LMS, Analytics & Metrics, Customer Success, Integrations, Webinars & Events

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