Skilljar Blog

[Webinar] The Art & Science of Effective Customer Onboarding

Posted by

Rachel Martinez
Rachel Martinez on Dec 5, 2017 5:30:00 AM

Customer onboarding is both an art and a science. To succeed, you need to find the right balance between a creative content strategy and a data-driven approach.

Rely too much on the right side of your brain, and you may be in danger of providing customers with safe, but stale messaging. Lean too far left, and how will you ever know the true impact of your program?

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Topics: LMS, Analytics

How to Convince Your CFO to Buy an LMS

Posted by

Matt Buchan
Matt Buchan on Nov 29, 2017 5:30:00 AM

It's become increasingly clear that training is critical to drive customer success and build on the lifetime value (LTV) of customers. And there are a number of tools that can help companies provide the right education to the right users. But of course, these tools are not often free.

Training professionals may understand why it makes sense to invest in this area. However, it’s not always easy to get other stakeholders on board. If you want your CFO to approve investing real dollars in yet another software tool, you need to build an effective business case.

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Topics: LMS, Analytics

The Ultimate LMS Project Planning Template

Posted by

Rachel Martinez
Rachel Martinez on Nov 21, 2017 5:30:00 AM

Looking to implement a learning management system (LMS), but not sure where to start? You’re not alone. If you haven’t been through this process before, it can be overwhelming to think about the number of tasks your team needs to accomplish before you can launch.

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Topics: LMS

3 Benefits of Integrating Your LMS With Certifications

Posted by

Rachel Martinez
Rachel Martinez on Nov 15, 2017 5:30:00 AM

We recently released the eBook "How to Align Customer Training With Certifications," where we discussed how training professionals have merged learning and certifications at their companies. Today's post is about the benefits of doing so.

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Topics: Training, LMS

xAPI: The Hype and the Reality

Posted by

Rachel Martinez
Rachel Martinez on Nov 14, 2017 5:30:00 AM

If you’re in the eLearning industry, you’ve probably heard the recent buzz around xAPI (sometimes referred to as Experience API or Tin Can). According to Advanced Distributed Learning (ADL), it lets applications share data about human performance, including quiz scores, performance in a mobile app, and whether someone has read an article or watched a training video.

That may sound better than using SCORM files, but is it really worth the hype?

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Topics: LMS, Analytics

Creating a Customer-Centric Salesforce LMS Strategy

Posted by Sandi Lin on Nov 8, 2017 5:30:00 AM

As a CRM, Salesforce’s goal is to help you effectively manage customer relationships. However, when a new customer account is signed, Salesforce only has information on the sales and buying contacts at an organization, not necessarily the ultimate end users of the product.

This presents a significant challenge for professionals in the customer training, success, and enablement industry. How do you get behavioral data on your actual customers (the product’s end users) into Salesforce to better personalize customer messaging, understand adoption, and report on customer health?

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Topics: Training, LMS, Integrations, Advanced Topics

Innovation (or Lack Thereof) in the LMS Industry

Posted by Sandi Lin on Sep 6, 2017 5:30:00 AM

If you’re unhappy with your LMS, you’re in good company. The Learning Management System (LMS) is one of the oldest and most hated categories in enterprise software. According to a recent report from the eLearning Guild, fully one-third of organizations are “dissatisfied” or “very dissatisfied” with their LMS. In addition, over half of organizations are planning to change their LMS within the next year, and 89% within the next three years.

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Topics: LMS

The Problem with Using a Higher Ed LMS for Customer Training

Posted by

Hong Chau
Hong Chau on Aug 9, 2017 5:30:00 AM

Customer training platforms are not the traditional K-12 or even Higher Ed learning management system (LMS). They often offer functionality that many academically-focused platforms ignore. In this post, we’ll outline a few key differences between the academic and the extended-enterprise LMS, and highlight why they matter.

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Topics: Training, LMS, User Management

What's Your Training Team's Philosophy? Adoption vs. Revenue

Posted by Erynn Williams on Jul 27, 2017 5:30:00 AM

What is your training team’s philosophy? In other words, is your customer training program focused on product adoption or driving revenue? And how, exactly, does your team define a successful customer training experience? 

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Topics: Training, LMS

5 Signs It's Time to Revamp Your Customer Training Strategy

Posted by Erynn Williams on Mar 23, 2017 5:30:00 AM

It’s an unfortunate tendency in the training industry to create a strategy, build the courses, and then never touch them again after they’ve been published. This toxic habit of allowing for static training courses can be lethal to your training program, especially if the courses are neither mandatory nor free.

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Topics: Training, Instructional Design, LMS, Course Management

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