Skilljar Blog

How to Scale Customer Onboarding

Posted by Sandi Lin on January 12, 2016

Customer onboarding is a increasingly important part of long-term customer success, yet is also one of the most difficult components for a customer success organization to scale.

As your customer base grows, it becomes more challenging to deliver a consistently excellent customer onboarding experience. Your customer success managers (CSMs) are spending an increasing amount of time on basic activities, your customers are clamoring for more onboarding resources (particularly SMBs), and you have a finite headcount with which to support them.

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If these sound like familiar challenges, check out our newest eBook - "How to Scale Customer Onboarding." WIth this free download, you'll learn how on-demand training is a powerful and proactive way to support new customers.

You will learn:

  1. How on-demand training can speed up the onboarding process
  2. How to use online content to increase training effectiveness
  3. How to improve training ROI

This scalable approach enables you to help more customers reach the critical first step of seeing demonstrated value from your product. To learn more, download our free Customer Onboarding ebook today!

   Free Checklist - Download Now

Topics: Training, Customer Success

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