We're excited to announce that Skilljar has received the highest Skyhigh CloudTrustTM rating of Enterprise-Ready for our LMS platform. Receiving the Enterprise-Ready rating demonstrates that Skilljar fully satisfies the most stringent requirements for data protection, identity verification, service security, business practices, and legal protection.
Topics: LMS
At Skilljar, we spend a lot of time thinking about customer onboarding and success. Even after our customers have successfully launched on the Skilljar platform, there are many reasons why we'd like to stay in close touch.
Earlier this year, we started doing proactive Quarterly Business Reviews (QBRs) with select customers who are "post-launch" with Skilljar. These 60-minute sessions are an opportunity for us to learn more about our customers' upcoming business goals, get feedback on our product roadmap, and share best practices.
This post describes the typical agenda and template that Skilljar uses for our QBRs. Major kudos to the Preact team who created the master template that we use.
Topics: Customer Success
Salesforce integration is one of the top asks from Skilljar’s customers. Since Skilljar’s training platform (aka learning management system) accelerates product onboarding and customer success, it makes total sense for our customers to combine Skilljar training and certification data with the Salesforce CRM.
We began working on a native Salesforce integration earlier in 2015. At the time, we were loosely familiar with Salesforce as a sales tool, and for implementing Single Sign On via SAML (reusing Salesforce credentials to log into Skilljar). But otherwise, we had very little background on the Salesforce ecosystem or the AppExchange.
Because we were new to the Salesforce ecosystem, we’ve found the ISV approval process to be very challenging to navigate. This post summarizes our lessons learned.
Topics: Integrations
The majority of our team most recently worked at Amazon.com before joining Skilljar, including myself and my co-founder Jason. We're frequently asked what skills we learned at Amazon that are transferable to startups. If you're wondering whether it's worth joining a large company when your long-term goal is really to become a startup founder, this post is for you.
Nothing prepares you for a startup except having done it before. This is probably why investors value previous startup experience so highly. Even then, there are many tactical aspects that change with time or don't have "right" answers, like what fundraising deal structures are in vogue, or when to hire a VP sales (there are already plenty of opinions you can read on these tactical topics). This post focuses on the macro themes of how Amazon did, and didn't, prepare us to be startup founders.
We are excited to announce our latest integration partner, Influitive. Influitive provides advocate marketing software for B2B companies, making it easy to reward customers for actions like writing a product review, completing a survey, or attending a user conference. Since Skilljar is enabling our clients to accelerate onboarding and training for their users, it's a natural extension to reward customers for completing training.
Skilljar does have some built-in functionality around rewards, such as awarding credits/points, however a sophisticated advocacy system like Influitive provides a complete solution for customer rewards beyond training. We are proud to integrate seamlessly with best-of-breed systems so our mutual clients can create even more powerful solutions.
At Skilljar, we’re excited to be hiring for a variety of positions in sales, marketing, product, and engineering.
Getting a job at a startup is very different from getting a job at a large company. I’ve now conducted hundreds of interviews at Amazon.com and Skilljar, so I’ve seen both sides, and have a unique perspective on the differences.
Read on for actionable tips on how to get a job at an early-stage, VC funded tech startup like Skilljar.
Sales, marketing, and development teams have had their own software stacks for years.
In all of these cases, there are dozens (if not hundreds!) of software tools that are combined to create a complete and robust supporting software stack.
Customer success management, however, is a fairly new discipline that is still in its infancy when it comes to software. Customer success combines elements of account management, customer relationship management (CRM), onboarding, training, implementation, and support in order to help customers successfully adopt and use a product in the long-term.
What are the must-have software tools in a modern customer success stack? Read on to find out!
We are excited to announce today that Trilogy Equity Partners has led a $2.6M investment in Skilljar, with participation from our existing investors. As part of the investment, Amy McCullough has joined our board of directors, and Chuck Stonecipher has joined as a board observer. For more info, see the press release or this article in Geekwire.
We are proud to announce that Skilljar's customer training platform is an official certified partner in the Okta Application Network (OAN). While we have already supported Okta for several months, being part of the official OAN means that companies can now add Skilljar Single Sign On (SSO) through the Okta administrator dashboard, and the process is also more streamlined.
Should you offer course certificates for your online training course? There are great reasons to do so, even if your training course is not compliance-oriented nor accredited in a licensed profession. Certificates range from simple certificates of completion, to social certificates, to proctored and verified certificates.