Skilljar Blog

Creating a Customer-Centric Salesforce LMS Strategy

Posted by Sandi Lin on Nov 8, 2017 5:30:00 AM

As a CRM, Salesforce’s goal is to help you effectively manage customer relationships. However, when a new customer account is signed, Salesforce only has information on the sales and buying contacts at an organization, not necessarily the ultimate end users of the product.

This presents a significant challenge for professionals in the customer training, success, and enablement industry. How do you get behavioral data on your actual customers (the product’s end users) into Salesforce to better personalize customer messaging, understand adoption, and report on customer health?

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Topics: Training, LMS, Integrations, Advanced Topics

Why Your LMS Needs to Integrate With Salesforce

Posted by Sandi Lin on Sep 14, 2016 5:30:00 AM

At Skilljar, we understand that your business relies on Salesforce as the source of record for all customer data. Our Salesforce integration puts the LMS data you need right into your CRM, in real time, to increase your team’s efficiency and create a flawless customer training experience. When your team runs on Salesforce, you can accelerate results by seamlessly integrating your LMS and CRM, with the ultimate goal of improving your product adoption and long-term revenue.

In this blog post, we discuss the specific benefits of integrating your LMS with Salesforce.

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Topics: LMS, Integrations, Advanced Topics

How to Integrate Training with Communities

Posted by Sandi Lin on Jun 30, 2016 5:30:00 AM

Many companies offer a variety of education options for their customers and partners. Resources include self-serve knowledge articles, self-paced training, instructor-led training, discussion forums, in-app messaging, email newsletters, and conferences.

Since Skilljar helps companies create beautiful customer training experiences backed by data, we are frequently asked on best practices for seamless experiences. This article provides key tips and ideas for integrating training with communities.

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Topics: Training, Integrations

Skilljar for Salesforce Launches on the Salesforce AppExchange

Posted by Sandi Lin on Feb 17, 2016 10:51:54 AM

Today, we announced the general availability of our Salesforce integration on the Salesforce AppExchange. This enables our joint customers to easily view training and certification data, build consolidated reporting dashboards, and trigger smooth training workflows -- all directly from within Salesforce. With this integration, customers are able to seamlessly access onboarding, training, and learning plans in Skilljar's learning management system (LMS), create a complete view of their Salesforce customer relationships, and further accelerate customer success.

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Topics: Integrations

Skilljar Joins Microsoft Azure Marketplace with Active Directory Integration

Posted by Sandi Lin on Feb 4, 2016 8:43:07 AM

Today, we announced our partnership with Microsoft Azure Marketplace. This integration enables Active Directory users to seamlessly access onboarding, training, and learning plans in Skilljar's learning management system.

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Topics: Integrations

Pioneer Square Food Trucks: Integrating Twitter and Slack via Zapier

Posted by Sandi Lin on Jan 12, 2016 11:18:52 AM

At our Pioneer Square office, we like being able to see the rotating food trucks in Occidental Park. We're likely moving soon, and won't have direct line-of-sight into our daily lunch options.

Solution? We've set up a new Twitter feed that automatically alerts us to the daily food trucks available. Subscribe here: https://twitter.com/psqfoodtrucks

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Topics: Zapier, Integrations

Skilljar Joins Marketo LaunchPoint to Help Leading Enterprises Scale Customer Training

Posted by Sandi Lin on Jan 6, 2016 9:53:47 AM

We're excited to announce our offical partnership with Marketo LaunchPoint™, the most complete ecosystem of marketing solutions. The technology partnership enables seamless integration of Skilljar's fast-growing customer training solution with Marketo's engagement marketing platform.

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Topics: Integrations

4 Lessons From Becoming a Salesforce ISV Partner

Posted by Sandi Lin on Nov 17, 2015 7:00:00 AM

Salesforce integration is one of the top asks from Skilljar’s customers. Since Skilljar’s training platform (aka learning management system) accelerates product onboarding and customer success, it makes total sense for our customers to combine Skilljar training and certification data with the Salesforce CRM. 

We began working on a native Salesforce integration earlier in 2015. At the time, we were loosely familiar with Salesforce as a sales tool, and for implementing Single Sign On via SAML (reusing Salesforce credentials to log into Skilljar). But otherwise, we had very little background on the Salesforce ecosystem or the AppExchange. 

Because we were new to the Salesforce ecosystem, we’ve found the ISV approval process to be very challenging to navigate. This post summarizes our lessons learned.

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Topics: Integrations

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