Skilljar Blog

[Webinar] Customer Education Meets Customer Success

Posted by

Rachel Martinez
Rachel Martinez on Jan 30, 2018 5:30:00 AM

Join John Leh, CEO and Lead Analyst at Talented Learning, and Sandi Lin, CEO and Co-Founder at Skilljar, as they explain why and how your organization can realize powerful results by combining the power of a modern customer-focused learning platform with Salesforce. In this dynamic one-hour session you’ll learn all the essentials:

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Topics: LMS, Analytics & Metrics, Customer Success, Integrations, Webinars & Events

Increasing Operational Efficiency With Customer Education

Posted by

Molly Barber
Molly Barber on Jan 23, 2018 8:00:00 AM

When you're looking for an LMS for customer training, maybe you start with simple goals around scaling your program, but once implemented, it's easy to see how a solid customer education program increases operational efficiency, drives revenue and product adoption, and helps raise brand awareness.

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Topics: Training, LMS, Analytics & Metrics, Customer Success, Integrations

3 Benefits of Integrating Your LMS With Certifications

Posted by

Rachel Martinez
Rachel Martinez on Nov 15, 2017 5:30:00 AM

We recently released the eBook "How to Align Customer Training With Certifications," where we discussed how training professionals have merged learning and certifications at their companies. Today's post is about the benefits of doing so.

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Topics: Training, LMS, Integrations

Creating a Customer-Centric Salesforce LMS Strategy

Posted by Sandi Lin on Nov 8, 2017 5:30:00 AM

As a CRM, Salesforce’s goal is to help you effectively manage customer relationships. However, when a new customer account is signed, Salesforce only has information on the sales and buying contacts at an organization, not necessarily the ultimate end users of the product.

This presents a significant challenge for professionals in the customer training, success, and enablement industry. How do you get behavioral data on your actual customers (the product’s end users) into Salesforce to better personalize customer messaging, understand adoption, and report on customer health?

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Topics: Training, LMS, Integrations, Advanced Topics

How to Align Customer Training With Certifications

Posted by

Rachel Martinez
Rachel Martinez on Nov 7, 2017 5:30:00 AM

If you're struggling with delivering a cohesive customer training certification program, you're not alone. From strategy to systems to job functions, it's time for us to reassess how learning and certifications are delivered together.

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Topics: Training, Integrations, Advanced Topics

Why Your LMS Needs to Integrate With Salesforce

Posted by Sandi Lin on Sep 14, 2016 5:30:00 AM

At Skilljar, we understand that your business relies on Salesforce as the source of record for all customer data. Our Salesforce integration puts the LMS data you need right into your CRM, in real time, to increase your team’s efficiency and create a flawless customer training experience. When your team runs on Salesforce, you can accelerate results by seamlessly integrating your LMS and CRM, with the ultimate goal of improving your product adoption and long-term revenue.

In this blog post, we discuss the specific benefits of integrating your LMS with Salesforce.

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Topics: LMS, Integrations, Advanced Topics

How to Integrate Training with Communities

Posted by Sandi Lin on Jun 30, 2016 5:30:00 AM

Many companies offer a variety of education options for their customers and partners. Resources include self-serve knowledge articles, self-paced training, instructor-led training, discussion forums, in-app messaging, email newsletters, and conferences.

Since Skilljar helps companies create beautiful customer training experiences backed by data, we are frequently asked on best practices for seamless experiences. This article provides key tips and ideas for integrating training with communities.

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Topics: Training, Integrations

Skilljar for Salesforce Launches on the Salesforce AppExchange

Posted by Sandi Lin on Feb 17, 2016 10:51:54 AM

Today, we announced the general availability of our Salesforce integration on the Salesforce AppExchange. This enables our joint customers to easily view training and certification data, build consolidated reporting dashboards, and trigger smooth training workflows -- all directly from within Salesforce. With this integration, customers are able to seamlessly access onboarding, training, and learning plans in Skilljar's learning management system (LMS), create a complete view of their Salesforce customer relationships, and further accelerate customer success.

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Topics: Integrations

Skilljar Joins Microsoft Azure Marketplace with Active Directory Integration

Posted by Sandi Lin on Feb 4, 2016 8:43:07 AM

Today, we announced our partnership with Microsoft Azure Marketplace. This integration enables Active Directory users to seamlessly access onboarding, training, and learning plans in Skilljar's learning management system.

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Topics: Integrations

Pioneer Square Food Trucks: Integrating Twitter and Slack via Zapier

Posted by Sandi Lin on Jan 12, 2016 11:18:52 AM

At our Pioneer Square office, we like being able to see the rotating food trucks in Occidental Park. We're likely moving soon, and won't have direct line-of-sight into our daily lunch options.

Solution? We've set up a new Twitter feed that automatically alerts us to the daily food trucks available. Subscribe here: https://twitter.com/psqfoodtrucks

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Topics: Integrations

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