Skilljar Academy Official Launch

Posted by

Damani Musgrave
Damani Musgrave on November 19, 2018

 

Introducing Skilljar Academy

We’re excited to announce the launch of Skilljar Academy! Skilljar Academy is your guide for launching or expanding your training program on Skilljar. Whether you’re an expert or just getting your feet wet, you’ll find tons of guidance, information, and best practices.  

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Topics: Skilljar Academy

Introducing Skilljar’s Zoom Integration: Create and Manage your Zoom Live Training Events Directly from Skilljar

Posted by Gregory Buehler on October 23, 2018

When customer education teams design programs to successfully onboard, engage, and retain customers, they have three types of training to choose from: self-paced, online training; live, instructor-led training (in-person or virtual); or a blend of both self-paced and instructor-led training.

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Topics: Integrations, Features, Skilljar News & Press

Now Available: Language Packs

Posted by Aizat Murtaza on October 1, 2018

Skilljar powers customer training programs at some of the fastest growing companies around the world such as Cisco, Procore, and Zendesk. As part of this growth, our customers are expanding their reach globally, and looking to create the best training experiences in local languages for their customers.

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[Webinar] How Zenefits Uses a Customer Enablement Tech Stack to Drive Adoption

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on September 20, 2018

 

The Education Services team at Zenefits was looking to provide easily accessible and immediately usable education offerings to drive customer adoption and engagement. The company addressed this challenge by connecting the technologies powering its training, support, and customer advocacy programs into an ecosystem for customer enablement. This ecosystem has made it simpler for customers to onboard, and for the Zenefits team to maximize and measure the net impact of their initiatives.

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Topics: LMS, Analytics & Metrics, Webinars & Events, Customer Success

[Webinar] Driving Customer Health Through Education

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on August 28, 2018

How actionable is your customer education data? And are you combining it with other business metrics to uncover the impact of your training program? Innovative Education Services teams are integrating their Customer Training Platform (CTP) and CRM systems to uncover valuable insights, and answer mission-critical business questions.

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Topics: LMS, Analytics & Metrics, Webinars & Events

What is the Organizational Structure of Education Services?

Posted by

Rachel Martinez
Rachel Martinez on August 15, 2018

At Skilljar, we spend a lot of time speaking with customer training professionals at a variety of different companies. Among other industry trends, we’re always curious to hear about the structure of their teams.

What does a successful Education Services team look like today? What are the goals and responsibilities of each team member? In this blog post, we’ll outline a few ways other Education Services teams have structured their departments. We hope it helps provide some insight, as you continue to build out your own team.

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Topics: Training

Training Tips with Adam Avramescu, Checkr

Posted by

Rachel Martinez
Rachel Martinez on August 14, 2018

In this edition of our Training Tips series, we asked Adam Avramescu from Checkr to share his insights about customer training!

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Topics: Training, Customer Success, Training Tips

[Case Study] How Procore Streamlined Customer Onboarding

Posted by

Rachel Martinez
Rachel Martinez on August 8, 2018

Is your Customer Success team able to spend their time effectively? Or are they overwhelmed by a high-touch customer onboarding process?

Procore Technologies provides cloud-based construction software to clients across the globe. Using its award-winning suite of project management tools, hundreds of thousands of registered Procore users manage all types of construction projects including industrial plants, office buildings, apartment complexes, university facilities, retail centers, and more.

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Topics: Training

5 Learning Paths that Guide Customers Toward Success

Posted by

Rachel Martinez
Rachel Martinez on August 7, 2018

How are customers navigating your training portal? Is it easy for them to find relevant information, or do they click around, then leave out of frustration?

One way to ensure customers access the right resources is by creating targeted learning paths.

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Topics: Training

3 Key Findings from the 2018 Customer Success Industry Report

Posted by

Rachel Martinez
Rachel Martinez on August 1, 2018

We recently hosted a webinar with Jamey Jeff, Managing Director at Coastal Cloud. In the webinar, we asked Jamey about early findings from the Coastal Cloud Customer Success Industry Report.

Now that the report is live, we’re excited to share a few key insights with you.

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Topics: Training, Customer Success

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