Skilljar Blog

Food for Thought: What’s Your Primary Customer Onboarding Model?

Posted by

Rachel Martinez
Rachel Martinez on Jan 10, 2018 5:30:00 AM

Have you ever heard someone say, “We don’t need customer training; our product is easy enough to understand”?

Yes, your product may be designed well. No, this does not mean your users will understand how to get the most value out of it without an effective onboarding program in place. 

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Topics: Training

Skilljar Receives “Best Customer LMS” in the 2017 Talented Learning LMS Awards

Posted by

Rachel Martinez
Rachel Martinez on Jan 9, 2018 5:30:00 AM

SEATTLE - Skilljar, a cloud-based learning management system (LMS) platform for enterprises and their customers, announced today that it has been named the “Best Customer LMS” in the 2017 Talented Learning LMS Awards.

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Topics: Training, LMS, Skilljar News & Press

Customer Training Predictions for 2018

Posted by

Rachel Martinez
Rachel Martinez on Jan 3, 2018 5:30:00 AM

Another year has come and gone. Now, it’s time to plan for 2018. Of course, you can (and should) base your strategy on the status of your own customer training program. But if you want to stay ahead of the curve, you also need to understand industry-wide trends. That’s where we come in.

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Topics: Training, LMS

10 Tips to Make Mobile Learning Great

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on Jan 2, 2018 5:30:00 AM

Did you know that 72% of people in the U.S. have a smartphone? And yet, only about 9% of learning on Skilljar is happening on mobile phones, and about 4% on tablets.

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Topics: Creating Content

Skilljar Wins Third Consecutive Brandon Hall Award - Best Advance in Learning Management Technology for External Training

Posted by

Rachel Martinez
Rachel Martinez on Dec 27, 2017 5:30:00 AM

SEATTLE - Skilljar, a cloud-based Learning Management System (LMS) for enterprises and their customers, announced today that for the third year in a row, Brandon Hall Group has awarded them Silver for excellence in the “Best Advance in Learning Management Technology for External Training” category.

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Topics: Training, LMS, Skilljar News & Press

Customer Training Goals for 2018

Posted by

Rachel Martinez
Rachel Martinez on Dec 26, 2017 5:30:00 AM

This time of year, many people makes resolutions to eat healthier, exercise more, or learn a new skill. Then a few months later...they’re back to their old habits. The same is true for customer training teams.

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Topics: Training

Training Tips with Sarah Bedrick, HubSpot (Part 2)

Posted by

Rachel Martinez
Rachel Martinez on Dec 20, 2017 5:30:00 AM

In last month's Training Tips series, we asked Sarah Bedrick, founding team member of HubSpot Academy and their former Certifications Program Manager, to share some of her insights and tips about how they trained customers on the HubSpot Academy team. Continue reading to see her answers to two more questions!

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Topics: Training, Customer Success, Training Tips

Recap: Customer Education Challenges & Solutions

Posted by

Rachel Martinez
Rachel Martinez on Dec 19, 2017 5:30:00 AM

On Thursday, December 14, Skilljar hosted the inaugural Seattle Customer Education Meetup. It was a huge success - thank you to everyone who attended!

We kicked off the night with a panel discussion where experts from Gainsight, Payscale, Smartsheet and Outreach shared insights around their top challenges and ways that they've overcome them. Then, we moved to a roundtable format to continue the conversations with everyone.

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Topics: Training

5 Steps to High Quality Software Tutorials

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on Dec 13, 2017 5:30:00 AM

Video is proven to be an effective means of training customers, and software tutorials lend themselves especially well to video. You don’t need an expensive setup, and you don’t even have to appear on camera. While you may be afraid to get started with video, with a little planning, it’s simple to get up and running with video tutorials.

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Topics: Creating Content

Your Customer Training RFP: a Template for LMS Selection

Posted by

Rachel Martinez
Rachel Martinez on Dec 12, 2017 5:30:00 AM

You understand the value of customer training, and are ready to invest in a learning management system (LMS). Now, how do do you find the right fit?  

After conducting some initial research, you may want to submit a request for proposal (RFP). In this blog post, we’ll outline what an RFP is, why they’re beneficial, and how this template can help you choose an LMS that meets your team’s specific training needs.

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Topics: LMS

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