Your Guide to the 2019 Customer Success and Training Conferences

Posted by Skilljar team on January 14, 2019

With so many events competing for your attention in 2019, it can be difficult to figure out which conferences are the right ones for you and your team. If you are looking for the best customer success, customer training, and customer marketing conferences of 2019, you’ve come to the right place. Here’s a handy guide to the upcoming events.

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Topics: Customer Success, Training, Webinars & Events

Having a "Ruff" Week? Take a Look at these Paw-some Skilljar Stats!

Posted by

Laura Miller
Laura Miller on January 10, 2019

Here at Skilljar, we’ve got an ongoing com-paww-tition that might just turn your week around.

Over the past year, the Skilljar team has grown by leaps and bounds, with purr-fessionals joining us from all walks of life. And we’re paws-itively thrilled with our progress!

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Topics: Features

Our Favorite New Features of 2018

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on December 31, 2018

Skilljar launched so many new features in 2018 that we couldn't resist taking a moment to pick favorites! I asked some colleagues here at Skilljar what their favorites were -- here's what they said. 

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Topics: Features

Skilljar Wins Fourth Consecutive Brandon Hall Group Excellence in Technology Award

Posted by Skilljar team on December 13, 2018

Skilljar, the leading Customer Training Platform for enterprises, today announced that it has won a Brandon Hall Group Excellence in Technology Award for the fourth consecutive year. Skilljar was awarded silver in the Best Advance in Learning Management Technology for External Training category.

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Topics: Skilljar News & Press

The New Formula for Customer Onboarding:Preventing Customer Churn and Driving Product Adoption

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on December 12, 2018

Webinar Date and Time: Thursday, January 17th, 10AM Pacific

Failed onboarding is the number-one source of customer churn, and a common problem for customer success leaders. When it comes to customer onboarding, there’s no one-size-fits-all approach, but that shouldn’t stop you from forming an effective onboarding strategy. Using a number of key variables that inform your education strategy and program design, you can build a program that consistently drives product adoption and value attainment among accounts and users.

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Topics: Webinars & Events

Customer Education Careers - January 2019

Posted by Skilljar team on December 7, 2018


At Skilljar, we are frequently asked for candidate referrals in customer education. Here's a quick roundup of open opportunities that have come our way (in no particular order). 

Have an opening you'd like us to post? Let us know at marketing@skilljar.com or in the comments!

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Topics: careers

4 Ways to Use Optional Lessons to Build a More Flexible Learning Experience

Posted by Aizat Murtaza on December 3, 2018

Skilljar recently released optional lessons, which are lessons that appear in courses, but aren’t required to complete a course. Any lesson type (e.g. text, Live Training, SCORM) can be set as optional. This gives you the ability to add supplementary content like surveys and reference material, while providing learners the flexibility to choose which lessons they want to view. And since your course completion rate will only calculate the completion of required lessons, you can more accurately see the completion rate of the lessons you want your learners to take.

Here are a few ways to use optional lessons to improve your training program!

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Topics: Features

Upcoming Webinar with TechSmith: Building a Customer Learning Destination with Video

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on November 27, 2018

Check out the details for our upcoming webinar with TechSmith about TechSmith Academy and Camtasia Certification programs. 

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Topics: Webinars & Events, Marketing, Instructional Design

4 Benefits of Integrating Customer Education and Support Technologies

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on November 27, 2018

The market is full of products designed to communicate with one another, so it’s perfectly reasonable to expect the sophisticated software running your customer education and support services to communicate with one another too. Yet for some reason, so many of us are still using dated and legacy business systems that don’t integrate, and house customer engagement data in silos.

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Topics: Features, Customer Success, Integrations

Skilljar Hosts Leaders in Customer and Partner Education at Inaugural Conference

Posted by Aashish Dhamdhere on November 20, 2018

SEATTLE--()--Skilljar, the leading Customer Training Platform for enterprises, recently wrapped up its inaugural customer conference, Skilljar Connect 2018. Over 150 executives from more than 40 companies came together to share best practices and deep insights about customer and partner training. The companies represented at Connect 2018 included Autodesk, Avalara, Cisco, MapR, Zuora, Zendesk, and more.

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Topics: Skilljar News & Press

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