Skilljar Blog

3 Tips for Prioritizing Content Updates

Posted by

Damani Musgrave
Damani Musgrave on July 25, 2018

Software tools are ever improving, constantly delivering value in new ways. So, too, must training content. Just like old bread, stale content is easy to spot and turns people off. As discussed in a previous article, customer training is strongly correlated with renewal, product adoption, and feature expansion. Making thoughtful updates to your training content maximizes these benefits by ensuring your customers are consuming material that is top-quality and most relevant to their needs.  

Read More

Topics: Training

[Webinar Recap] Learning Management Redefined: the Benefits of a Customer Training Platform

Posted by

Rachel Martinez
Rachel Martinez on July 24, 2018

Is your legacy HR training system compromising your customer training efforts? Today, companies like Cisco, Snowflake and Zuora are investing in technologies that are purpose-built for customer education. As a result, they can effectively drive product adoption, retention and customer success.

In our latest webinar with Training Industry, we sat down with customer onboarding and engagement expert, Donna Weber, to discuss the key benefits of a Customer Training Platform (CTP).

Continue reading for a few key takeaways:

Read More

Topics: Webinars & Events

Training Tips with Tom Win, Greenhouse

Posted by

Rachel Martinez
Rachel Martinez on July 18, 2018

In this edition of our Training Tips series, we asked Tom Win from Greenhouse to share his insights about training and instructional design!

Read More

Topics: Training, Customer Success, Training Tips

What are the Traits of a Successful Instructional Designer?

Posted by

Rachel Martinez
Rachel Martinez on July 17, 2018

In this blog series, we’re drawing on the expertise of Skilljar’s very own Customer Success team. They’ve helped countless teams launch successful customer training programs, and have some great insights to share. Stay tuned for new Q&As each month!

So far, we’ve dug into what training teams overlook when launching an LMS, traits you should look for when hiring a customer trainer, and how to surface training goals across the organization. This month, the question is:

"What are the traits of a successful instructional designer?"

Read More

Topics: Training

What Is a Customer-Centric LMS?

Posted by

Rachel Martinez
Rachel Martinez on July 11, 2018

According to the Brandon Hall Group, only about one-third of companies are absolutely sure they will renew with their current learning management system (LMS) provider, and 38% are actively looking to replace their solution. 

If you’re surprised by this fact, consider that the LMS was originally designed for internal use cases. They were built to align with the needs of Human Resources (HR), not customer training teams.

So, what makes an LMS truly customer-centric? Continue reading to learn more:

Read More

Topics: Training, LMS

3 Reasons to Integrate Your LMS & CRM

Posted by

Rachel Martinez
Rachel Martinez on July 10, 2018

Customer training rarely exists in a vacuum. If you want to engage the right customers at the right time, you likely need support from different teams, which need access to the same data set. How can you make this process as easy and painless as possible?  

In this blog post, we’ll walk you through three ways customer training teams can address this issue by integrating their LMS with their CRM.

Read More

Topics: Integrations, Training

9 Examples to Inspire Your Customer Training Business Offerings

Posted by

Rachel Martinez
Rachel Martinez on July 3, 2018

Should you offer paid training? What about certifications or live training? What type of lesson pathways make sense for your audience?

If you already know how you’d answer these questions, you’re in great shape! But if you need a little extra inspiration for your training strategy, we’ve got you covered.

Read More

Topics: Training

Training Tips with Daniel Quick, Asana

Posted by

Rachel Martinez
Rachel Martinez on June 27, 2018

In this edition of our Training Tips series, we asked Daniel Quick from Asana to share his insights and tips about training customers!

Read More

Topics: Training, Customer Success, Training Tips

[Infographic] Educated Customers: Better Bottom Line

Posted by

Rachel Martinez
Rachel Martinez on June 20, 2018

If you’re a customer training professional, you may understand that the right training strategy can have a huge impact on your company’s bottom line. But, do you have relevant data to present to senior leadership? To build an effective business case for customer training, you need more than just anecdotal evidence.  

This infographic can help. Did you know:

  • 28% of deployed software goes unused?
  • 71% of B2B customers are indifferent or actively disengaged?
  • 80% of enterprise training is still done in person, but often with enormous travel and facilities expenses?
Read More

Topics: Training, Analytics & Metrics

[Panel Discussion Recap] Customer Education: a Driver for Engagement & Retention

Posted by

Rachel Martinez
Rachel Martinez on June 19, 2018

*This post was updated on 6/18/18

In our latest webinar, a panel of experts from Avalara, Chromatic Content, and Quick Base shared their insights around driving engagement and retention through customer education.

Continue reading for a few key takeaways:

Read More

Topics: Webinars & Events

Subscribe to Skilljar's Blog

Join thousands of training professionals! Get Skilljar's latest articles straight to your inbox. Enter your email address below:

Subscribe to Email Updates

Follow Skilljar

Recent Posts