Skilljar Blog

[Webinar Recap] 2018 Customer Journey Trends: a Q&A with Coastal Cloud

Posted by

Rachel Martinez
Rachel Martinez on May 15, 2018 5:30:00 AM

*This post was updated on 5/14/18

Where does your customer onboarding program stand, and how does it compare to others at companies of a similar size? How are different SaaS companies thinking about measuring customer value?

In our latest webinar, we discussed early findings from the Coastal Cloud Customer Success Industry Report, featuring insights gathered from in-depth conversations with more than 40 Customer Success leaders.

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Topics: Webinars & Events

Designing Training Like a Product Manager, Part 1: Writing User Stories and Personas

Posted by Skilljar team on May 9, 2018 5:30:00 AM

By: Christina Ravaglia

Trainers and doc writers are really product managers, where their product is information and their user is the training audience.

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Topics: Training

[Webinar Recap] Why Every Tech Company Needs a Customer Enablement Program

Posted by

Rachel Martinez
Rachel Martinez on May 8, 2018 5:30:00 AM

*This post was updated on 5/7/18

Imagine that your company has spent countless hours and resources to close a deal. Then one year later, that account churns. Before you start pointing fingers, it’s important to recognize that today’s customers have more choices than ever before. If you want to keep their business, you need to set them up for success from day one. So, what can you do?

In our latest webinar, Skilljar’s own Linda Schwaber-Cohen discussed this issue, and how companies today are addressing it through effective customer enablement.

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Topics: Webinars & Events

What Traits Should You Look for When Hiring a Customer Trainer?

Posted by

Rachel Martinez
Rachel Martinez on May 2, 2018 5:30:00 AM

In this blog series, we’re drawing on the expertise of Skilljar’s very own Customer Success team. They’ve helped countless teams launch successful customer training programs, and have some great insights to share. Stay tuned for new Q&As each month!

“What traits should you look for when hiring a customer trainer?”

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Topics: Training

Are Your Customers Fair-Weather Fans?

Posted by

Rachel Martinez
Rachel Martinez on May 1, 2018 5:30:00 AM

I’ll be the first to admit: I’m a fair-weather fan. I’ve gone to quite a few baseball games, and will cheer for my favorite team (but only when they’re winning). Unfortunately, this same concept may apply to your customers, and how they interact with your brand.

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Topics: Training

What is Partner Training?

Posted by

Rachel Martinez
Rachel Martinez on Apr 25, 2018 5:30:00 AM

If someone is looking to buy your software, it shouldn’t matter whether they work with you, or a member of your partner program. The customer experience should be the same. Unfortunately, this is not always the case.

Enter partner training.

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Topics: Training

Training Tips with Doug McDaniel, Engagio

Posted by

Rachel Martinez
Rachel Martinez on Apr 18, 2018 5:30:00 AM

In this edition of our Training Tips series, we asked Doug McDaniel from Engagio to share his insights and tips about training customers!

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Topics: Training, Customer Success, Training Tips

5 Steps to Successful Customer Onboarding

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on Apr 17, 2018 5:30:00 AM

Here at Skilljar, we spend a lot of time working with companies who are onboarding customers. Given our experience in this area, we wanted to share some essential principles for great customer onboarding.

In the SlideShare below, we’ll touch on what we like to call the 5 Ms: 

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Topics: Training

What Do Customer Training Teams Overlook When Planning a Launch?

Posted by

Rachel Martinez
Rachel Martinez on Apr 11, 2018 5:30:00 AM

In this blog series, we’re drawing on the expertise of Skilljar’s very own Customer Success team. They’ve helped countless teams launch successful customer training programs, and have some great insights to share. Stay tuned for new Q&As each month!

First up: “What do customer training teams overlook when planning a launch?”

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Topics: Training

How the Karmak eLearning Team Used Sprint Planning to Tackle Their Mammoth Project

Posted by Skilljar team on Apr 10, 2018 5:30:00 AM

By: Joe Healy & Ezzy Schesvold

The Karmak eLearning team faced a mammoth project. We were in the process of revamping all 300
individual pieces of coursework in our learning management system, and frankly, we were struggling.

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Topics: Training

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