Skilljar Blog

What Is a Customer-Centric LMS?

Posted by

Rachel Martinez
Rachel Martinez on July 11, 2018

According to the Brandon Hall Group, only about one-third of companies are absolutely sure they will renew with their current learning management system (LMS) provider, and 38% are actively looking to replace their solution. 

If you’re surprised by this fact, consider that the LMS was originally designed for internal use cases. They were built to align with the needs of Human Resources (HR), not customer training teams.

So, what makes an LMS truly customer-centric? Continue reading to learn more:

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Topics: Training, LMS

3 Reasons to Integrate Your LMS & CRM

Posted by

Rachel Martinez
Rachel Martinez on July 10, 2018

Customer training rarely exists in a vacuum. If you want to engage the right customers at the right time, you likely need support from different teams, which need access to the same data set. How can you make this process as easy and painless as possible?  

In this blog post, we’ll walk you through three ways customer training teams can address this issue by integrating their LMS with their CRM.

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Topics: Training, Integrations

9 Examples to Inspire Your Customer Training Business Offerings

Posted by

Rachel Martinez
Rachel Martinez on July 3, 2018

Should you offer paid training? What about certifications or live training? What type of lesson pathways make sense for your audience?

If you already know how you’d answer these questions, you’re in great shape! But if you need a little extra inspiration for your training strategy, we’ve got you covered.

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Topics: Training

Training Tips with Daniel Quick, Asana

Posted by

Rachel Martinez
Rachel Martinez on June 27, 2018

In this edition of our Training Tips series, we asked Daniel Quick from Asana to share his insights and tips about training customers!

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Topics: Training, Customer Success, Training Tips

[Infographic] Educated Customers: Better Bottom Line

Posted by

Rachel Martinez
Rachel Martinez on June 20, 2018

If you’re a customer training professional, you may understand that the right training strategy can have a huge impact on your company’s bottom line. But, do you have relevant data to present to senior leadership? To build an effective business case for customer training, you need more than just anecdotal evidence.  

This infographic can help. Did you know:

  • 28% of deployed software goes unused?
  • 71% of B2B customers are indifferent or actively disengaged?
  • 80% of enterprise training is still done in person, but often with enormous travel and facilities expenses?
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Topics: Training, Analytics & Metrics

[Panel Discussion Recap] Customer Education: a Driver for Engagement & Retention

Posted by

Rachel Martinez
Rachel Martinez on June 19, 2018

*This post was updated on 6/18/18

In our latest webinar, a panel of experts from Avalara, Chromatic Content, and Quick Base shared their insights around driving engagement and retention through customer education.

Continue reading for a few key takeaways:

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Topics: Webinars & Events

Customer Education Business Models: What You Need to Know

Posted by

Rachel Martinez
Rachel Martinez on June 13, 2018

If you’re creating a customer education program, the question of whether to charge for training will come up. When it does, do you know what your response will be?

Keep in mind, there’s not one right answer. Different teams utilize different strategies, depending on their business goals. If you’re not sure which one is the best fit for your organization, this blog post can help.

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Topics: Training

Customer Education and Your Customer Health Score

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on June 12, 2018

When it comes to customer renewal and expansion, there’s no question that training and education is strongly correlated. Skilljar customers regularly report on trained cohorts of customers renewing and expanding at a higher rate than untrained customers. On one hand, it’s useful to uncover this correlation in your own organization, but truly innovative companies are taking it one step further and using customer education data as an indicator of customer health.

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Topics: Training, Analytics & Metrics, Integrations

How Can You Surface Customer Training Goals Across the Organization?

Posted by

Rachel Martinez
Rachel Martinez on June 6, 2018

In this blog series, we’re drawing on the expertise of Skilljar’s very own Customer Success team. They’ve helped countless teams launch successful customer training programs, and have some great insights to share. Stay tuned for new Q&As each month!

So far, we’ve dug into what training teams overlook when launching an LMS, and traits you should look for when hiring a customer trainer. This month, the question is:

"How can you surface customer training goals across the organization?"

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Topics: Training

Skilljar Launches Zendesk App to Empower Customer Service Teams with Training Insights

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on May 31, 2018

Seattle, WA - Skilljar, the leading customer training platform, today announced the launch of its app that extends Zendesk, Inc.’s cloud-based customer service platform. The integration enables mutual customers to seamlessly access Skilljar training activity next to support tickets on their Zendesk dashboard. Agents using the Zendesk interface can then provide more informed responses and target content recommendations, based on prior customer training activity in Skilljar.

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Topics: Skilljar News & Press

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