How actionable is your customer education data? And are you combining it with other business metrics to uncover the impact of your training program? Innovative Education Services teams are integrating their Customer Training Platform (CTP) and CRM systems to uncover valuable insights, and answer mission-critical business questions.
At Skilljar, we spend a lot of time speaking with customer training professionals at a variety of different companies. Among other industry trends, we’re always curious to hear about the structure of their teams.
What does a successful Education Services team look like today? What are the goals and responsibilities of each team member? In this blog post, we’ll outline a few ways other Education Services teams have structured their departments. We hope it helps provide some insight, as you continue to build out your own team.
Is your Customer Success team able to spend their time effectively? Or are they overwhelmed by a high-touch customer onboarding process?
Procore Technologies provides cloud-based construction software to clients across the globe. Using its award-winning suite of project management tools, hundreds of thousands of registered Procore users manage all types of construction projects including industrial plants, office buildings, apartment complexes, university facilities, retail centers, and more.
How are customers navigating your training portal? Is it easy for them to find relevant information, or do they click around, then leave out of frustration?
One way to ensure customers access the right resources is by creating targeted learning paths.
Getting a customer education program up and running is critical for delivering business impact. In fact, TSIA reports that within 90 days of training, there is a 135% increase in product usage from a trained user. With this in mind, it’s important to be strategic, and spend time on the right tasks.
Join us for a panel webinar on Tuesday, August 21st. In this webinar, experts from Nintex, Smartsheet, and Zuora, who have successfully built customer education programs at their organizations, will discuss what's helped them build programs that consistently deliver business impact.
Topics: Webinars & Events
Is your learning management system (LMS) able to support your program’s growth? Or is it a roadblock to achieving business results?
MapR Technologies is the provider of the industry’s leading data platform for AI and Analytics. Their technologies enable enterprises to inject analytics into their business processes to increase revenue, reduce costs, and mitigate risks.
Software tools are ever improving, constantly delivering value in new ways. So, too, must training content. Just like old bread, stale content is easy to spot and turns people off. As discussed in a previous article, customer training is strongly correlated with renewal, product adoption, and feature expansion. Making thoughtful updates to your training content maximizes these benefits by ensuring your customers are consuming material that is top-quality and most relevant to their needs.