[Webinar Recap] Translating Customer Education Success into Business Impact

In our recent webinar with Isabel Swartz, Learning Manager at ClearCompany, Isabel explained how building an entire Customer Education program can feel like boiling the ocean - a vast and overwhelming undertaking. However, there are ways to use hard data and metrics to break down the Customer Education ocean into more manageable pieces and Isabel helped us understand how to identify and prioritize the elements of your Customer Education program that will have the biggest impact on your business, in the least amount of time.

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Topics: Webinars & Events

Game of Thrones, Cats, and Chemistry - Skilljar and the Art of Trivia

Driven by their knowledge of Seattle, the United Kingdom, Chemistry, GoT, Cats, and Pop Culture, Team Skillforce Secures a Win


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Topics: Meet Skilljar

Seasoned Skillets: Linda Schwaber-Cohen, Senior Product Marketing Manager

‘Seasoned Skillets’  is our blog series designed to showcase the Skilljar team behind the business. These folks (aka Skillets) are developing, designing, writing, calling, measuring, analyzing, and more to propel Skilljar forward as a market leader in the customer education industry. Next up, Linda!

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Topics: Meet Skilljar

State of Customer Training 2019 - TSIA Webinar Recap

Last week, I had the pleasure of attending a TSIA webinar hosted by Maria Manning-Chapman on the state of customer training. Maria has a wealth of information about the customer education industry and utilized data compiled from member inquiries, benchmark survey, and topical industry surveys. This webinar focused on the trends uncovered in this study, particularly those related to revenue, content, and offer development. In the following post, I will summarize some of the key trends and insights Maria presented. If you’re interested in listening to the full webinar, you can view the 30-minute presentation here.

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Topics: Webinars & Events

[Customer Spotlight] Digital Process Automation Leader Secures 150+% Higher ARR for Training Customers

Our Customer Spotlight blog series is all about sharing how Skilljar customers are building and evolving their Customer Education Programs to drive positive business results. Over the coming months, we will highlight companies whose Customer Training Programs have successfuly addressed specific business needs.

This week, we’re profiling Nintex, the global leader for process management and automation. The Nintex Workflow Platform helps clients accelerate progress on their digital transformation journeys.

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Topics: Training

From Skilljar's CEO: 3 Keys to Unlocking a Successful Customer Education Program (Part 3)

In my last two blog posts, I discussed the importance of having a cohesive, overarching strategy and the establishment of a content development process in building a Customer Education Program. With this foundation in place, the third element of a successful Customer Education Program comes into play: technology. As our colleagues at TSIA Research explain, “With new learning approaches being introduced at a rapid rate, technology is a critical investment area for education services teams hoping to meet and exceed customer expectations.”

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Topics: Training, Customer Success

Seasoned Skillets: Lailani Lee, Director of Account Management

‘Seasoned Skillets’  is our new series designed to showcase the Skilljar team behind the business. These folks (aka Skillets)  are developing, designing, writing, calling, measuring, analyzing, and more to propel Skilljar forward as a market leader in the customer education industry. First up, Lailani!

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Topics: Meet Skilljar

Customer Education Careers - March 2019


At Skilljar, we are frequently asked for candidate referrals in customer education. Here's a quick roundup of open opportunities that have come our way (in no particular order). 

Have an opening you'd like us to post? Let us know at marketing@skilljar.com or in the comments!

 

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Topics: careers

[Customer Spotlight] How Procore Certified 85,000 Users and Launched a Successful Online Onboarding Platform

Procore Technologies is the world’s leading construction management software, connecting people, applications, and devices in a single, unified platform for construction professionals.

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Topics: Training

NEW eBook: The Definitive Guide to Customer Education Metrics

At Skilljar, we’ve partnered with hundreds of customers of all sizes in building and scaling customer education programs. Whether your company is a fast-growing SaaS startup or a multinational conglomerate, customer education is an essential driver of product engagement, customer retention, and growth.

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Topics: Analytics & Metrics

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