Skilljar Blog

Skilljar Launches Zendesk App to Empower Customer Service Teams with Training Insights

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on May 31, 2018

Seattle, WA - Skilljar, the leading customer training platform, today announced the launch of its app that extends Zendesk, Inc.’s cloud-based customer service platform. The integration enables mutual customers to seamlessly access Skilljar training activity next to support tickets on their Zendesk dashboard. Agents using the Zendesk interface can then provide more informed responses and target content recommendations, based on prior customer training activity in Skilljar.

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Topics: Skilljar News & Press

Skilljar – Customer Training Transforming Customer Experience and Success

Posted by Skilljar team on March 28, 2018

*This post originally appeared on LinkedIn on 3/14/18 

By: Rajeev Batra

The defining mantra for businesses today is customer experience. While, products and services need to be easy to understand and intuitive to use, great training is key to making customers successful and lifelong advocates. One only needs to look at Apple and its Genius Bars in how seriously it takes educating its customers despite the intuitive and easy to use nature of its products. The need to continuously equip customers with the knowledge to use products and services is even more acute in the B2B world, where complexity is higher and often more is at stake for both the buyer and seller. In the modern service economy products are increasingly sold as a subscription, where delivering a superior customer experience is a constant, requiring that users know how to use a product cold. 

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Topics: Skilljar News & Press

From Skilljar's CEO: Announcing Our Next Chapter

Posted by Sandi Lin on March 14, 2018

Today we announced our $16.4 million Series A funding from new investors Mayfield and Shasta Ventures, with participation from our existing investor Trilogy Equity Partners. As part of the financing, we’re excited to welcome Rajeev Batra from Mayfield and Doug Pepper from Shasta to the Skilljar board.

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Topics: Skilljar News & Press

Skilljar Receives “Best Customer LMS” in the 2017 Talented Learning LMS Awards

Posted by

Rachel Martinez
Rachel Martinez on January 9, 2018

SEATTLE - Skilljar, a cloud-based learning management system (LMS) platform for enterprises and their customers, announced today that it has been named the “Best Customer LMS” in the 2017 Talented Learning LMS Awards.

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Topics: Training, Skilljar News & Press, LMS

Skilljar Wins Third Consecutive Brandon Hall Award - Best Advance in Learning Management Technology for External Training

Posted by

Rachel Martinez
Rachel Martinez on December 27, 2017

SEATTLE - Skilljar, a cloud-based Learning Management System (LMS) for enterprises and their customers, announced today that for the third year in a row, Brandon Hall Group has awarded them Silver for excellence in the “Best Advance in Learning Management Technology for External Training” category.

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Topics: Training, Skilljar News & Press, LMS

Skilljar Announces Successful Completion of SOC 2 Type II Security Examination

Posted by

Rachel Martinez
Rachel Martinez on November 28, 2017

SEATTLE - Skilljar, a cloud-based learning management system (LMS) platform for enterprises and their customers, announced today the successful completion of its Service Organization Control (SOC) 2 Type II audit by an independent CPA firm.

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Topics: Skilljar News & Press

Skilljar Releases Enhanced Salesforce LMS Integration to Drive Powerful Customer Training Insights

Posted by Erynn Williams on August 1, 2017

SEATTLE - Skilljar, a cloud-based learning management system (LMS) platform for enterprises and their customers, announced today it has launched a major new update in the Salesforce AppExchange, with a four-fold increase in functionality and data availability. These improvements are already live and create even more actionable data for customer education teams that use Skilljar.

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Topics: Skilljar News & Press

Meet Dean Spalding, Customer Success Manager at Skilljar

Posted by Erynn Williams on July 5, 2017


We are very excited to welcome Dean Spalding to the Skilljar team as a Customer Success Manager! 

Dean will be focusing on enterprise and mid-market clients to enable them to successfully implement Skilljar and achieve their business goals.

Welcome Dean!

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Topics: Skilljar News & Press, Meet Skilljar

Skilljar Announces New Website Launch

Posted by

Rachel Martinez
Rachel Martinez on June 20, 2017


We’re excited to announce the launch of Skilljar’s newly revamped website. The site now offers easy access to key information, including an overview of our features, as well as a summary of the benefits we provide. Given how rapidly Skilljar is growing, we’ve also highlighted current job openings, along with our story from 2013 to today.

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Topics: Skilljar News & Press

Meet Joel Bauer, Sales Development Rep at Skilljar

Posted by Erynn Williams on June 1, 2017

We are very excited to welcome Joel Bauer to the Skilljar team as a Sales Development Rep! 

Joel is in charge of going after new logos. Working alongside the marketing and sales teams, he qualifies new opportunities that can develop into successful Skilljar clients. He thinks of himself as a hype-man guiding the process of prospect to future customers, and he's off to a fast start contributing to our pipeline.

Welcome Joel!

 

 

 

 

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Topics: Skilljar News & Press, Meet Skilljar

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