Your Guide to the 2019 Customer Success and Training Conferences

With so many events competing for your attention in 2019, it can be difficult to figure out which conferences are the right ones for you and your team. If you are looking for the best customer success, customer training, and customer marketing conferences of 2019, you’ve come to the right place. Here’s a handy guide to the upcoming events.

Read More

Topics: Training, Customer Success, Webinars & Events

What is the Organizational Structure of Education Services?

At Skilljar, we spend a lot of time speaking with customer training professionals at a variety of different companies. Among other industry trends, we’re always curious to hear about the structure of their teams.

What does a successful Education Services team look like today? What are the goals and responsibilities of each team member? In this blog post, we’ll outline a few ways other Education Services teams have structured their departments. We hope it helps provide some insight, as you continue to build out your own team.

Read More

Topics: Training

Training Tips with Adam Avramescu, Checkr

In this edition of our Training Tips series, we asked Adam Avramescu from Checkr to share his insights about customer training!

Read More

Topics: Training, Customer Success, Training Tips

[Case Study] How Procore Streamlined Customer Onboarding

Is your Customer Success team able to spend their time effectively? Or are they overwhelmed by a high-touch customer onboarding process?

Procore Technologies provides cloud-based construction software to clients across the globe. Using its award-winning suite of project management tools, hundreds of thousands of registered Procore users manage all types of construction projects including industrial plants, office buildings, apartment complexes, university facilities, retail centers, and more.

Read More

Topics: Training

5 Learning Paths that Guide Customers Toward Success

How are customers navigating your training portal? Is it easy for them to find relevant information, or do they click around, then leave out of frustration?

One way to ensure customers access the right resources is by creating targeted learning paths.

Read More

Topics: Training

3 Key Findings from the 2018 Customer Success Industry Report

We recently hosted a webinar with Jamey Jeff, Managing Director at Coastal Cloud. In the webinar, we asked Jamey about early findings from the Coastal Cloud Customer Success Industry Report.

Now that the report is live, we’re excited to share a few key insights with you.

Read More

Topics: Training, Customer Success

[Case Study] How MapR Scaled Customer Education

Is your learning management system (LMS) able to support your program’s growth? Or is it a roadblock to achieving business results?

MapR Technologies is the provider of the industry’s leading data platform for AI and Analytics. Their technologies enable enterprises to inject analytics into their business processes to increase revenue, reduce costs, and mitigate risks.

Read More

Topics: Training

3 Tips for Prioritizing Content Updates

Software tools are ever improving, constantly delivering value in new ways. So, too, must training content. Just like old bread, stale content is easy to spot and turns people off. As discussed in a previous article, customer training is strongly correlated with renewal, product adoption, and feature expansion. Making thoughtful updates to your training content maximizes these benefits by ensuring your customers are consuming material that is top-quality and most relevant to their needs.  

Read More

Topics: Training

Training Tips with Tom Win, Greenhouse

In this edition of our Training Tips series, we asked Tom Win from Greenhouse to share his insights about training and instructional design!

Read More

Topics: Training, Customer Success, Training Tips

What are the Traits of a Successful Instructional Designer?

In this blog series, we’re drawing on the expertise of Skilljar’s very own Customer Success team. They’ve helped countless teams launch successful customer training programs, and have some great insights to share. Stay tuned for new Q&As each month!

So far, we’ve dug into what training teams overlook when launching an LMS, traits you should look for when hiring a customer trainer, and how to surface training goals across the organization. This month, the question is:

"What are the traits of a successful instructional designer?"

Read More

Topics: Training

Subscribe to Skilljar's Blog and join thousands of training professionals! Get Skilljar's latest articles straight to your inbox.

Enter your email address below: