The Education Services team at Zenefits was looking to provide easily accessible and immediately usable education offerings to drive customer adoption and engagement. The company addressed this challenge by connecting the technologies powering its training, support, and customer advocacy programs into an ecosystem for customer enablement. This ecosystem has made it simpler for customers to onboard, and for the Zenefits team to maximize and measure the net impact of their initiatives.
In this session, Melanie Gallo, Senior Director of Education Services at Zenefits, will team up with Skilljar to share learnings and best practices from their experience in creating this customer enablement ecosystem. Attendees will learn:
- Key components of a technology stack that drives customer enablement
- How to demonstrate the impact of Education Services as a driver for customer adoption and engagement
- Best practices for driving an integrated education strategy
We look forward to seeing you there: