In Training Industry Magazine’s latest issue, Linda Schwaber-Cohen, Head of Training at Skilljar, shared her insights on how we can utilize data in customer training programs. The article was originally published here.
Join John Leh, CEO and Lead Analyst at Talented Learning, and Sandi Lin, CEO and Co-Founder at Skilljar, as they explain why and how your organization can realize powerful results by combining the power of a modern customer-focused learning platform with Salesforce. In this dynamic one-hour session you’ll learn all the essentials:
When you're looking for an LMS for customer training, maybe you start with simple goals around scaling your program, but once implemented, it's easy to see how a solid customer education program increases operational efficiency, drives revenue and product adoption, and helps raise brand awareness.
Customer education teams can no longer rely solely on webinars and help centers. The fact is, most people want to learn about your product when it’s convenient for them. They don’t want to be forced to wait until your next scheduled training session, or waste time searching for answers they can’t find. So, how can you reach the right users at the right time?
Customer onboarding is both an art and a science. To succeed, you need to find the right balance between a creative content strategy and a data-driven approach.
Rely too much on the right side of your brain, and you may be in danger of providing customers with safe, but stale messaging. Lean too far left, and how will you ever know the true impact of your program?
It's become increasingly clear that training is critical to drive customer success and build on the lifetime value (LTV) of customers. And there are a number of tools that can help companies provide the right education to the right users. But of course, these tools are not often free.
Training professionals may understand why it makes sense to invest in this area. However, it’s not always easy to get other stakeholders on board. If you want your CFO to approve investing real dollars in yet another software tool, you need to build an effective business case.
If you’re in the eLearning industry, you’ve probably heard the recent buzz around xAPI (sometimes referred to as Experience API or Tin Can). According to Advanced Distributed Learning (ADL), it lets applications share data about human performance, including quiz scores, performance in a mobile app, and whether someone has read an article or watched a training video.
That may sound better than using SCORM files, but is it really worth the hype?
We recently released the eBook "3 Ways to Create a Best in Class Customer Training Plan," where we discussed the impact the GET Methodology can have on your overall training plan. Today's post is about how to improve your program by establishing realistic goals and benchmarks.
Data empowers businesses to transform decisions from ones based on gut instinct and status quo assumptions to data-driven processes, in which evidence is used to identify patterns and adapt program strategy.
We recently released the eBook "How to Use Customer Training Data to Make Better Business Decisions," where we discussed the state of training metrics in 2017, and where there is still room to improve. Today's post is about how to understand the impact your team's results have on the company's bottom line.