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Linda Schwaber-Cohen

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5 Steps to Successful Customer Onboarding

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Linda Schwaber-Cohen
Linda Schwaber-Cohen on Apr 17, 2018 5:30:00 AM

Here at Skilljar, we spend a lot of time working with companies who are onboarding customers. Given our experience in this area, we wanted to share some essential principles for great customer onboarding.

In the SlideShare below, we’ll touch on what we like to call the 5 Ms: 

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Topics: Training

Training Professionals, We are the Glue - Inspiration from LSCON

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Linda Schwaber-Cohen
Linda Schwaber-Cohen on Apr 4, 2018 5:30:00 AM

I’m fortunate that I often find myself at industry conferences. They give me a chance to step back from my day to day to engage in learning, interesting conversations, and a new understanding of how Skilljar helps our audience, and sometimes, they inspire. Learning Solutions Conference got me excited about our industry, the future, and the role we, as training teams, play in it.

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Topics: Training, Webinars & Events

10 Tips to Make Mobile Learning Great

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Linda Schwaber-Cohen
Linda Schwaber-Cohen on Jan 2, 2018 5:30:00 AM

Did you know that 72% of people in the U.S. have a smartphone? And yet, only about 9% of learning on Skilljar is happening on mobile phones, and about 4% on tablets.

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Topics: Creating Content

5 Steps to High Quality Software Tutorials

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Linda Schwaber-Cohen
Linda Schwaber-Cohen on Dec 13, 2017 5:30:00 AM

Video is proven to be an effective means of training customers, and software tutorials lend themselves especially well to video. You don’t need an expensive setup, and you don’t even have to appear on camera. While you may be afraid to get started with video, with a little planning, it’s simple to get up and running with video tutorials.

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Topics: Creating Content

The Future of Training at DevLearn 2017

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Linda Schwaber-Cohen
Linda Schwaber-Cohen on Nov 1, 2017 5:30:00 AM

DevLearn 2017 has left the building. After three days in Las Vegas full of learning, networking and discovering what the future holds for the training world, it’s time to say goodbye to new friends and get ready to apply everything we’ve learned back home. DevLearn is the eLearning Guild’s largest conference, with over 3000 attendees and hundreds of sessions to choose from. While I can’t begin to fit everything I’ve learned into one blog post, two major themes held true throughout my time at DevLearn.

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Topics: Training, Instructional Design

4 Lessons Learned from Launching Skilljar Academy

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Linda Schwaber-Cohen
Linda Schwaber-Cohen on Sep 27, 2017 5:30:00 AM

At Skilljar, we talk a lot about the merits of on-demand customer training, so it was important for us to “drink our own champagne,” and use our product to help our customers. This past summer, we launched Skilljar Academy. In the process, I’ve learned a ton.

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Topics: Training

Should eLearning be Free?

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Linda Schwaber-Cohen
Linda Schwaber-Cohen on Aug 30, 2017 5:30:00 AM

It's true that eLearning programs facilitate customer education in a scalable and sustainable way. However, creating high-quality content is still time consuming, and training teams have a lot to consider when deciding whether to charge for these experiences. This post describes a few things to keep in mind if you're not sure whether you should provide free or paid content.

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Topics: Training

How to Motivate Customers to Complete Training

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Linda Schwaber-Cohen
Linda Schwaber-Cohen on Jul 12, 2017 5:30:00 AM

Win the battle of customer priorities by employing some creative techniques to keep your customers engaged in your training program. Learn about incentives that can be used to promote customer education and encourage customers to complete their training courses. Examples include promotions, CE credit and more. 
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Topics: Creating Content

FocusOn Learning - A Conference True to Its Name

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Linda Schwaber-Cohen
Linda Schwaber-Cohen on Jun 29, 2017 5:30:00 AM

Mobile, Video, Games - it almost sounds like a list of trends in on-demand training, but to those of us who attended the FocusOn Learning Conference, these were much deeper than surface-level trends. The conference was hosted by the eLearning Guild, and was bursting with enthusiastic training professionals looking to learn new ideas, evolve their strategies and experiment with different content mediums. Attendees ranged from instructional designers to directors and VPs of Learning and Development, with the majority serving internal audiences.

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Topics: Training, Instructional Design, Creating Content, Webinars & Events

Content Planning Map: A Template for Training Teams

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Linda Schwaber-Cohen
Linda Schwaber-Cohen on Jun 14, 2017 5:30:00 AM

Training content too often focuses on features and delivers a disjointed experience that doesn’t result in knowledge retention. Rather than looking at small tasks, we recommend focusing training content on goals that you want your students to achieve.

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Topics: Creating Content

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