Skilljar Blog

4 Ways to Evaluate Your Customer Training Program

Posted by

Rachel Martinez
Rachel Martinez on May 23, 2018

So, you’ve launched an amazing customer training program. The next step is to determine what’s working (and what’s not). 

If you have a strong understanding of your customer base, you might be able to make some accurate assumptions about their behavior. But trust us, you’ll be much better off taking a truly data-driven approach.

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Topics: Analytics & Metrics, Training, Creating Content

Deliver Effective Customer Training with Brain Rules and Haiku Deck

Posted by Skilljar team on February 28, 2018

By: Adam Tratt

We all want lessons to be easy to understand and hard to forget. But for those of us non-designer types, creating customer training materials that live up to this standard can be a frustrating and time-consuming chore.

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Topics: Training, Creating Content, Instructional Design

10 Tips to Make Mobile Learning Great

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on January 2, 2018

Did you know that 72% of people in the U.S. have a smartphone? And yet, only about 9% of learning on Skilljar is happening on mobile phones, and about 4% on tablets.

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Topics: Creating Content

5 Steps to High Quality Software Tutorials

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on December 13, 2017

Video is proven to be an effective means of training customers, and software tutorials lend themselves especially well to video. You don’t need an expensive setup, and you don’t even have to appear on camera. While you may be afraid to get started with video, with a little planning, it’s simple to get up and running with video tutorials.

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Topics: Creating Content

How Customer Education Leads to a Best in Class Training Plan

Posted by

Rachel Martinez
Rachel Martinez on October 17, 2017

We recently released the eBook "3 Ways to Create a Best in Class Customer Training Plan," where we discussed the impact the GET Methodology can have on your overall training plan. Today's post is about how to improve your program through effective customer education strategies.

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Topics: Training, Creating Content, Instructional Design

The Essential Template for Your Customer Training Strategy

Posted by

Rachel Martinez
Rachel Martinez on October 11, 2017

There’s a lot to think about as you build your customer training strategy, and the process can be overwhelming, if you don’t have a set plan from the start. This template can help.

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Topics: Creating Content

How to Motivate Customers to Complete Training

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on July 12, 2017

Win the battle of customer priorities by employing some creative techniques to keep your customers engaged in your training program. Learn about incentives that can be used to promote customer education and encourage customers to complete their training courses. Examples include promotions, CE credit and more. 
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Topics: Creating Content

FocusOn Learning - A Conference True to Its Name

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on June 29, 2017

Mobile, Video, Games - it almost sounds like a list of trends in on-demand training, but to those of us who attended the FocusOn Learning Conference, these were much deeper than surface-level trends. The conference was hosted by the eLearning Guild, and was bursting with enthusiastic training professionals looking to learn new ideas, evolve their strategies and experiment with different content mediums. Attendees ranged from instructional designers to directors and VPs of Learning and Development, with the majority serving internal audiences.

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Topics: Training, Creating Content, Instructional Design, Webinars & Events

Content Planning Map: A Template for Training Teams

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on June 14, 2017

Training content too often focuses on features and delivers a disjointed experience that doesn’t result in knowledge retention. Rather than looking at small tasks, we recommend focusing training content on goals that you want your students to achieve.

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Topics: Creating Content

The Science of eLearning

Posted by Erynn Williams on June 8, 2017

I recently came across the article “Your Brain on Learning,” published on the Chief Learning Officer website, and thought it presented a unique and interesting perspective on elearning. In the training industry, we often talk about elearning within the context of trends and data that claim to know what learners want, while we leave out analyses of the biochemical systems that initiate the learning process in the first place.

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Topics: Creating Content, Instructional Design, Training

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