In our eBook released last month, we covered the typical roles you'd find on a Customer Success Team and why you need them. In this post, we'll specifically discuss Customer Support, why it's important, and the role it plays in the post-sale world.

In our eBook released last month, we covered the typical roles you'd find on a Customer Success Team and why they're important. In this post, we'll specifically discuss Professional Services and the role it plays post-sale.

In our eBook released last month, we covered the typical roles you'd find on a Customer Success Team and why they're important. In this post, we'll specifically discuss Customer Marketing and the role it plays post-sale.

In our eBook released this month, we covered the typical roles you'd find on a Customer Success Team and why they're important. In this post, we'll specifically discuss Customer Success Operations.

In this edition of our Ask a CSM series, we're chatting with Kristine Olson, Director of Global Training at Digital Guardian.

In our eBook released this month, we covered the typical roles you'd find on a Customer Success Team and why they're important. In this post, we'll specifically discuss Customer Success Managers (CSMs, for short) and the role they play in the post-sale world.

With input from Simply Measured, Outreach, InsightSquared and more

SaaS companies have been experimenting with how customer success teams should be organized. Like any new team, the roles and responsibilities are a moving target. In this eBook, we lay out the common roles and job descriptions for key members of a typical customer success organization.

In this edition of our Ask a CSM series, we're chatting with Brooke Simmons, Senior Manager of Customer Success at Outreach.

Many companies provide training services to help their customers and partners successfully adopt their product. According to Salesforce, customers who invest in training consistently report >80% higher ROI on their Salesforce investment.¹

A critical path decision for companies offering training and education services is whether to offer on-demand training, instructor-led training, or both. Each has its pros and cons, and will have different success rates depending on your organization's needs.

If you've ever sat through boring compliance training that looks like it was made in the 70s, you might have been left with a bad impression of what training can be.

At Skilljar, we work with companies that take a fresh, innovative, and user-centric approach to enabling their customers. Many of them are reinventing training from the ground up, in a way that uses modern technology that appeals to today's self-paced adult learners.

In this blog post, we share 5 best practices on creating training content that people actually will want to take!