My Customer Training Nightmare

In this special Halloween edition of our Training Tips series, we asked Karen Crawford, Knowledge Services, Training & Delivery Manager at Kinaxis, what keeps her up at night. 

You know that nightmare everyone has? You’re about to write an exam and you realize you’ve forgotten everything you knew about the subject? And you wake up in a cold sweat? That keeps me up at night. Except, I’m thinking about my customers who took a training course and have that feeling when they go to apply that learning two or three months later. And they only remember half of it.

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Topics: Training, Customer Success, Training Tips

Training Tips with Dave Derington, Gainsight

In this edition of our Training Tips series, we asked Dave Derington, Gainsight's former Manager of Educational Services, to share his insights and tips about training customers!

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Topics: Training, Customer Success, Training Tips

Training Tips with Rita Patterson, Manager, Customer Education at PayScale

In this edition of our Training Tips series, we asked Rita Patterson, PayScale's Manager, Customer Education, to share her insights and tips about training customers!

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Topics: Training, Customer Success, Training Tips

Training Tips with Lynn Juve, Product Training Manager at Smartsheet

In this month's edition of our Training Tips series, we asked Smartsheet Product Training Manager, Lynn Juve, to share her insights and tips about training customers!

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Topics: Training, Customer Success, Training Tips

Training Tips: How to Keep Students Engaged in Training

In this month's edition of our Training Tips series, we asked Training, Marketing, and Customer Success Managers to answer the question, "How do you keep students engaged in training?

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Topics: Training, Customer Success, Training Tips

Training Tips: What is the Most Effective Type of Training?

In this week's edition of our Training Tips series, we asked Training, Marketing, and Customer Success Managers to answer the question, "What do you think the most effective type of training is and why?

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Topics: Training, Customer Success, Training Tips

Training Tips: Showing the Value of Training to Others in the Company

In this week's edition of our Training Tips series, we asked Training, Marketing, and Customer Success Managers to answer the question, "How do you show the value of training to other people in the company?

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Topics: Training, Customer Success, Training Tips

Training Tips: What's The One Tool You Can't Live Without?

We're excited to introduce our new blog series, Training Tips! We asked Training, Marketing, and Customer Success Managers what some of their best practices are to get the most out of a customer training program. This week's question is "What's the one tool you can't live without?" Stay tuned for new Q&As each month!

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Topics: Training, Customer Success, Training Tips

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